My experience once again with kia service department has been poor currently my car is in the shop no one really answers to phone and have to call multiple times throughout the day to get someone to pick up and service advisor very minimally contacts me about my service. my car is been shop for about almost 2 weeks and they cant seem to find the problem about my car even though its really noticeable even a independent mechanic noticed.

Husband just bought a truck from them after they harassed him for weeks about it. He drove over 2 hours to drive it. However, the pictures posted online were crap. One wheel was totally messed up, and he was told they would even replace it. Fast forward a bit over a week, and already some hose went out, and he was told, “Oh well.” Also, no call back about the wheel to be replaced. On top of the promise to fix note was not being followed through with. He is told to call and gets the runaround as well as back and forth yes/no about the wheels being fixed. Liars and all about getting your money and talking salesmen till it rolls off the lot. Let’s not start about the GM. What a joke! They also say one thing and then never call back even when he says he will. I’d walk before I ever buy a car from them and will never say anything nice or refer them. Since I can’t respond to what the reply was I’ll add… Derick the GM my husband has called you as well as other multiple times and get no call back so funny you would reply with that. I believe the legal term for what your business is doing is called “Predatory lending,” I sure hope this gets resolved as the next step is to get our lawyer involved. This is ridiculous as you know he has called you but yet refuse to call him back. Days of still trying to call this GM again as was told to do so and no call back.

I just wanted. To let you know that keeper Kia on gafaster road would did an outstanding job on my service this weekend on Saturday. They were very nice, very helpful and just went out of their way to be 5 star. Especially the service person. He was amazing.

$800 oil change! I took my 2023 kia in for an oil change on 10-15-24. I’d already signed up for just an oil change and tire rotation online but when I got there, the service “advisor” Trevor told me I needed a ton of extra service. I told him I only wanted what I signed up for but he told me I had to have the extra stuff because my car needed 20k service. I argued and should’ve walked out but I said fine go ahead. I was charged over $800 ($740 after the "discount"). On a car with 20k miles… for routine maintenance. The only services on this huge sheet of charges that’s recommended by the manufacturer is an oil change so I was lied to when I told I needed extra then bullied into giving in. When the service supervisor Kristi called me to see how service went she apologized and said they’ve been having this problem because “their job is to upsell” but wanted to make it right so she promised me the new service manager Roy would be calling me the next day. When I didn’t hear from him I called and left a message with return to call back. It’s Nov 7th and I’m still waiting. I’d give zero stars for the maintenance department if I could. I wouldn’t take a hot wheels car back there let alone my kia, I’ll be going literally anywhere else from now on.

Worst place ever!!! They are liars !! I would never send anyone to them. Drive for a month and give it back cause they are liars !!!!!!

We bought a new Sorento from Kiefer and it was a great experience all the way around!