King Kia Of Laurel

Bad Business I am updating my review about this dealership since last year. My wife and I purchased a certified 2015 Kia Sedona. A year plus later we attempted a t I am updating my review about this dealership since last year. My wife and I purchased a certified 2015 Kia Sedona. A year plus later we attempted a trade-in at Toyota and we were informed that the vehicle wasn’t worth much because of a severe accident noted on the carfax report. Immediately I reached out to Jamal “the red bowtie” at Kia and explain the dilemma for this was something we were not made aware of upon purchase. Of course Jamal and the dealership management denied any knowledge of an accident prior to the sale. At first they seemed eager to assist us with making things right. Hours later after Jamal had a meeting with management and finance, he told us the best deal they could give us was a vehicle downgrade and payments over $1100 per month. They were not willing to honor the original trade-in value nor were they willing to reimburse us for the overpriced vehicle. This is a prime example of a dealership that says and does what is needed to make a sale but does not strive to maintain customer satisfaction thereafter. And the sad part is, after we purchased the Sedona we went back to Laurel Kia and purchased a brand new 2016 Kia optima. Is this how you treat a return customer? We then contacted the Kia manufacturer and they told us that it was nothing they could do because this dealership was independently owned! I don’t understand why they are unable to assist when it is there brand name that is at stake. Do not purchase a vehicle from this dealership! They will sell you any deal but will not care about the sale afterwards. More

Pleasant experience What can I say. Nice dealership. Pleasant employees. Jamal is a star! He got us the car we wanted at a fair price. A hard working guy and very What can I say. Nice dealership. Pleasant employees. Jamal is a star! He got us the car we wanted at a fair price. A hard working guy and very good at his job. For all you ladies out there, the wife thinks he's easy on the eyes and I would have to agree. More

Leasing made easy! I recently leased a car from Laurel Kia. I worked with Darrel Lewis. His customer service was absolutely excellent! This was the first time I ever lea I recently leased a car from Laurel Kia. I worked with Darrel Lewis. His customer service was absolutely excellent! This was the first time I ever leased a car and because of his awesome demeanor, transparency in the process, and customer service, this was a pleasant experience. As a woman shopping for a new vehicle, it can be extremely challenging because sales people can often be aggressive and pushy. Darrel was the complete opposite. I explained my needs in a vehicle and how much I was looking to spend. Darrel took that information and translated it into a great deal within my timeframe, without any fuss or pressure. I highly recommend Darrel and Laurel Kia. Lisa also helped me complete my paper work. She and Darrel were truly a pleasure working with during my purchase. In the future I will definitely return when I need another vehicle! -Extremely happy customer, P. Rogers More

Buying a new car Are sale person Jamal was good working with. His numbers come out the way my husband like. And we was not in there office long Are sale person Jamal was good working with. His numbers come out the way my husband like. And we was not in there office long More

Great buying experience. I went to Laurel Kia in complete doubt that would qualify for a car. I had no confidence that I would be driving a new vehicle as I am today. From the I went to Laurel Kia in complete doubt that would qualify for a car. I had no confidence that I would be driving a new vehicle as I am today. From the time I arrived at the lot I was greeted by Jamal who was extremely helpful in listening to my needs and concerns about buying a car. He gave me the confidence I needed to go through with the purchase of my new Kia Soul. I also had a very good experience with Alex the finance manager who was very professional and kind. He worked out a miracle as far as I am concerned. I would highly recommend this lot to anyone that is in need of a new car. The service department is also fantastic! Thanks to Chris for detailing my car and sending me on my way in style. Thank you Tamara W. More

Very efficient new car buying process. Laurel Kia was one of several Kia Optima dealers TrueCar referred me to. I chose Laurel Kia because Mr. Darrel Lewis contacted me within minutes of m Laurel Kia was one of several Kia Optima dealers TrueCar referred me to. I chose Laurel Kia because Mr. Darrel Lewis contacted me within minutes of me going through the online TrueCar process. I found Mr. Lewis and the Laurel Kia team to be very efficient in the way my purchase was conducted. They told me what to expect, answered all of my questions, and shaped a deal that allowed me to get the car I wanted at the price I was willing to pay. I would also say that the time to get a deal completed was very satisfactory. I give Mr. Lewis and Laurel Kia a very high recommendation. More

My experience here was AMAZING. My sales consultant was Sean Prather. I highly recommend him when walking into the dealership. He is very understanding, extremely helpful, and he get My sales consultant was Sean Prather. I highly recommend him when walking into the dealership. He is very understanding, extremely helpful, and he gets the job done!!! More

Her new car Sean was patient and worked with us throughout this purchase.Happy camper. I would highly recommend this guy! His customer service is superb. Glad we Sean was patient and worked with us throughout this purchase.Happy camper. I would highly recommend this guy! His customer service is superb. Glad we came in today. More

Excellent Customer Service I had already researched the vehicle that I wanted. I spoke with Igor Lewis. He was very informative about the selected vehicle and quite profession I had already researched the vehicle that I wanted. I spoke with Igor Lewis. He was very informative about the selected vehicle and quite professional. I do look forward to working with him again. I've owned quite a few cars. I believe this was one of the best car-buying experiences that I've ever had. I didn't feel pressured and yet any and all questions and concerns that I had were answered and met respectively. Everyone there was polite and helpful. I look forward to doing future business. More

Effective and Efficient Service My experience at Kia was awesome! The time spent with our representative was well worth it, and my kids and I love our 2016 Kia Sadona! My experience at Kia was awesome! The time spent with our representative was well worth it, and my kids and I love our 2016 Kia Sadona! More