Kings INFINITI

Quick and easy I called for service, got an appointment the next day. All of my issues were taken care of and I was out in no time with a clean car. Thanks Nelson! I called for service, got an appointment the next day. All of my issues were taken care of and I was out in no time with a clean car. Thanks Nelson! More

Hassle-free, friendly, professional John is a total pro. I really appreciate the fact that he was able to help me on such a short notice and it didn’t effect my upcoming trip. Overall, t John is a total pro. I really appreciate the fact that he was able to help me on such a short notice and it didn’t effect my upcoming trip. Overall, the center is very clean and provides a vip type treatment. Staff is very responsive to customer needs. Comfortable waiting area with free coffee and cookies. Definitely a place to go for all your Infiniti needs. More

Lease- Infinity QX60 Maria was phenomenal in taking care of our deal. Ive been leasing vehicles for over 15 years and this has been the smoothest deal from start to end. I Maria was phenomenal in taking care of our deal. Ive been leasing vehicles for over 15 years and this has been the smoothest deal from start to end. If you’re interested in ever leasing/purchasing an Infinity I strongly encourage you to stop by and ask for Maria. More

Customer service and Experience Matter !! Our sales person Maria was very experienced and responsive ! This in my 3rd Infiniti from Kings . Always a pleasurable experience ! Their many ye Our sales person Maria was very experienced and responsive ! This in my 3rd Infiniti from Kings . Always a pleasurable experience ! Their many years in business are a benefit to us all ! Anna Carlucci More

Great Service! Service was Great..Everything was explained and dealt with in a well organized Way.. The waiting room was very comfortable and the on screen Progress Service was Great..Everything was explained and dealt with in a well organized Way.. The waiting room was very comfortable and the on screen Progress monitor was something new to me which I think is The best thing a service center could have. More

it is always a pleasure to be served by most out profession This is my fourth Infinity, therefore I've been visiting the service center for more than 10 years. And I haven't had even one disappointment yet... This is my fourth Infinity, therefore I've been visiting the service center for more than 10 years. And I haven't had even one disappointment yet... More

Hassle-free, friendly and convenient. Hands down Roman is the man to help you with ALL your needs. He gave me a quote i couldn’t turn down. The overall swapping the cars experience was qui Hands down Roman is the man to help you with ALL your needs. He gave me a quote i couldn’t turn down. The overall swapping the cars experience was quick and easy. Definitely a five star type treatment. Thanks Roman for everything and I will definitely recommend you to all my buddies. More

Great customer service and satisfaction Maria Trantino went above and beyond to help us find the perfect car for our family and within our budget. We received personal care. She answered al Maria Trantino went above and beyond to help us find the perfect car for our family and within our budget. We received personal care. She answered all our questions and when we left we felt satisfied. I would recommend anyone to this dealership to get great customer service. More

Excellent job, excellent experienced professionals Price on credit card is terrible People are helpful and give suggestions So this part was satisfactory I job, excellent experienced professionals Price on credit card is terrible People are helpful and give suggestions So this part was satisfactory It is pleasure to work with John Russo More

Mediocre Customer Service Experience My first time in this dealership the receptionist was very kind and friendly. She called for a salesperson to come to the showroom and help us with ch My first time in this dealership the receptionist was very kind and friendly. She called for a salesperson to come to the showroom and help us with choosing a vehicle. We were in the beginning stage of finding a new car and wanted to know all the information we could about the Infiniti SUVs. The salesperson that came to help us was helpful, but I think he could have been more helpful. He showed us the two SUVs we inquired about, but When we asked about pricing he kept giving us approximate pricing. I said can we sit down and figure out what the cost of a lease would be with a trade in and some better prices like the salesperson at the Lexus dealership had done for us, he still insisted on giving the average prices. He claimed he had no books on the vehicles so we could go home and look at the packages. We left and felt that the customer service could have been better but we did like the car. After pondering about it for a week, we returned to Infiniti hoping to get a different salesperson and a better visit this time since we knew this was the car we wanted. When the reception called for a salesperson to come to the floor, lo and behold we ended up with the same salesman. We were a little disappointed, but he was in a better mood this time. He sat us down and gave us exact pricing as we wanted him to do the first time. This encounter was better but I wonder if it was because now he knew we were serious about purchasing. That should not be the case. We should have gotten the same treatment whether we were potential customers or guaranteed customers. The dealership had no coffee machine like the others we visited and the staff was not very friendly they all stayed in their office barely looking engaging. Also they didn’t give us a day to come back and test drive since it was raining when we were there. We never met the financial manager or anyone but our salesman. We wanted a blue color for our car, but they claim they couldn’t find it unless we wanted to pay for more packages. That was unclear to us and the more questions we asked the more confused we got and just settled for our second choice which was a silver. Just think the experience could have been better as we have been to a few other dealerships and the customer service was much better. More