Kiefer Mazda

Purchase and service experience (extremely poor) It has taken me a month to write this, 1) to allow my emotions to dissipate to a degree and 2) to come up with a concise way to communicate my experie It has taken me a month to write this, 1) to allow my emotions to dissipate to a degree and 2) to come up with a concise way to communicate my experience. The condensed version of my story is that there was a manufacturing issue with my brand new Mazda 3 (2014); this issue occurred within 2 weeks of purchasing my car. If it were not for Melissa, the service advisor, I had a case to take legal action (and would have felt forced to do so). I will not out of respect for myself and my idea of professional behavior share the disrespectful comments that were made to me (and my father) by the general manager and the sales manager but I will ask these individuals one thing: if your parent, child, or loved one were treated how you treated me, what would your reaction be and how would you feel? Perhaps you would think nothing of it and if this is the case, this is the exact opposite of any type of place I will give my future business. This is the first new car I have purchased on my own and it will suffice to say that all of my being wished I could return my car as your staff transformed it into a symbol of me condoning disrespectful behavior and absolutely horrible personal treatment. I would warn potential buyers against purchasing a car from Kiefer Mazda and if you are a parent seeking to help your child purchase a car, please think twice. My parents felt worse than I did (and I was hard to beat). I wish I could communicate my whole story here, truly I do. If this somehow is removed from this page, I would like your dealership to know that I will be sharing this post with my family and friends in the greater Eugene area. I am an avid member of my church community in Eugene and have previously taught at the University of Oregon. I am not pompous in any way about these facts but I use them to illustrate that I have many people near and dear to me in the area and I would never wish this experience upon them or anyone. More

Best Experience with a Dealership Talked to Joe on the phone regarding a 2011 Chevrolet Camaro SS they had in stock on the internet. Decided to take a drive down and look at it. Not Talked to Joe on the phone regarding a 2011 Chevrolet Camaro SS they had in stock on the internet. Decided to take a drive down and look at it. Not only did I get a good price on the car, which was in spectacular shape, but they gave me a great price on my trade-in. The whole process took less than 3 hours from start of visit to driving off the lot with my new Camaro! Fadi was superb in securing me a great rate on my financing, even with my somewhat less than par credit. In fact he called me back the next day to say he had found and even better financing deal. Thanks again guys for the best dealer experience I've had! More

A Salesman with great integrity. His ethics and value for his customers and employees shine through with his personality. His commitment to his customers are apparent in all interactions his customers and employees shine through with his personality. His commitment to his customers are apparent in all interactions More

I have went to other dealerships before and they could not give me what i wanted. I came here very friendly service and they listened to what i had to say. They had patience with me as well. Even though i not give me what i wanted. I came here very friendly service and they listened to what i had to say. They had patience with me as well. Even though i could not find the car i wanted here they were willing to get one from their other dealership and bring it back and sure enough i got the car.! Yes car dealership's take a lot of time but well I was waiting they made me laugh and i had a great time here! I really recommend this lot to anyone. I give it 5 stars!!! More

I went into Keifer Mazda hoping to lower my monthly payments by getting a new vehicle. The staff was super friendly and happily worked with me to find the right vehicle and affordable monthly payments payments by getting a new vehicle. The staff was super friendly and happily worked with me to find the right vehicle and affordable monthly payments. They were able to get me a great vehicle with the exact monthly payments I needed. I drove home that same day in my new certified pre-owned 2011 mazda 2. I will definitely be going back for when I purchase my next vehicle. I would recommend this dealership to everyone! More

I would like to start by saying that your sales reps and finance guys are awesome.{We love Fadi he rocks} My wife and I had a great experience shopping for our first car through Kiefer Mazda. That being sai finance guys are awesome.{We love Fadi he rocks} My wife and I had a great experience shopping for our first car through Kiefer Mazda. That being said, I am not at all happy with the service department.{Trip one} I took my vehicle in to have some warranty work done which seemed easy enough. A tech checked my vehicle and told me I needed some transmission cooler lines and that it was going to be covered on my warranty. Also I had a blown rear strut and the tech thought that maybe my warranty would cover that too. I did not have the deductible that day so I set up an appointment for a few days later.{Trip two} On the day of my second appointment I arrived on time and soon I was waiting in the waiting area crunching on popcorn. After about two hours I got my keys handed back to me and I was elated that my transmission lines were fixed. I went to the service desk to pay my deductible and that's where my happy feeling went away. The tech informed me that none of the parts were covered and as a consolation prize he had my car washed. I was very confused at that point. Why couldn't the tech have told me my warranty didn't cover the service I needed the first time I was there. No instead I was lead to believe it was. I took time off of work to make the appointment and all I got was a car wash.{on a rainy day} As far as the rear strut, I knew it wouldn't be covered because its a wear part. The transmission cooler lines are not a wear part, and I would think my limited warranty could take care of that. Anyways, went to the parts store and 41 bucks later and 30 minutes of Robert Conlon's time from Stop and Go-Clutch and brake and it was fixed. I guess I'm just trying to say stop wasting customer time by not telling them immediately that service isn't covered under their warranty. I'm so not impressed, this is dirty poker guys More

Came in not expecting to be offered a car I would enjoy because of my credit and all that, these guys worked hard and fast to get me into a car that was beyond my expectations!! Thank you so much, I am soo because of my credit and all that, these guys worked hard and fast to get me into a car that was beyond my expectations!! Thank you so much, I am soooo happy! These guys worked magic!! More

Worst experience we have ever had. Treated Rude by a Manger and bullied the whole way. Great work Jerry. My Family Bought a car from them and with in 2 weeks the tranny went out and 2 months later the Manger and bullied the whole way. Great work Jerry. My Family Bought a car from them and with in 2 weeks the tranny went out and 2 months later the Engine blows up. Come to find out they sold us a car with the wrong engine in it and the service department even said it was doomed to blow up. We where told we will make this right for weeks and when it was said and done it was worse. Being treated so bad by a manger and when we wanted to file a complaint on this manger we where not given the chance. $10,000 in repairs on top of a $39,000 Loan and they did nothing for us at all but make our lives harder. No Rental car no help. Jerry tried to talk down to us and said things like...you can pay for the repairs or get it off our lot. You can leave it here and get it reposed. He was asked to find us another car and said I can't I looked for a whole Hour yesterday just for you..Really an Hour way to go Jerry. Everything we where told was a Lie. The UnFair and Deceptive Act ORS 646A-400 and Truth in Lending Act 646A-418 will come into play it's Oregon's Lemon Law. In Jerry's words there is not lemon Law you can't do anything to us. See you in Court Kiefer. Please save yourself a lot of Money and heartache Buy for someone else. More

My wife began working out of town, so we decided to trade in our aging s-10 blazer for a smaller, more fuel-efficient car. I found a couple nice vehicles online and made an appointment to come see them. I wa in our aging s-10 blazer for a smaller, more fuel-efficient car. I found a couple nice vehicles online and made an appointment to come see them. I was hoping to look at an 07 camry, but the salesman recommended an 09 corolla. It was only a little more and he claimed financing would be easier on a 09 than an 07. The price seemed fair, so we decided to move forward. They didn't give me much for my blazer, but I had expected that. I figured my gas savings would offset any loss I took on it. I was worried about getting financing as I haven't had credit for a long time and I had a couple hiccups. I was amazed when the salesman came in and said "I got you approved, but for 425" (we had mentioned we wanted to keep payments below 400). After meeting with the finance guy, we came to 368 a month. They provided a good warranty and gap insurance. We signed about 100 papers (as usual), and took away our new car. Two days later I got a call from the dealer saying we needed to come down to Eugene to go over our loan. When we got there we were told we would need to put about 5,000 down or get a very good co-signer. Not being able to do any of that they refunded our down payment and I drove off in my blazer. I can understand not getting financing, but it makes me irate to think that they told me verbatim we were approved, when we obviously weren't. The only credit I will give them is they refunded my money and trade-in and didn't charge us for any mileage or cleaning on the corolla. More

The decision to trade in my CX7 for a more fuel efficient car was difficult. I loved that car and drove the heck out of it. Justine Bartch was so patient and allowed us to test our new CX5 for as long as w car was difficult. I loved that car and drove the heck out of it. Justine Bartch was so patient and allowed us to test our new CX5 for as long as we needed. Financing went smooth and I would highly recommend Justine and her team to anyone seeking a Mazda. Thanks Justine! More