Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
King O'Rourke Buick GMC
Smithtown, NY
362 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
362 Reviews of King O'Rourke Buick GMC
May 31, 2020
Leasing a car during the pandemic was no easy feat, and GM had already offered to extend our lease on our GMC to allow for more time in the process of finding a new car. We had leased twice already throug GM had already offered to extend our lease on our GMC to allow for more time in the process of finding a new car. We had leased twice already through ORourke, and we did consider other makes as an option, but the staff at ORourke make it so easy to stay with them. We met Jessica at Cadillac in the showroom and she went the extra mile from day one for us. As I mentioned, doing any transaction during a pandemic is not easy, we had some hiccups, but Jeasica was on top of everything, made us a priority, went above and beyond, to keep us at the dealership. Customer service is sorely lacking in this industry, but not at King O’Rourke, they treat the customer right and VALUE you for years to come. Truly a gem amongst dealerships. We LOVE our new car and we will return to Jessica and O’Rourke again. More
by JenM
Employees Worked With
The service department was excellent too
January 31, 2020
very creative in avoiding warranty on certified preown srx i wanted a reliable car i didnt have to do anything to except normal maintenance,,in oct 2018,bought 2015 srx with 19000 on the clock,,,loaded up and i wanted a reliable car i didnt have to do anything to except normal maintenance,,in oct 2018,bought 2015 srx with 19000 on the clock,,,loaded up and beautiful,,,had ben s as my salesman,,,told me everything is been gone through,,had certified preown on everything from bumper to bumper,,,now have 22000 on it, have active suspension,,,went back month later with problems with seats not remembering position,,and really stiff ride,,,ben had tech come out and got seats to work normally,,also said ride was from sport suspension...now at service with L/F strut and R/R strut eaking badly,,,this things are big bucks,,900 plus in front,,,800plus in rear and you replace them in pairs,and guess what with only premature wear of 22000 their suddenly considered a wear item...beware because anything on the car can be considered a wear item,,,so amazinly with this low milage its out of warranty,,,a normal strut should last in most cars at least 60000 miles,,the cue radio is junk keeps freezing,,that is covered but with a deductible...but their giving a new one dollar battery for my remote for free...trading in as soon as i get it back,,,....check it out lots of radio problems and also strut problems with these cars,,,,asked ben to work me out some numbers for trade in to new car,,funny how before purchase hed pick up on second ring,,,after car was bought hes hard to get,,,and never got back to me on my last request about trade in,,,thinking of now going to bmw x5,,wish i would if checked the real reviews,,,any positives are all from their own staff More
by jwlvette
Employees Worked With
ben signorelli
December 30, 2019
Sad this dealership lies about their reviews In a follow up to the response from this place, I feel the need to continue to convey my extreme disgust at how a person who I didn’t even associate w In a follow up to the response from this place, I feel the need to continue to convey my extreme disgust at how a person who I didn’t even associate with would respond to my review and lie about what transpired during my experience in the showroom so that others reading my review would somehow think it’s untrue. In fact, it is not, and my husband was there at the time and can attest to what went on. Sad that they feel the need to deceive what happened to me at this dealership. Be forewarned if you change your mind on a purchase or else you may be yelled at and disrespected. I didn’t even drive the vehicle so for that man to lose his cool and be rude that I “wasted his time” is frankly ludicrous. The man needs to calm down and treat people with more respect. No one deserves to be spoken to the way I was. Why would Frank the salesman come up to me after to apologize to me as I was leaving if it was a “perfect” conversation”? More
by Kathil
Employees Worked With
John King
December 12, 2019
Rude and disrespectful experience John King shouldn't be a salesperson. He spent barely a half hour with me, and when I decided against purchasing a vehicle, he made such a scene in t John King shouldn't be a salesperson. He spent barely a half hour with me, and when I decided against purchasing a vehicle, he made such a scene in the showroom in front of me and my husband, it was extremely embarrassing. I thought I was doing the right thing by going in face to face to tell him we decided against the purchase, but he was ranting that we were the ones who were wrong, that he would have expected a call since he did "alllll this paperwork". It was so bad that I had to return with the original paperwork I signed, that salespeople came up to me to apologize. He didn't make a scene the next time since people were in the showroom. Not even any discussion about seeing if there was something that they could do about making me happy with the price etc., I had planned on waiting 6 months to do something, but I won't plan on going to King O'Rourke. I will be sure to tell all my friends and coworkers as well. And I work in the truck industry and lived in Smithtown my whole life. More
by kathil
Employees Worked With
John King
October 23, 2019
Very happy customers This is our 5th Cadillac lease, and the 3rd dealership GM we have dealt with. King O'Rourke has been by far the best experience. Jackie went above an This is our 5th Cadillac lease, and the 3rd dealership GM we have dealt with. King O'Rourke has been by far the best experience. Jackie went above and beyond to find rebate offers available to us, one of which I did not even know was offered thru my employer. Jackie and also Mark went above and beyond in making us feel welcome. We got the car that we wanted. Even though this dealership is an hour ride away from our home, we will definitely be back when this current lease is up More
by susanne.mark
Employees Worked With
Jackie Endres Laguerre
October 05, 2019
A stress free way to purchase a vehicle I just purchased a Cadillac XT4 from Leah Maggio. She was incredibly helpful. friendly and knowledgable. Leah made my daughter and me feel very relax I just purchased a Cadillac XT4 from Leah Maggio. She was incredibly helpful. friendly and knowledgable. Leah made my daughter and me feel very relaxed and comfortable, and gave us a great deal. Her professionalism, courtesy and superior customer service skills made for a great car buying experience. Leah even took the time after I had purchased the vehicle to answer some questions I had. Ask for Leah at King O'Rourke and you won't be disappointed. More
by ny42_2000
Employees Worked With
Dan Cunningham, Leah Maggio
September 13, 2019
Quick an no pressureg Was a very smooth an comfortable transaction No pressure to buy. Tme to think about the pur hase of a new car.Leah Maggio also very professional. Tha Was a very smooth an comfortable transaction No pressure to buy. Tme to think about the pur hase of a new car.Leah Maggio also very professional. Thank you More
by thebeast327
Employees Worked With
Leah Maggio
September 11, 2019
Leah was great! I just purchased a Sierra Denali from Leah Maggio, she was very helpful and really knew her stuff. It was such a smooth and easy process and I got a g I just purchased a Sierra Denali from Leah Maggio, she was very helpful and really knew her stuff. It was such a smooth and easy process and I got a great deal! Tommy Lawler in finance was also great! I would highly recommend King O’Rourke. Be sure to ask for Leah. More
by mkeller7277
Employees Worked With
Tommy Lawler, Leah Maggio
September 04, 2019
EZ PZ Leah was great to work with. She knew the product and did a great job explaining the features of the car I bought. The wa my 7th Cadillac from King Leah was great to work with. She knew the product and did a great job explaining the features of the car I bought. The wa my 7th Cadillac from King ORouke and I am very satisfied. More
by jackk3835
Employees Worked With
Leah Maggio
September 03, 2019
DAN- MAKES IT HAPPEN HAD A WONDERFUL EXPERIENCE WITHDAN FROM THE BEGINNING TO THE END, HE MAKES YOU FEEL VERY COMFORTABLE AND GOT A GREAT DEAL. DON'T BUY A CAR FROM ANYO HAD A WONDERFUL EXPERIENCE WITHDAN FROM THE BEGINNING TO THE END, HE MAKES YOU FEEL VERY COMFORTABLE AND GOT A GREAT DEAL. DON'T BUY A CAR FROM ANYONE ELSE. More
by garyglm
Employees Worked With
Dan Cunningham
