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Kings INFINITI

Brooklyn, NY

4.8
3,633 Reviews
Kings Infiniti offers many automotive products and services to our customers. From quality new Infiniti vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of all Infiniti vehicles, making us a good choice as your Infiniti car dealer. Our services include trusted Infiniti car repair, original Infiniti parts, and financing to help our customers purchase the car of their dreams. Call Kings Infiniti at (718) 646-3331, or come visit us in person. We're conveniently located at 20 Neptune Avenue and look forward to helping you with your automotive needs.
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20 Neptune Ave

Brooklyn, NY

11235

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Showing 3,633 reviews

May 31, 2018

Smooth sailing At least my first oil change should have been free. I least an Chevy Cruze also. And the first 3 oil change are free. Infiniti, at least the first o More

by ARNOLD310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2018

Great experience I used to always dread turning my car in for a new lease with other companies but I’m so happy I came here. Buddy was helpful and was able to help me More

by ASHLEYRIOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Buddy Naipaul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Shtern
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2018

Clean safe place to relax as you wait for service Friendly people good service car washed explained ever to me about my car priced right didn’t have a very long wait to get work done More

by bobsi09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roman Zeltser
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Shtern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Jacovino
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2018

Great They are great 👍 understandings, caring , friendly, kind and great work. Follow up call was very polite and sincere. I have recommended this dealersh More

by Jantee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristal Mercado, Jonathan Then
May 30, 2018

Great service GOOD JOB NELSON FROM SERVICE, I WAS VERY SATISFIED WITH YOUR PERSONAL INVOLVEMENT IN THE MATTER. KEEP UP THE GOOD WORK THANKS FOR ALL YOUR HELP More

by DLOPEZ12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2018

Great service. Best deal. I was shopping around for some time, but found best deal at Kings INFINITY, which totally matched my expectations for the great price. Service was gre More

by GK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Jacovino
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2018

Awesome service from Mr. Russo goof work, readonable prices. I’ve been there a few times and lm not dissapointed in the work or customer service. john is absolutely awesome! More

by stushieb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2018

Service experience Courteous staff, timely response, completeness of the work and follow up the issue with the vehicle was explained shortly after diagnosis and next st More

by ANUARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 30, 2018

Outstanding It was a great experience. The job was done thoroughly, accurately and quickly. As usual all was great. I would recommend this place for car service More

by Mivs1228
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2018

Horrible service Repairs were outrageous and did not fix the problem. Damaged my motor for the driver mirror and denied any responsibility. Was forced to purchase bran More

by MONIQUEDATNOVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nelson Morales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Horrible
May 31, 2018 -

Kings INFINITI responded

We are sorry to hear that you are unhappy. Although we did not conduct any repairs to this mirror as a courtesy we installed a mirror supplied by the customer at NO charge, usually a $200 fee. As far as drive ability issues we repaired the issue caused by an outside facility and clearly advised the customer that lack of oil changes in the past will require more extensive repairs and we will monitor it. Furthermore we offer cash discounts, however even though the customer did not pay cash we again in good faith and appreciation for her business still honored the discount despite paying by credit card. If there is anything further that we can do to satisfy your service needs please call our customer realtions department and we will gladly try to address any further issues.

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