King O'Rourke Buick GMC

This is my second car purchase from King Orouke, Jackie was amazing; great experience, would recommend to everyone I know! was amazing; great experience, would recommend to everyone I know! More

Absolutely flawless dealership experience. Jackie was attentive, knowledgeable, and the opposite of the care salesperson stereotype. Completely thrilled with my vehicle and will be coming back Jackie was attentive, knowledgeable, and the opposite of the care salesperson stereotype. Completely thrilled with my vehicle and will be coming back to her for the next GMC. More

Bought my 2nd truck from Jackie. She is the best! She makes buying a new vehicle so easy. She is the best! She makes buying a new vehicle so easy. More

Jackie is very knowledgeable,, I’ve been dealing and leasing cars with her for over 16yrs, leasing cars with her for over 16yrs, More

Another beautiful caddie , another beautiful experience only with Jackie !!! Best salesperson x 9 years !! we love you !! We love Emerald too 🙏🏻💚🤍💚 only with Jackie !!! Best salesperson x 9 years !! we love you !! We love Emerald too 🙏🏻💚🤍💚 More

Recently, I leased a brand-new car, and the process could not have been smoother or more enjoyable, thanks to my sales rep, Tommy Costa! Car leasing can often be a daunting task with many complexities but To not have been smoother or more enjoyable, thanks to my sales rep, Tommy Costa! Car leasing can often be a daunting task with many complexities but Tommy turned it into a seamless and pleasurable experience. His in-depth knowledge of the cars in the inventory and the willingness to give detailed explanations about their features is truly noteworthy. Tommy's diligence during this process was exceptional. He made sure that I understood every term and condition of the lease agreement before I signed and never once tried to upsell me or push me towards something I wasn't comfortable with. His professionalism was evident in his honesty about costs and payment plans. He explained the nitty-gritty details of the leasing contract in a simplistic and easily digestible manner. Thank you, Tommy Costa for turning a potentially stressful experience into an exciting and enjoyable journey. Very appreciative of your admirable service and support! More

Tom was excellent he made my car purchase easy and smooth. From start to finish. smooth. From start to finish. More

There always seems to be an issue with almost any repair I have had there. That being said, they have always resolved the issue, until now. When I had rear brakes replaced, there was a tiny squealing sound I have had there. That being said, they have always resolved the issue, until now. When I had rear brakes replaced, there was a tiny squealing sound. I brought it back and they had to replace the brakes again. When I had a headlight bulb replaced, it looked much dimmer than the other (still original) bulb. Had to bring it back to be properly installed. This time I did a 4 tire change, and they scratched/damaged all 4 rims, and they were out of balance. They resurfaced the rims, but did not balance them. I had to go back again and wait 2 hours for them to balance them again. It still wasn't correct. They also moved the wheels around, and did not do a TMPS relearn. This will all have to be properly addressed by another shop. Oh, and Oil changed / tire rotations are now $189, where other GMC dealers 20 minutes away are $89. (confirmed 8/28/24) More

Jackie, and Omar are super to deal with-they treat you like family. They gave me a great deal. And so very nice. Had problems with fash drive would not work and a nice salesman named Howie fixed the iss like family. They gave me a great deal. And so very nice. Had problems with fash drive would not work and a nice salesman named Howie fixed the issue- he's a good guy. And can't forget my techs to set everything up with my new terrain was Greg Murphy and a new tech T. They were great. Best dealership to deal with. Thank you More

I've used a lot of dealerships in my time, but this one is easily the worst by far. My truck had an ac condenser issue and check engine light on. They diagnosed the engine light and said it's $3k for repai is easily the worst by far. My truck had an ac condenser issue and check engine light on. They diagnosed the engine light and said it's $3k for repair. I said ok go ahead with the repair. However they misdiagnosed my ac issue saying that the compressor is also bad which I knew wasn't true and is still in the truck working perfectly but we all know they work on commission so why not charge parts that still work?? Clearly I declined that repair. 50 miles down the road and my engine light comes back on. Truck goes back in the shop and they said they were backed up for a few days. 2 weeks later they still hadn't fully diagnosed the issue. I talked to the shop Manager, Kevin Donaldson, who was no help and could barely get him on the phone. When I threatened to give them a bad report on their customer service survey they sent out, they said they need approval at $220hr for 4 to 5 hrs to look into it. This is a repeat repair...I already paid 3k and it's in the shop with the SAME CODE . I pulled the truck out of there. Rose Nason was the service advisor and Kevin Donaldson, who was the service manager, were absolutely terrible to work with and completely untrustworthy. As my wife was talking to Rose about all these issues and wondering why a manager was not here talking to us dealing with this issue face to face, as any reputable dealership would, she noticed a man listening to the conversation. She realized later that it was the service manager, Kevin, standing there listening but not getting involved. What kind of manager is that? He was a few feet away and made eye contact with my wife multiple times but would not come over to discuss further. Now the dealership will respond to this with lies to make themselves look good but trust me unless you're under warranty DO NOT USE THIS DEALERSHIP. More