Kiefer Kia

Great experience with the purchase of my vehicle, however their Service Department needs to step up their game. I had to return to the store twice because they neglected to reset my oil change reminder not their Service Department needs to step up their game. I had to return to the store twice because they neglected to reset my oil change reminder notice. The first time back, the young man seemed like he didn’t know how to use the computerized screen. He also forgot to set the amount of miles needed before the next service, I had to return yet again, when the reminder came on. Also, I was told during my service that I needed to change my engine air filter. Then when my appointment was over, they informed me that “Because my vehicle was new (2023 KIA Sportage), they didn’t have the filters ordered for it yet and I would have to check back. Just my personal thoughts, if you are going to sell vehicles, shouldn’t you actually HAVE the parts needed to do a service on hand? What is the reason for co Ing to a dealership, if they don’t have the parts to fix your vehicle? I also think that a GOOD Service Department would have said, “We will call you as soon as we have the filter you need to have replaced”. But instead, I got, “ YOU will need to check back with us, until we have the parts”. Not the best customer service experience to say the least. If I had to give my experience a grade, ieould put the purchase experience as an “A”, but my Service Department experience would be a “D”. Not really a happy customer, that isn’t looking forward to returning for future service. More

They have taken great care of 2022 Kia Soul, going the extra mile to diagnose and complete repairs as quickly as possible. extra mile to diagnose and complete repairs as quickly as possible. More

I'm a first time buyer. Noelle did an awesome job making the mid-pandemic-mid-inflation car buying process as painless as possible. All said and done, everything was done in Noelle did an awesome job making the mid-pandemic-mid-inflation car buying process as painless as possible. All said and done, everything was done in less than 48 hours AND Kiefer Kia delivered my car 1 hr south of the dealership. Excellent service. More

Service is expensive. No customer service with used cars on lot. Soap dispenser in restroom not installed. No customer service with used cars on lot. Soap dispenser in restroom not installed. More

Friendly staff even better service we where in and out with our new car in no time with our new car in no time More

Zachary Reed is the best car salesman I've met. Very upbeat, friendly, knowlegeable. Would recommend him to any friend/relative looking for a new car. I LOVE my Kia Soul. Oh. Zachary also help Very upbeat, friendly, knowlegeable. Would recommend him to any friend/relative looking for a new car. I LOVE my Kia Soul. Oh. Zachary also helped to empty out personal belongings from my trade-in and showed me how to adjust the seat and other components. He is just a really nice personable qualified young man. So glad he was my sales person. More

Friendly counter staff, car promised on time . Car wash was excellent. Overcharge on oil. tire purchase at dealership was charged for rotation. Car wash was excellent. Overcharge on oil. tire purchase at dealership was charged for rotation. More

The staff is friendly and the service is quick and efficient. Great communication from start to finish. efficient. Great communication from start to finish. More

Staff is friendly, knowledgeable, and helpful. I love my car I have always had great service at Kiefer Kia! Marissa, in the service department, was very helpful! Thank you all very much! I love my car I have always had great service at Kiefer Kia! Marissa, in the service department, was very helpful! Thank you all very much! More

The customer service was absolutely phenomenal. There was some miscommunication between us, but it was immediately taken care of and made sure they received my business and I left the dealership sa There was some miscommunication between us, but it was immediately taken care of and made sure they received my business and I left the dealership satisfied. Zach was very knowledgeable and communicated with me on updates about my car and sent through inspection right away so I didn’t have to wait longer to drive 2hrs to purchase the vehicle. More