Kiefer Mazda

I purchased a vehicle in June of 2018 and that experience was great. I do feel like I was talked into service add-ons that the service center that Kiefer had no interest in honoring. The oil change I recei was great. I do feel like I was talked into service add-ons that the service center that Kiefer had no interest in honoring. The oil change I received there this past December, they put an oil filter in my vehicle that had no seal so the oil leaked out in just a few weeks. I had to make an emergency stop because I was suddenly out of oil and had someone replace it and refill the oil, which was completely empty. When I took the faulty oil filter into the service center at Kiefer, they implied that either I or the person who replaced it was lying. I did not feel like they had taken me seriously, or were willing to compensate me for their mistake. In the same visit, I spoke with someone in their service center about getting some scratches fixed on my vehicle before the extended warranty I purchased expired. I was told that they would call me back with a time, since only one person does interior repairs, and I never heard back from them. Now I feel like they possibly shortened the life of my vehicle with the oil filter error, and that I wasted money on warranties that they did not honor. This is my second Mazda, but probably my last, and I would not recommend anyone purchase a vehicle from them, and if you do, don't use their service center and definitely don't get talked into any protection packages or warranties. More

I cannot say enough good about the entire crew at kiefer mazda. I have now purchased 2 vehicles from kiefer mazda, these people are sincere, caring and worked vary hard to get me into a vehicle with a good mazda. I have now purchased 2 vehicles from kiefer mazda, these people are sincere, caring and worked vary hard to get me into a vehicle with a good interest rate and lower payment then my previous loan. Even though I had no trade in do to my car being totalled last month and still waiting for insurance to pay off. As well as all the events of 2020. Trevor, Cameron, dylan, and of course fade you are nothing less then amazing and have earned my trust and business. Thank you again for all you do. More

THIS IS THE WORST SERVICE I'VE EVER EXPERIENCED. BOUGHT A BRAND NEW GRAND TOURING CX-5 AND NOTICED A FACTORY DEFORMATION IN THE GRILLE MOLDING AND BROUGHT IT UP TO OUR SERVICE WRITER BRANDEN WHEN WE TOOK IT BRAND NEW GRAND TOURING CX-5 AND NOTICED A FACTORY DEFORMATION IN THE GRILLE MOLDING AND BROUGHT IT UP TO OUR SERVICE WRITER BRANDEN WHEN WE TOOK IT IN FOR SOME PROBLEMS YOU SHOULD NEVER ENCOUNTER WITH A NEW VEHICLE. WE HAVE BOUGHT MANY NEW VEHICLES ALL FORDS AND THOUGHT WE WOULD TRY A MAZDA THIS TIME AROUND AFTER OUR FORD ESCAPE GOT TOTALED AND WHAT A MISTAKE THIS WAS. THE BUYING EXPERIENCE WAS GREAT WITH THE SALES LADY BUT EVERYTHING AFTER THAT HAS BEEN A DISASTER. FIRST THEY TRIED TO SLIP IN A SERVICE CONTRACT AND MAINTENANCE PROGRAM DURING F&I AND WE DID'NT CATCH IT RIGHT AWAY BUT NOTICED IT A COUPLE WEEKS LATER AND TRYING TO GET THEM TO TAKE THIS OFF OUR CONTRACT BUT THEY TOOK FOREVER AND WE HAD TO INVOLVE OUR CREDIT UNION TO HANDLE THIS SINCE THEY PROVIDED THE FINANCING AND AFTER 2 MONTHS WE FINALLY GOT THE CHARGES REMOVED FROM OUR LOAN. THEY ARE NOT A DEALERSHIP I WOULD EVER VISIT AGAIN AND I WILL FIND ANOTHER DEALER TO DO MY WARRANTY WORK EVEN IF I HAVE TO GO TO SALEM OR PORTLAND. THE SERVICE IS JUST AS BAD AS THE SALES. WHEN WE DROPPED OFF THE VEHICLE OUR SERVICE WRITER WAS BRANDEN AND HIS ATTITUDE WAS TERRIBLE. HE ACTED LIKE WE WERE BOTHERING HIM OR THAT HE HATES HIS JOB AND NEVER SMILED AND HAD A MISERABLE ATTITUDE. MANAGEMENT SHOULD UNDERSTAND THAT CUSTOMER SERVICE CAN MAKE OR BREAK YOU AND HE IS NOT SOMEONE WHO SHOULD NOT BE IN THAT POSITION. HE ARGUED WITH US AND TOLD US THINGS THAT WERE A TOTAL LIE. WHEN WE GOT BACK TO OUR BUSINESS I LOOKED UP THE PART AT MAZDA AND FOUND JUST THAT PART NOT THE WHOLE FRONT BUMPER AND SO HE SAID MAZDA WOULD NOT DO ANYTHING ABOUT IT BUT HE CALL AND LET US KNOW AFTER I HAD TO GET UPSET WITH HIM TO DO HIS JOB. ITS BEEN 3 WEEKS AND I HAVENT HEARD A WORD FROM KEIFER SINCE EXCEPT FOR A FOLLOW UP CALL TO ASK HOW OUR SERVICE WENT AND HOPING IT WAS A 10 OUT OF 10 AND WHEN I CALLED BACK TO SPEAK WITH CHEYANNE TO LET HER KNOW HOW BAD OUR EXPERIENCE WAS AND HAD TO LEAVE A MESSAGE AND HAVENT HEARD BACK FROM HER IN 2 WEEKS. I DONT UNDERSTAND WHY YOU CALL AND WANT INPUT IF YOU DONT CARE BECAUSE THIS DEALERSHIP DOESNT CARE ABOUT THE CONSUMER ONLY THEIR POCKET PERIOD!!!! I HAVE GIVEN UP TRYING TO REACH THEM SO I JUST DECIDED TO THROW MY EXPERIENCE TO THE PUBLIC AND WARN PEOPLE OF THIS NIGHTMARE. WE HAVE ONLY HAD THE VEHICLE FOR 5 MONTHS. THEY WOULDNT LET US BRING THE CAR IN EARLIER BECAUSE OF THE COVID-19 SO WE WAITED AND THIS WAS THE OUTCOME.SAD,SAD,SAD. IF RAN MY BUSINESS LIKE THIS I WOULDNT HAVE ONE BUT THEN I DONT WORK FOR QUANTITY I WORK FOR QUALITY AND WE LISTEN TO OUR CUSTOMERS AND TAKE CARE OF THEM NO MATTER WHAT BECAUSE I KNOW WHERE MY PAYCHECK COMES FROM AND BELIEVE IN CUSTOMER SATISFACTION ABOVE ALL ELSE. DON' FALL FOR THE 4.5 STAR RATING BECAUSE THEY ARE FROM THAT HIGH OF A RATING. More

Hands down the best group of folks I have ever dealt with while car shopping! These guys are caring, sincere, and doing their best to get you what you want. I was shopping for something reasonable and reliab while car shopping! These guys are caring, sincere, and doing their best to get you what you want. I was shopping for something reasonable and reliable and that's what I bought. They went above and beyond during covid-19 pandemic to deliver respectful and friendly service while making you feel comfortable. Thank you Kiefer Mazda! More

Went the extra mile to make things right After a bad first experience due to some bad communication the sales staff and specifically the general manager Fadi went above and beyond to make thi After a bad first experience due to some bad communication the sales staff and specifically the general manager Fadi went above and beyond to make things right. I’d be happy to work with him again. More

I don’t know where to start. I made an apt with the girl, Jessica, there like DAYS before, text her 4 cars I wanted to test drive. None looked like the stock photos, one got the k I made an apt with the girl, Jessica, there like DAYS before, text her 4 cars I wanted to test drive. None looked like the stock photos, one got the keys stuck and the steering wheel locked up. Jessica didn’t have any idea where the cars were located on the lot or the cost or the miles on them and one wasn’t even at the dealer.. it was at the body shop! It was a nightmare. They really didn’t want to sell anything! Then to top it off I get a text from them on Sunday saying ‘sorry we missed you yesterday’ 🤦🏻???🤦🏻??? More

Simply the best! We had the absolute BEST experience buying from Kiefer Mazda.The staff there wanted to ensure that we ended up with a car we would love. We had the absolute BEST experience buying from Kiefer Mazda.The staff there wanted to ensure that we ended up with a car we would love. More

Great service department. I bought my Mazda 3 there, and have used their service department exclusively. I will always take my Mazda3 there for service, They have a great serv I bought my Mazda 3 there, and have used their service department exclusively. I will always take my Mazda3 there for service, They have a great service department. More

Awesome experience I had an awesome experience with getting my car. Fadi worked very hard to make things happen for me as well as my sales person Dylan. Both really kind I had an awesome experience with getting my car. Fadi worked very hard to make things happen for me as well as my sales person Dylan. Both really kind and had the car picked out and ready when we got there from Albany. Every other dealership said no to me because of my negative equity and very average credit but Fadi worked hard to get me a single digit interest rate as well as affordable payments. So thankful for them and helping me out. Would recommend. More

Wish we didnt Warning read everything before signing anything . Dont rush it . Horrible experience after the fact . They acted so nice and helpful but if you rush o Warning read everything before signing anything . Dont rush it . Horrible experience after the fact . They acted so nice and helpful but if you rush or act excited they will use that. Read all paper work before signing . They dont deduct down payment from car offer that they tell you . You get excited and sign . Then read later to see they have lied and nothing you can do about it . Also watch getting extended warrenty . I was told 2k bought a 100k mile warrenty got home to noticed the paper work said 45k miles instead . Please read everything before signing anything . We made a mistake by just signing away excited with lack of time and ended up paying way over cost from what sales guy was telling us . Our big mistake was not reading what we were signing trusting it was the way sales guy said . In a hurry . We were told they were selling 2016 nissan versa for 11.5k then after we put down 2k they said that price was after the down payment we paid almost 13.5 total liers to get you excited. Please no matter what they say . Read everything carefully before signing anything . More