Kiefer Mazda

HORRIBLE SERVICE!! I have never been treated so poorly at a "professional" place of business.. I brought my car in for a diagnosis back in February.. The "tech" tinkered with my car for a while, making me a "professional" place of business.. I brought my car in for a diagnosis back in February.. The "tech" tinkered with my car for a while, making me wait a few hours to finally tell me he had no idea what he was doing & that he was just the "oil-change guy"..?? I rescheduled & have been back 3 times now.. Each time Tyler couldn't really tell me anything useful, besides my spark plug wires were bad. I bought new wires (thinking mine were bad since that is what they had told me) & went to put them on & found a surprisingly large chunk of rubber lodged between my wires & plugs... So I put my old ones back in & took it for a drive & guess what.. My wires were not bad!! Good thing i did not pay them to fix them right! All 3 times I had been in, they were very wisywashy. I told them upon dropping my car off I had a vacuum leak. When returning to pick up my car I was quoted around $400 to fix a vacuum leak. Pretty broad right..? Yeah, and they could not tell me what exactly I would be paying them to fix! I payed for a DIAGNOSIS.. and thats what i should have gotten. I did not promise to have the problem fixed by them after it was diagnosed.. not just yet anyways. And thank god. When I asked for further information, Tyler just kept telling me the same thing over & over, that they would "take care of me" I asked to speak with the tech who worked on my car & they refused saying, "he won't remember your car anyways, he services sooo many each day" I told them I would like a part number & an explanation of the problem & what exactly they would be doing.. Again, I was told he wasn't sure & that if I just go ahead & pay them to "do it" they will take care of me.. I have called about once every other week & tried to either get another diagnosis OR my money back, each time speaking with Tyler and/or Jason & each time I am told they will personally see to it that my issue is solved & call back within the day! .......... This has been going on for almost 3 months now!!! and no calls back??? I took my car to a dealership expecting great service & friendly people, Thanks Kiefer Mazda More