Kings INFINITI

I've bought several cars in the past before, and all of them have been your typical sales person throwing their pitch, but this one was just horrible, to say the least. The sales person I worked with wa them have been your typical sales person throwing their pitch, but this one was just horrible, to say the least. The sales person I worked with was not knowledgeable with the car, let alone the policies and procedures. I was promised many things during my visit, like a 20k mile warranty, satellite radio, cargo cover, 2 working keys, a repair that would be invisible, and on and on and on and I received none of that after my purchase, despite several promises were written down on the invoice. I called and called afterwards to follow up and all I heard was a bunch of lies and run arounds. I was even blamed by the manager during the sales that I should have known that no Infiniti dealer would sell a used car offering such a warranty. Well then, maybe he should have told that to his ignorant sales person. Just a horrible horrible experience. I love my car, but the sales transaction was a joke. More

Never ever again will I set my foot in this place. This place is one of the biggest scams around. Signed a contract for the new JX, however once the car arrived, the price jumped by almost $100 a month. Th place is one of the biggest scams around. Signed a contract for the new JX, however once the car arrived, the price jumped by almost $100 a month. They wasted my time by promising the car would be available for price that’s on the contract. The manager Sam along with the sales staff have been lying to me for a month. After all, I was told that the car order / contract that I signed and gave deposit on, doesn’t guarantee the actual price that you'll be paying when you drive the car off the lot. When I leased cars from BMW or other makers, price that was promised and written on the contract was the price I paid and not made up as this dealership sees fit. ( that is if you can call this place a dealership ). I would rather pay more but to get the car from somewhere else. I've placed a complaint with better business bureau & Infiniti Consumer Affairs and will not let this go as this is NOT how you should be doing business. More

This is hands down the WORSTTTT DEALERSHIP I EVER DEALT WITH!!!! DO NOT GO THERE. I have gotten a 2008 Infiniti G35XS that I called them to return. Their staff is rude and unhelpful, they told me they woul WITH!!!! DO NOT GO THERE. I have gotten a 2008 Infiniti G35XS that I called them to return. Their staff is rude and unhelpful, they told me they would not take my car back because they have no room on their lot. I called them again a month later because I had to extend my lease and they told me the same thing. NOTE: The agent DID NOT EVEN CHECK TO SEE IF THEIR LOT WAS FULL. They just provide the same answer to everyone, no matter who calls. My car had very low milage on it and is in mint condition. I told the agent that and they didn't care. They would easily have been able to resell my car at a pretty large profit and yet they didn't even want to talk to me. Just wanted to get me off the phone as fast as possible. DON'T DEAL WITH KINGS INFINITI!!! If you're looking for a good Infiniti Dealership, try Infiniti of Manahattan in NY. At least that way you'll be able to take the train home when you need to return the car after the lease is over. More

The worst dealer ever: Inquired about the 2007 G35X. The worst dealer ever: Inquired about the 2007 G35X. 2) Seller guranteed cerified by "Infiniti" 3) Negotiated price/ settled on $23000. 4) Made a d The worst dealer ever: Inquired about the 2007 G35X. 2) Seller guranteed cerified by "Infiniti" 3) Negotiated price/ settled on $23000. 4) Made a depot, signed agreementand supposed to pick up the car in 4 days 4)2 days later they called stating they cant sell the car because it had engine problems. a)was certified. b) made deposit c) My deposit contract gurantee fix at their cost anyway d) did they have higher bidder? i know their not an auction. They proven to be dishonest and the approach they have with customers is very bad More

I cannot say enough bad things about Kings Infiniti. I had negotiated a deal with them on a lease car. I was very clear from the start of our negotiations that I only wanted to pay the bank fee and first had negotiated a deal with them on a lease car. I was very clear from the start of our negotiations that I only wanted to pay the bank fee and first payment upfront. All the taxes should be rolled into the monthly payment. I came to an agreement with them, signed a contract and gave them a deposit. After I signed for the car I did a little research, so I wasn’t totally shocked for what happened when I went to pick up the car. I sat down with Boris, the finance manger, and the first question he asked was how I was going to pay the $1,800 in taxes. Funny thing was that nowhere on my contract did it mention the taxes where extra. They claimed that because the contract said “1,200 Down” and a “monthly payment of $515” and not “$1,200 total out of pocket” I was in the wrong. Of course the salesman denied that he and I had an understanding. I encourage anyone thinking of using this dealership to think twice and do a little homework on them. I understand that car dealerships are businesses and need to make money. But Kings Infiniti gives car dealers a very bad image. More

My husband and I were looking for a more luxury vehicle My husband and I were looking for a more luxury vehicle and recently leased a 2008 Infiniti EX35. We worked with David G. who IS the best car sal My husband and I were looking for a more luxury vehicle and recently leased a 2008 Infiniti EX35. We worked with David G. who IS the best car saleman we have ever worked with, period. He was very understanding and spent a lot of time working with us until we got into a price range that was acceptable to us. No mind games, no nonsense, no kidding!! When we came to pick up the car, he did an EXCELLENT job of explaining all the features and functions of the car. We felt very comfortable shopping with Kings Infiniti and we are, admittedly, not the easiest people to deal with. After checking 3 other dealerships and 2 private leasing companies, we was so relieved when we reached Kings Infiniti...We are glad to recommend David and Kings Infiniti for their honesty, friendliness and fair dealings. Thank you "KINGS" family!! More

Cancer of the automotive world. Tried to return my vehicle back to this dealer, and was told they would not accept the car. When I asked why, I was told that they don't have room on the lot for my en vehicle back to this dealer, and was told they would not accept the car. When I asked why, I was told that they don't have room on the lot for my end of lease vehicle, and two, they just don't want to cover the cost of having this vehicle returned back to Infiniti. What? Aren't you the authorized dealer? I called back Infiniti Financial, and they wouldn't believe a word I told them about my brief, and yet extremely rude coversation that I just had with one of the sales pepole at Kings Infititi. They called another dealer on my behalf (Legacy Infiniti of LI), and scheduled a lease return without a hitch. I was considering getting another Infiniti, but this whole ordeal left a bad taste in my mouth, that is why the Nissan/Infiniti has lost me as customer. I can't even phantom how such rotten dealership such as Kings Infiniti is able to stay in business, let alone give xxxx left and right without any regard for proper business guidelines. I have informed Infiniti HQ that because of Kings Infiniti, I will no longer spend my money on any of their vehicles. Kings Infiniti is definitely the bad mark on the Infiniti brand? I've never been treated by any dealer with such arogance and disregard for business ettiqute. I've expected a lot more from a luxury car dealer. Oh well. More

I bought a 2001 I30 from kings that subsequently developed a computer problem. The check engine light came on and my mechanic informed me that there were two codes in the computer involving the oxy developed a computer problem. The check engine light came on and my mechanic informed me that there were two codes in the computer involving the oxygen sensors and possibly the catalytic converter. He also said that there was a bullitin or update on the software in the computer. The codes were left in so that the dealer could diagnose the problem and the check engine light was on when I brought the car for an appointment. I was also told that I would not be charged to diagnose the problem. Mike calls me a few hours after dropping off the car and tells me there are no codes and no check engine light. I go to pick up the car and they will only accept cash because I would dispute a credit card charge. I had to call police to retrieve my car which was held hostage. Worst experience ever in my life with a dealer. Do not ever buy a car from these crooks unless you enjoy getting ripped off. You have been warned. More