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King O'Rourke Buick GMC
Smithtown, NY
362 Reviews
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362 Reviews of King O'Rourke Buick GMC
December 04, 2020
A little recap on why you should never ever bring your car to for service or buy a car from King o’rourke gmc in smithtown. What a horrible dealership. My wife brought our 2019 Yukon that we purchased fro car to for service or buy a car from King o’rourke gmc in smithtown. What a horrible dealership. My wife brought our 2019 Yukon that we purchased from them 11 months ago in for service and it was robbed from the dealership and crashed. They actually left the keys in the car over night. They found out about the truck being stolen at 1250am but didn’t tell us. We never even heard from them. When we found out at 930am from the police we called onstar and they shut it down in the Bronx and it was recovered. Had we called at 12:50am it probably would have been in happauge. Why didn’t they call onstar? Its an expensive truck they know it has it we bought it from them. Today at the dealership they would not let us have the vehicle back and said that we had to pay for the tow truck cost because the dealership had to pick it up in the Bronx after it was stolen from them. It was recovered by a private king orourke tow truck. This is a vehicle that was left in their possession and they don’t even want to pay for the gas to pick it up. So if I drop it off in smithtown I am expected to pick it up in the bronx or pay to have it brought back from the Bronx? I’m confused. Or is it fraud?How convenient have your place robbed and then make $600 on tow fees and then get paid to fix the truck. Which has thousands in damage. That’s one way to do business I guess. Not only did they do absolutely nothing to help us or compemsate us they made the experience so much more awful then it had to be. The owner of the dealership was yelling at us and calling my wife names and cursing at us in the parking lot when we wouldn’t pay for the tow. Heres a tip king ***Maybe if you guys didn’t leave the keys in the car or had security then you wouldn’t have had to go pick a car up in the Bronx and we wouldn’t be stuck with a truck thats been stolen and in a car accident. Not one person wearing a mask either inside this dealership. Well we will definitely spend our money elsewhere and even if one person that reads this doesn’t go there then I will be happy. Please everyone avoid king orourke gmc in smithtown. More
by Joestrazza
Employees Worked With
Sean King
November 15, 2020
BUYER BEWARE!!!!! My daughter and I each ordered new vehicles in August 2020. We each gave deposits and had valid contracts. When the cars came in, the sales person "Howie Meadows" lied and said the vehicles in August 2020. We each gave deposits and had valid contracts. When the cars came in, the sales person "Howie Meadows" lied and said the cars didnt come in only to find out that the delearship sold the vehicles cause they were able to get more money then was contracted by both my daughter and I. The salesman and dealer owner Sean King became arrogant and nasty when confronted with their dubious actions. Find another dealership - this one doesnt desire anyones business - Shady! Shady! Shady! More
by dfein117
Employees Worked With
Howie Meadows
November 10, 2020
This is the WORST dealership I have ever dealt with. I needed help buying out my leased vehicle which was way over the mileage. Randy took my info and said he’d get back to me with options. Never got back needed help buying out my leased vehicle which was way over the mileage. Randy took my info and said he’d get back to me with options. Never got back to me. Left voice messages and texted him. No response. I reached out to another person in the finance department who assured me he spoke to Randy and that he would get back to me by end of day or the following day. Never heard from him. I ended up going to Riverhead Buick GMC and they were amazing. So nice, answered all my calls and got back to me always. Even got me a great price. I would NEVER recommend King O’Rourke to anyone. Ever! More
by inthesalonbiz
Employees Worked With
Randy Silver
November 10, 2020
Jackie is a rock star sales person! She knows her stuff and was professional, kind, patient and had a great sense of humor which I really appreciated. I highly recommend her to anyone looking into getting and was professional, kind, patient and had a great sense of humor which I really appreciated. I highly recommend her to anyone looking into getting a new vehicle at King O’Rourke. She’s one of a kind. More
by Sissy.dipasca
Employees Worked With
Jackie Endres Laguerre
September 03, 2020
My experience was 100% percent perfect. Salesperson was first class. As it turns out my car had a electronic module issue at 300 miles. Service shop needed few days to resolve. Gave me a new loaner car first class. As it turns out my car had a electronic module issue at 300 miles. Service shop needed few days to resolve. Gave me a new loaner car and kept me advised few times a day. More
by StevenT
Employees Worked With
NICK DIVONE
September 02, 2020
Worst dealership and terrible customer service. They push you into what you don't want, do anything for a deposit. If you find a better deal they hold your deposit for extended time. Do not trust Andr push you into what you don't want, do anything for a deposit. If you find a better deal they hold your deposit for extended time. Do not trust Andrew the salesman or Howie the manager. Unprofessional and disrespectful people. We demanded proof of deposit return and they sent txt msg with a piece of paper that stated bad credit bad person. Apparently if you find the car you want for a better price that makes you a bad person even with an over 800 credit score. Much better dealerships on the island dont waste your time or money at this awful place. More
by jules
Employees Worked With
Andrew, Howie Meadows
July 27, 2020
The absolute worst. From the GM of dealership down. They don’t stand behind their product, Their service department is horrendous. Never, ever deal with them don’t stand behind their product, Their service department is horrendous. Never, ever deal with them More
by Mtr921
Employees Worked With
Jim Flumm. Awful. Rude. Disrespectful , Lino Bracco
July 26, 2020
I first have to say doing business with Jackie was outstanding!!! She is professional, trustworthy and I am a customer for life. She is such an asset to King O’Rourke. Thank you Jackie and King ORo outstanding!!! She is professional, trustworthy and I am a customer for life. She is such an asset to King O’Rourke. Thank you Jackie and King ORourke we love our car! More
by Cecilebmason
Employees Worked With
Jackie Endres Laguerre
July 26, 2020
Thank you for your patience in helping me find the perfect truck! Jackie made the entire experience seamless. I appreciate all of your help and will highly recommend you! perfect truck! Jackie made the entire experience seamless. I appreciate all of your help and will highly recommend you! More
by Dianelachapelle
Employees Worked With
Jackie Endres Laguerre
June 07, 2020
DON'T USE THIS DEALERSHIP HORRIBLE CUSTOMER SERVICE DO NOT USE THIS DEALERSHIP, HORRIBLE CUSTOMER SERVICE. If I could give them less than a zero stars I would. I own an Cadillac XT4 fully loaded. DO NOT USE THIS DEALERSHIP, HORRIBLE CUSTOMER SERVICE. If I could give them less than a zero stars I would. I own an Cadillac XT4 fully loaded. This past February, on the way home my check engine light came on. I called my local dealership King ORourke in Smithtown. They got me in the next day and kept the car all day and told me it was a glitch and reset the warning light, First failure. Two weeks later the same light went on. Again, I called them and they had us bring it in. They provided a loaner. After keeping it for several days they tell us it needed a new part and they ordered it. Several more days and then a week plus went by with no word from them. We call and find out parts are delayed due to some of the plants shutting down with the virus. Yes, we understood. At this point we were dealing with Aric as our service consultant. We tell him to please keep us informed. Another week goes by and again we call and finally called us back several hours later. He tells us yes the part came in but because it was a "new engine" they didn’t realize that a companion part was required and again was on order. Second failure. Another 10 days pass. We call on Tuesday and are told the part is on its way and my car will be ready Friday or first thing Monday. At this point the car has been there over 3 weeks. This sets up failure three. They didn’t make installing that second part a priority putting it in their parking lot for the weekend. No one called us on the Friday so Monday morning again we have to call. Aric calls us back hours later to tell us that my car was hit in their parking lot over the weekend and had sustained significant damage and had to order a new headlight and would require body work. Third failure. They looked at the video and figured out who did it and it would be taken care of. I was so upset as my beautiful car was now damaged and I cried all day. At this point we starting dealing of Joe Lafrance the service manager since Aric never bothered to call us so we thought going to the service manager would get us better attention. Unfortunately this has not been the case. We told him every time we spoke to him to keep us informed. We had stressed with him multiple times we wanted to be kept informed even if it was to say there was no additional info. NOT ONCE during this whole debacle did anyone from the dealership have the decency to call and let us know what was going on, we had to call each and every time. Aric and said he would look into getting me a free oil change , nope when I got the car 38% oil life left. He also said he would look into fixing a small dimple in the finish, considering they had to basically fix that sides entire front end would have been a 10 minute job, but nope all false promises with no follow through. On May 20. I finally got my car back. Yes, we realize that these are unprecedented times but if the car had been fixed correctly the first time. If the correct parts were ordered the second time, then my car would have not been in their parking lot to get hit and damaged. If they had made the car a priority when that second part had finally arrived after 3 weeks it wouldnt have been there for the weekend to get hit. They have acted like they were doing us a favor by fixing my car that was in their parking lot and should have been protected. Several times we spoke to Joe about compensation for all the stress and inconvenience he said he would work out something. He has had 10+ weeks to work this out so imagine our surprise and upset today when he tells us he would talk to someone. This should have been worked out before we came in. My beautiful car is no longer new since it has been damaged while under their watch. When we picked it up today he said he would reach out to corporate for compensation but frankly I have been very disappointed with the lack of follow through for ignoring us these past weeks. The dealership said it was in corporate hands for any compensation but when we talked to corporate today, senior advisor Rafael (no last name given) said it is up to the dealership. We had told Joe Lafrance at time of pickup our request for compensation and he said to write corporate since they had limits on the dealer side. When I repeated it in an email to Joe Lafrance with the same amount we had not only spoke about in person when we picked up the car and email multiple times afterwards. his answer was “ we have cancelled that request from GM and will not be addressing this issue any further” We did not find their low ball paltry offer adequate compensation for all the stress and anguish they caused us by their incompetency which started back on Feb 21, 2020 by their original misdiagnosis of the issue and lasted 10 week. But GM said it was up to the dealership so again they lied to us. To add insult to injury we picked up the car in the middle of this pandemic and on all their ads they talk about the sanitizing and cleaning the cars which is complete BS, my car was filthy and had 10 and ½ weeks worth of dust. STAY AWAY FROM THIS DEALERSHIP More
by Sue L
Employees Worked With
Aric and Joe Lafrance
