King O'Rourke Buick GMC

Sooo Im reading all these reviews from prior customers… not 1 reply was a apology… Seemed to be shady responses… I put down a deposit on a vehicle Which I am going to cancel and go else where…. not 1 reply was a apology… Seemed to be shady responses… I put down a deposit on a vehicle Which I am going to cancel and go else where…. More

The sales people are excellent. The service department is excellent, however, I would be leery of the “Butler Service” that they sell as an add on. I have not had the best of experi The service department is excellent, however, I would be leery of the “Butler Service” that they sell as an add on. I have not had the best of experiences with that service. I will give them a “C” for effort, it seems that they want to do the right thing but the application is where they struggle. That being said, the do try to make things right when you are not happy. More

At a later time I promise I will comment. I have to get up early tomorrow. What a HORRIBLE dealership. Lies!!!!! I have to get up early tomorrow. What a HORRIBLE dealership. Lies!!!!! More

Great experience with Jackie! She exceeded my expectations! I was told she was good, but totally did not expect her to be this good! Thank you Jackie and the King Orourke Team for getting me thi expectations! I was told she was good, but totally did not expect her to be this good! Thank you Jackie and the King Orourke Team for getting me this great deal on my new Truck!!! More

Great experience with Jackie. Super attentive to detail , great communication and super friendly . When you buy a car from Jackie your buying an experience ! Will def be back again ! Give her a raise she is great communication and super friendly . When you buy a car from Jackie your buying an experience ! Will def be back again ! Give her a raise she is one of the best salespeople I have ever dealt with ! More

OMG Where did they find JACKIE??? She was the ABSOLUTE BEST SALESPERSON IVE EVER DEALT WITH! I wish she can sell every make so I just have to deal with her forever!! Excellent JOB Jackie! Keep up the grea BEST SALESPERSON IVE EVER DEALT WITH! I wish she can sell every make so I just have to deal with her forever!! Excellent JOB Jackie! Keep up the great work!! If I can give her 100 stars I would! Finally a car buying experience that was actually a pleasure!! More

Bob Chernosky is the Best Auto salesman I have dealt with in my 79 yrs. Totally honest, trustworthy, knowledgeable. Everything he promised was delivered. My GMC delivered spotless like new. Great guy… ask in my 79 yrs. Totally honest, trustworthy, knowledgeable. Everything he promised was delivered. My GMC delivered spotless like new. Great guy… ask for him at King O’Rourke, L.I. NY. My wife and I were totally pleased!!! More

Jackie was amazing though the whole process. I walked in one day after work as my BMW lease was up come November they offered to pay off my final payments and got me into an XT5 demo fully loaded it’s beaut one day after work as my BMW lease was up come November they offered to pay off my final payments and got me into an XT5 demo fully loaded it’s beautiful and I love how comfortable and the way it drives More

I would never recommend King O'Rourke GMC to any friend or family member. I would not want to put them through the same situation that I was put through. My car was towed to the dealership on Monday Ju or family member. I would not want to put them through the same situation that I was put through. My car was towed to the dealership on Monday July 12th. I spoke with Sonia the Loaner Manager every day during the week, from July 12th through the 16th. She said she did not have any loaner cars available, and promised me that one would be available "soon". Sonia also advised that I could rent a car from Enterprise car rental and GMC would reimburse the cost. When I asked for this in writing, the dealership declined to provide it. No one looked at the car until Wednesday July 14th. At that point after speaking with Fred in Service I was told 2-5 days for the parts to arrive to fix the issue. I was told I would receive a call back to confirm arrival of the parts, and when the loaner car would be available. When no one called me through the end of the week, I called again on Monday July 19th (one week after car was towed to the dealership). Fred told me that the part was on "indefinite" backorder, and there was nothing they could do to get the part. After asking to speak with Sonia again, no loaners were available. At no point during those 2 weeks did I get a call back from King O'Rourke, from any member of the staff. Any contact was initiated by me. On July 22nd after two weeks with no parts, no car, no loaner and no rental, I called GM corporate to expedite the process, and have someone contact me to arrange a loaner vehicle. The corporate representative informed me that, had I rented a car through Enterprise, GM would reimburse me for $46/day. The minimal rental price for the smallest car in this area is $137/day. GM informed me that I would be responsible for any cost over $46/day. At that rate, it would be over $1,200 for 2 weeks out of pocket. GM corporate called the dealership daily through August 3rd, with no response or contact. The dealership would not deal with corporate. GM corporate finally made contact with the dealership on August 8th, and told me the parts were expected to arrive on August 9th. GM corporate called me on August 9th, saying the part had arrived, and the service manager Ron had asked that I bring the car back to the dealership so they could install the parts. The car had been at the dealership since July 12th, and was apparently "lost" by the dealership. After more calls from corporate, the dealership "found" the car that had been in their posession for two weeks. The car was finally repaired and available for pickup on Friday August 12th, 4 weeks after being towed in. I finally spoke with the service manager Ron (who would not return phone calls during the previous month). He apologized for his dealerships performance, and said things should have been handled better. In addition, I spoke with the General Manager. He seemed to think that having an inexperienced service and deck team was an adequate excuse for the dealerships lack of communication. Overall, my car was out of my posession for 4 full weeks. I was never given a loaner car, never secured a rental, and had to drive my wife's lease for a month, sharing time when possible. No restitution was ever made, and no apologies were given. This is a sad excuse for a service department and a dealership, from the bottom to the top. I would never purchase from them again, nor would I bring my car for service there again. I will not be purchasing or leasing a GMC vehicle again. The only positive note to be said was that GM corporate handled things as efficient and professionally as possible. Thank you Nicholas at GM Corporate. More

Jackie was knowledgeable, easy to work with and she didn't try to sell us something we didn't want. A+ I love my new Cadillac XT5! didn't try to sell us something we didn't want. A+ I love my new Cadillac XT5! More