Kim's Chrysler Jeep Dodge & Toyota

So far this has been the WORST car buying experience. Where to start? First, we told them we had a preapproval from a lender of our choice and gave them the pre approval code and yet they STILL ran our c Where to start? First, we told them we had a preapproval from a lender of our choice and gave them the pre approval code and yet they STILL ran our credit through other lenders. The process itself also literally took ALL DAY. I’m not joking. All. Day. We kept wondering what was taking them so long and now we know why. They kept running our credit through a bunch of different lenders despite the fact that we already had the lender of our choice pre approve us. We didn’t know this until we started getting letters in from other lenders saying we had applied through them, so whatever you do, DO NOT fill out that application with your social security number if you already have a pre approval because that gives them permission to run your credit even if you’ve told them not to. You don’t need that application to buy a car if you already have a lender. Secondly, once we get the truck, within 4 days, the headlight completely blows out. Not just the bulb. The entire housing is burned out and melted. We call them and let them know and at this point we’re thinking about returning it because why is a 2021 truck burning through and entire headlight unit. We’re thinking the vehicle has electrical problems because we notice the interior cabin light also has a short and works sometimes and sometimes doesn’t. Mind you, the entire reason we purchased this vehicle is so my husband can drive it to work as he works out of state and is gone for long periods of time. He is unable to drive the truck he JUST PURCHASED FOR THE SOLE PURPOSE OF HAVING A VEHICLE TO DRIVE TO WORK back to work with him because they said they don’t have the parts to fix the truck and that it would take some time to get it taken care of. Really uneasy at this point because after the actual purchasing experience with the shady running of our credit through other lenders despite our telling them not to, and that process literally taking ALL DAY, we now just bought a truck he can’t even drive to work which was the whole point. This is all within ONE WEEK. In addition they’re telling us they can’t fix it in time? Well they come up with the idea to loan my husband a Charger off the lot to drive to work while they “fix” his truck and agree to drive the truck to LA to his work office and swap the truck and the charger out while he is at work so that when he gets off he can just drive his truck home. I don’t like that idea bc he won’t know if the truck works or is truly fixed until he gets off the boat in a month. Meanwhile, they’re continually calling and asking for money for a down payment they forgot to get despite us being there all day long and trying to pay them the down payment. (Maybe that was a sign). I don’t feel comfortable giving them any down payment at this point considering my husband has driven the truck a total of MAYBE 6 days since purchasing it. Well, two weeks later, I call to find out where the truck is and what the deal is bc have heard nothing from them. Mind you we have paid all but 300.00 of the down payment at this point despite not actually having a functional truck in our possession. I call and tell them nobody is getting another penny until I know xxx is going on with my husband’s truck. The person at the shop says “we haven’t gotten around to looking at it because we’ve been short staffed but yours is up next.” DA FAWK!? You mean my husband’s truck has been sitting there and not even been LOOKED at!? The only communication we have from these people, despite calling them multiple times with no calls back, is when they are calling asking for the remainder of the down payment which they are NOT getting because we don’t even have the dang truck! In fact, we are pulling out of this shady buying experience and going somewhere where we can get a vehicle that doesn’t have a major issue as soon as we drive off the lot and doesn’t have shady practices like running through several lenders even though we had a pre approval through a lender of our choice. No Bull? More like No Thanks. More

Horrible sales person,slick talker but apparently no action! Thomas(Bumblebee) shafted us with his lies. Already signed paper got insurance and license plates now they say we are not approved for the lo action! Thomas(Bumblebee) shafted us with his lies. Already signed paper got insurance and license plates now they say we are not approved for the loan we applied for almost a month after bringing the car home now they are telling us to bring it back!! Lying, slick talking , do anything for a sale. Dont recommend them to anyone its just one big headache! More

Never hear from them on the vehicle I was inquiring about very disappointed they al to not put deal [ 2020 4runner for $10,000] like that on site and not have them at that price. very disappointed they al to not put deal [ 2020 4runner for $10,000] like that on site and not have them at that price. More

I purchased a vehicle from out of state and was concerned about the level of service I was going to receive. Wow, they were awesome. Very responsive and very helpful. And really, no bull!!! So many times about the level of service I was going to receive. Wow, they were awesome. Very responsive and very helpful. And really, no bull!!! So many times, it is a twist here and twist there….none of that. Very smooth. I worked with Michael Wally and Michael Cook and both were fantastic! I was offered a extended warranty and then Michael did some extra research and discovered that I can get he a better warranty at ½ the price (since the car was a certified used car). Great job! Highly recommended! Darren H More

Don't Trust This Dealership I am so disappointed in what happened. I wont get into who or what I was after. But basically the vehicle was 30 Grand, they claimed there was an 8 Gr I am so disappointed in what happened. I wont get into who or what I was after. But basically the vehicle was 30 Grand, they claimed there was an 8 Grand incentive. So my way of seeing it was, $22 Grand, dealership offers me 13 Grand for my car, that in itself was bull. But still, had I taken it than 22 grand minus 13 grand, would take the vehicle down to 9Grand. If I took the trade in offer, I would still owed 11 grand. Add that to the 9 grand and we are back at 20 grand. Now I know there is paperwork fee and taxes. So I figure an additional 3 to 5 grand, so figured 25 grand at the most. I can afford that. They come to me and somehow amount to be finance accounting to Kim's No Bull, is 35, 000 dollars. 10 grand over what I saw as the total cost. They keep fast talking about how it's 35 grand. They tell me my payments would be $632 a month. I said I could afford that, next thing I know, without talking to his sales manager, the salesman is saying, well how about $499 a month? Red flags. I rejected the deal and walked away. I am so pissed at them weasels. More

Amazing Dealership and Service Center My husband Randy and I bought many cars over the years from Kim's Toyota in Laurel, MS. After he suddenly passed away 4 years ago, due to their great My husband Randy and I bought many cars over the years from Kim's Toyota in Laurel, MS. After he suddenly passed away 4 years ago, due to their great customer service and quality vehicles, I continued that tradition. Their Service Department employees are knowledgeable and respectful of your concerns and time. Dylan and Randy have always gone above my expectations in quality service and respect. My last tech Kimberly, as with all others, completed top notch service with minimal wait. My salesman, Mark Posey, understood I was walking the car buying path alone now and made every purchase an easier path to navigate. Financing is easily navigated thanks to Mike Johnson. The staff at Kim's earned my respect and loyalty which is a great example as to why I will always do business with them and highly recommend them as well. More

Horrible - Sales Experience for a Veteran I went to get my FIAT 2013 car "recall safety" checked out and repaired on a Saturday. Got there an a sales person, JD Crockett asked if I wanted to b I went to get my FIAT 2013 car "recall safety" checked out and repaired on a Saturday. Got there an a sales person, JD Crockett asked if I wanted to buy a vehicle, I told him I might - what transpired was horrible. I drove a couple of vehicles narrowing down what I wanted, while they were inspecting the recall safety on my FIAT. I chose 2 trucks to pick from and filled out an application; the one I actually wanted they could not find (2016 Barcelona Red Toyota Tacoma crew cab 4 cylinder); I was later called and told it was in their shop getting all the bells and whistles done to check it out making sure it had "no flaws. I went home in my FIAT that Saturday because (1) they had to order the "recall safety part" and (2) they were still looking for the truck. For the next three-four days - texts on my phone went back and forth with me and the sales person, JD Crockett. I told him I would be there on Thursday to sign the paperwork for the 2016 Barcelona Red Toyota Tacoma crew cab 4 cylinder less than 12050 miles and I would be trading in my FIAT for $9500 (it was paid in full) on it and the warranty on it would be the same as a new 2017. They were to finance it for $258 months payments for 7 years. My insurance was roughly about the same as the FIAT's. ( I had spent about 4-5 hours that day) Everything was in place for Thursday's signing (that I knew of). I took one of my co-worker's with me, because he too was in the market for a vehicle that Thursday morning. HOWEVER, I had to drive 1 1/2 hours to get there in Laurel, and 30 minutes before I got there the sales person, JD Crockett called to tell me that the truck was not available it was in the shop for a "safety recall" said it was a $3.25 gasket but the Manager would not let it go off the lot without fixing it. I asked if they had a loaner I could use. Sales person said he would have to call me back; less than 2 minutes he called me back and said yes they could set me up with a "loaner". I got there at the Laurel place and sales person, immediately had me go to another building away from the "financial building" and give him the keys to my FIAT. I and the person I brought sat there for over 3 1/2 hours with very little communication from the sales person. He would pass by saying "just a minute" and then disappear in his office or outside. He came to me after 3 1/2 hours and said do you want to see "your truck", we just washed it. I went outside and the driver's side looked great. However, when I went on the other side, passenger side, it looked like someone had side-swiped the truck and they had washed it to see if it would not be noticeable, it also had dents and nicks on that side. Also, the odometer reading was over 13000 miles. The sales person also comes back with some kind of paper in hand saying they were only going to give me $4500 for my FIAT. At this point I was furious, all the lies and deceitfulness at selling me a truck. They sales person kept blaming everything on his manager. However, the sales person talked me into loaning me a vehicle so that I and the person I brought could go eat - refused to give me my keys to my vehicle. We went and ate and I came back gave the keys and paperwork of the loan back to the sales person and told the sales person I was furious about this deal and to give me my keys back to the FIAT; the sales person want to talk to me first and called me into the office. I got there and saw my keys to my FIAT and its book and told the sales person what I thought about the transaction he was trying to sale me and the person I brought told him the same thing. With that the sales person kept blaming his manager for all the problems. I got up and left. I came back to my house and got on their website and got on their "chat box" and told the person there what had happened (not in so much detail) but enough and they said they would have their "Team Service Member" call me, that they would make this "right" and that they "wanted to make this right". Yeah, right, I am still waiting on that phone call. I will say this, the sales person (who claimed his phone was not working and that he had lost my telephone number and text messages) texted me a week later and told me how sorry he was about the transaction. I am still waiting on the part to come in for my FIAT so that it can be fixed - no calls from there as of yet on it. More

Tashi is fantastic I would not buy or deal with anyone but Tasha. She is the best far above anyone else I have ever dealt with in buying a vehicle. I would not buy or deal with anyone but Tasha. She is the best far above anyone else I have ever dealt with in buying a vehicle. More

Satisfied Customer Had a great buying experience, Mark Posey took care of everything I needed and helped me through the whole sales process. This is my second vehicle pu Had a great buying experience, Mark Posey took care of everything I needed and helped me through the whole sales process. This is my second vehicle purchased from Kim's, will buy again. More

Excellent Thomas blakely was one of our salesman and he was very knowledgeable and nice. He called us after we went the first time to check up with us. I would Thomas blakely was one of our salesman and he was very knowledgeable and nice. He called us after we went the first time to check up with us. I would recommend Thomas to everyone. Very satisfied More