King Cotton Ford

Excellent service Customer service excellent, all done in a timely manner, done with a great smile, they always take great care of you. I would recommend them to all m Customer service excellent, all done in a timely manner, done with a great smile, they always take great care of you. I would recommend them to all my family and friends More

Course Correcting I've been working with this dealership for the past 4 years, bought a new 2014 Explorer. They have changed Service Managers multiple times but I beli I've been working with this dealership for the past 4 years, bought a new 2014 Explorer. They have changed Service Managers multiple times but I believe that they have had the same 2 for the last year and from my experience it's much better. I wish I knew their names but I don't. Young man and a young lady, they are very cordial and they communicate any issues and what the fix will be. They are very courteous and prompt. There's another Ford dealership in the same area that runs a very shady business and I'll never be back there. Customer service in many places is a forgotten thing but my experience is that King Cotton is trying to change that in their dealership. More

Absolutely great serviee Absolutely awesome service. I had my tires rotated, oil changed, and windshield wipers changed. They kept me informed the whole process of what was be Absolutely awesome service. I had my tires rotated, oil changed, and windshield wipers changed. They kept me informed the whole process of what was being done and when it was finished! More

Excellent salesman and customer service Went in for regular service and left with the vehicle of my dreams. Denton listened to what I was looking for and had the perfect vehicle for me at th Went in for regular service and left with the vehicle of my dreams. Denton listened to what I was looking for and had the perfect vehicle for me at the right price. I recommend King Cotton to anyone looking to find a vehicle and working with a group of people with great customer service. More

Great service experience Adam the service manager made my service experience very pleasant. Did everything promised and double checked to make sure completed. I first took Adam the service manager made my service experience very pleasant. Did everything promised and double checked to make sure completed. I first took my truck to Autonation Ford on Mt Moriah in Memphis.I will never go back there as the service writer Jonathan nor the service manager Brian seemed to care about my concerns on a truck with only 7000 miles on it.I voiced my concerns as to the service received and was told by Jonathan that's why he drove a Toyota. Once again only praise for the service at King Cotton to Adam and his team. More

Great Experience I really like dealing with this dealership. Second Car in 2 years. Me and my wife were treated very well by the Sales and Finance staff. We would high I really like dealing with this dealership. Second Car in 2 years. Me and my wife were treated very well by the Sales and Finance staff. We would highly recommend this dealer More

SERVICE EXPERIENCE EXCELLENT SERVICE, FAST AND FRIENDLY SERVICE AS WELL. TOOK CARE OF EVRYTHING I NEEDED. CHRISTIE PINGEL WAS THE SERVICE WRITER AND SHE WAS JUST AMAZING EXCELLENT SERVICE, FAST AND FRIENDLY SERVICE AS WELL. TOOK CARE OF EVRYTHING I NEEDED. CHRISTIE PINGEL WAS THE SERVICE WRITER AND SHE WAS JUST AMAZING AND HANDLED EVERYTHING IN A PROFESSIONAL MANNER. More

experience Outstanding experience buying the "just right" vehicle. Will refer other customers and return myself for further acquisitions and service. Really plea Outstanding experience buying the "just right" vehicle. Will refer other customers and return myself for further acquisitions and service. Really pleased with education regarding sophisticated technology.. More

Service Repairs Department Very helpful and quick. Very detailed review of car’s condition. More detailed info than any other Ford dealership I have been to for a routine oil ch Very helpful and quick. Very detailed review of car’s condition. More detailed info than any other Ford dealership I have been to for a routine oil change. Adam was great. More

2017 Ford Focus We had a great new car purchase experience. Justin and his staff made the process stress free. Everyone was super nice and made us feel at home. We had a great new car purchase experience. Justin and his staff made the process stress free. Everyone was super nice and made us feel at home. More