King Kia Of Laurel

Made My Dreams Come True I had previously purchased a car at laurel kia. It was total loss of damage 9 months after the purchase. I went in and the guy with the red bowtie mad I had previously purchased a car at laurel kia. It was total loss of damage 9 months after the purchase. I went in and the guy with the red bowtie made my experience great with excellent service and got me everything i wanted. He made my car dreams come true. More

buying new car Pierce was very helpful from the time I talked to him on the phone to in person. He is the best salesman I have come across. Pierce was very helpful from the time I talked to him on the phone to in person. He is the best salesman I have come across. More

Extremely poor customer service I saw a used car advertised on Cars.com that was at Laurel Kia. I inquired if the car was still availabe. Pierce York emailed me and said he was going I saw a used car advertised on Cars.com that was at Laurel Kia. I inquired if the car was still availabe. Pierce York emailed me and said he was going to get more information on this car ans he would email me back. I emailed him that night and asked him if he ever got more info on the car because I had not heard anything from him. The next day he emailed me and asked me if I wanted to schedule a test drive.....still never gave any more info on this car. I then applied for credit because I did not want my daughter to spend all of her money on a car. Figured if I could finance some of it then she could keep some of her money in the bank. Again I never heard anything back from them. I know I have less than perfect credit but we had the total amount for the car in cash just in case. I should have gotten a phone call or email letting me know something but the lack of communication on their part means I will never cinsider purchasing a new or used car from here and I will advise my friends and coworkers to go elsewhere. More

Kia Optima 16 I started the process online and then went into the dealership and worked with Tae, the same salesman my husband used last time when purchasing from L I started the process online and then went into the dealership and worked with Tae, the same salesman my husband used last time when purchasing from Laurel Kia. The entire process went smooth from start to finish. I got a great rate! Everyone I dealt with from the salesman to the finance manager were professional yet personable. Best of all, I never felt pressured or overwhelmed. Definitely will be back. More

Excellent Team at Family Run Laurel Kia! We just drove our new 2017 Sportage SX home and would like to share our feelings about Laurel Kia. After conducting much research and interacting with We just drove our new 2017 Sportage SX home and would like to share our feelings about Laurel Kia. After conducting much research and interacting with other Kia dealerships that pushed an immediate sale for a vehicle that did not meet our needs. We reached out to Laurel Kia and negotiated a fair internet price with Pierce for the exact trim and options that we desired. Steve, Tae and Linda were friendly and accommodating when we test drove our car. Then on the day of the sale, we drove 60 miles to the dealership. Pierce took extra time to explain the advanced technology and the team did a great job preparing our car. The internet price we were quoted was the price we paid! During the sale, we were made to feel like we were part of the family, we were never pressured. Our new compact SUV is awesome, it's loaded with advanced technology and turbo performance. The exterior color and interior are unique. Only Kia offers this product quality and Laurel Kia is the best dealership in Maryland with one of a kind service. We will recommend them to others and will be back to buy again. More

Shockingly Surprised! I went into the dealership not expecting to drive home in a new car. I was immediately greeted and everyone was very understanding, polite, and profe I went into the dealership not expecting to drive home in a new car. I was immediately greeted and everyone was very understanding, polite, and professional. They found us a vehicle that we could afford and that we were happy with. If you are looking for a no hassle car buying experience, see the professionals at Laurel Kia! More

Very Professional Everyone we interacted with was very helpful and accommodating, specifically Mr. Tae Yeon. They gave us the right deal we were looking for. We like ou Everyone we interacted with was very helpful and accommodating, specifically Mr. Tae Yeon. They gave us the right deal we were looking for. We like our vehicle and are happy with our purchase. More

A Complete Blessing!!!! I have had tremendous trouble trying to get into a new vehicle due to very hard life circumstances. GOD blessed myself and my family with the support I have had tremendous trouble trying to get into a new vehicle due to very hard life circumstances. GOD blessed myself and my family with the support and utter excellence with Mr. Jamal Allen at Laurel Kia. His patience and professionalism was beyond anything I have ever experienced. I recommended anyone from anywhere to go to this dealership with this dealer to purchase your next vehicle. More

Customer Service good, but freight fee I brought a new Kia Sorento from Pierce. Pierce was nice, and accommodating even though I came in pretty late. My issue is that when I purchased the v I brought a new Kia Sorento from Pierce. Pierce was nice, and accommodating even though I came in pretty late. My issue is that when I purchased the vehicle, I was told an 800 dollar freight charge was not added to the advertised price of the car. I negotiated a little and got the price down to something in my budget, which included this 800 freight charge. I am now looking at my Truth in Lending disclosure. The Truth in Lending disclosure has a line item for freight charges. Now, Pierce didn't do my paperwork- I believe Jamal did. However, none of my paperwork lists the 800 fee they charged me. For me it's a lesson learned- I love my new Sorento, however if I ever buy from Laurel Kia, I will be sure to ensure what I'm told matches the paperwork. Recommend with caution. More

Great experience Laurel Kia worked with me to get me into a brand new car. Ola was very helpful and patient in answering my questions about the cars that I was intere Laurel Kia worked with me to get me into a brand new car. Ola was very helpful and patient in answering my questions about the cars that I was interested in and the sales process. It was a smooth process and I didn't have to spend an entire day in the dealership. I would definitely recommend them to my family and friends. More