King Windward Nissan

I have purchased my Infiniti G35 in 2010 from King Windward Nissan. The car was perfect and have never had any issues with the car itself. I was greeted by the saleswoman in an instant. I was sold on Windward Nissan. The car was perfect and have never had any issues with the car itself. I was greeted by the saleswoman in an instant. I was sold on the Infiniti after the test-drive. It was a very fast process and seemed like the saleswoman was interested in making a sale. During the sale, my final price was quoted with GAP insurance. Because I had already been pre-approved through my bank, I chose not to use their financing option. Basically I ended up paying for their GAP coverage and my banks GAP coverage. Shouldn't they have known to remove their GAP coverage since it is a financing add-on? Well when I contacted the finance guy at the time, he asked me to give him the account number and they would reimburse me the money. No money was exchanged. I decided to not worry about the $300+ because he seemed to not care. Recently I was involved in an accident where my car was totaled. I purchased King Windward Nissan Pre-Owned 5 Star Warranty from Warranty Solutions. Once the car is no longer in-service, the purchaser is entitled for a return on what's left on the coverage of the vehicle. I have been trying to receive a straight answer from the finance department for months. The team doesn't seem to care much. I have been told I would be contacted by their Customer Care manager; 12 days later still nothing... More

12-23-12 > I had made an online inquiry and Lahela responded within the hour. She was very friendly over the phone and so I made an appointment that afternoon. She met me at the front door and from o responded within the hour. She was very friendly over the phone and so I made an appointment that afternoon. She met me at the front door and from our meet and greet she was so warm that she made me feel like family. She had the Altima I inquired about ready for me and when I got to the dealership my interest shifted to the All New Pathfinder. Not once was she pushy. She helped me walk out of there with a brand new Pathfinder with zero down and monthly payments were still within my budget. She had answers for all my questions and explained every feature of the vehicle to me. I had pudchased 3 vehicles in the past from other manufacturers and not one of them showed me where to find wipers or headlights or even explain the functionality of dash features like Lahela did. Just before we left the lot she took the Pathfinder back to have the guys re-vacuum the seat because they missed a spot. She made the whole experience painless. She also made follow up calls and sent emails to see if we are still happy with our purchase and offered her further assistance. I recommend Lahela if you want a no pressure, painless and very friendly and informative experience. WE LOVE YOU LAHELA! More

DOUG BAYOT does the bare minimum of his job requirement and nothing more - he does not provide accurate or time efficient customer service, and on the two separate visits we worked with him, exhibited litt and nothing more - he does not provide accurate or time efficient customer service, and on the two separate visits we worked with him, exhibited little competency and concern with regard to our vehicle and us as customers. The simplest request from our first visit was to update our contact information, which despite his confirmation was not changed. If this dealership is convenient for you, REQUEST JASON ARAKAKI TO COMPLETE YOUR SERVICE!! He has helped us in the past, providing better customer service by calling to keep us updated about delays with the estimated wait time, offering options like a loaner or rescheduling when the time was significantly more than expected, and trying to offer the most cost efficient way to complete repairs. More

when no other dealer would, they went to great lengths to find a creditor that would work with me!!!! they did so in a way that mad me feel very comfortable dispite my finiancial situation. find a creditor that would work with me!!!! they did so in a way that mad me feel very comfortable dispite my finiancial situation. More

Worst sales person I've EVER delt with, EVER!!! VERY RUDE!!! Dana and the rest were however, were actually great; save yourself the grief and visit anyone but sherman. RUDE!!! Dana and the rest were however, were actually great; save yourself the grief and visit anyone but sherman. More

I had my choice of dealerships to take my car in for warranty service. New City Nissan is within walking distance. I chose to take it to King Windward because 1)I purchased my vehicle there and 2) the warranty service. New City Nissan is within walking distance. I chose to take it to King Windward because 1)I purchased my vehicle there and 2) they promised me a loaner. I took my vehicle in and arrived early for my appointment. They took my vehicle in, but they had NO LOANER. Rather than offer me a shuttle ride somewhere or provide me with some option, ANY OPTION, they made me wait in their lounge for THREE HOURS. This wouldn't have been so bad if I hadn't had my three year old with me. This was absolutely unacceptable. I told them as much when I received a survey from the service department. Never got so much as a sorry. I WILL NEVER TAKE MY VEHICLE THERE AGAIN. More

My experience at King Windward Nissan was second to none for countless reasons. From the moment that I walked into the dealership, I was treated with superior customer service and patience. The salespers for countless reasons. From the moment that I walked into the dealership, I was treated with superior customer service and patience. The salesperson answered all of my questions and he had provided me with all scenarios (whether to trade in my used car or sale it privately; and whether to lease or buy). Rather than forcing me into a random car (as many dealerships do), they provided me helpful insight and a variety of models that would best fit my active lifestyle. Throughout the transaction, I felt that my best interest was at heart and there was no pressure placed on me to "make the sale". Even after I signed the forms (which were explained to me thoroughly) they assisted me in finding the best possible insurance quote. I left the dealership completely satisfied with my experience, and will certainly return for my future purchases. I highly recommend King Windward Nissan to anyone who is looking for a honest and exceptional experience that will never be forgotten! More

This is my second car I leased from King Winward Nissan and could not be more happier with the experience that they gave me. I always receive the best service and they always make me feel important. Than and could not be more happier with the experience that they gave me. I always receive the best service and they always make me feel important. Thank you, King Winward Nissan and John for always putting me first. More

Dana and the whole staff at King Windward Nissan were wonderful. Dana worked with me extensively around my schedule and my issues with my trade in. I will absolutely recommend this dealership to anyone l wonderful. Dana worked with me extensively around my schedule and my issues with my trade in. I will absolutely recommend this dealership to anyone looking for a new or used vehicle. Out of the 3 cars I've bought so far in my life this was the easiest, most pleasant and most fun experience of them all. Thank you all so much. More

I purchased a Nissan Leaf after being on the waiting list. The staff did a great job of explaining all the features and benefits. THe paperwork was done quickly and efficiently and finance beat my bank list. The staff did a great job of explaining all the features and benefits. THe paperwork was done quickly and efficiently and finance beat my bank's rate. Overall the best car buying experience I have had. More