Kiefer Kia

They did a very good job at assisting and fixing the issues on their end. Kimberly was wonderful and made sure my needs were met. issues on their end. Kimberly was wonderful and made sure my needs were met. More

I’m t was an easy purchase as I knew what I wanted and what my payment would be as I did research first. Josh was helpful and thoughtful as I didn’t feel comfortable coming in due to my cancer treatment. what my payment would be as I did research first. Josh was helpful and thoughtful as I didn’t feel comfortable coming in due to my cancer treatment. When I came in Kim took great care and listened. She was thoughtful and attentive. For me it was a positive experience and I purchased the car I wanted. More

We took our car to Eugene on Tuesday for service and had to return on Thursday (2, 4-hour drives, we live in Coos Bay). They did finally supply us with a loaner car after we spoke to the manager. Wednesda to return on Thursday (2, 4-hour drives, we live in Coos Bay). They did finally supply us with a loaner car after we spoke to the manager. Wednesday afternoon, they called to say that they had contacted Kia and were told that since they couldn't duplicate the multiple incidents, there was nothing they could do and to come pick up the car. Our 2022 telluride has an alarm system problem. After bringing the car home, I looked up the problem of continually random alarm issues on google and disabled the back seat sensor that was recommended; however, I wasn't sure it worked. I called Kias consumer assistant number and spoke to Jeff. He was amazing! He confirmed it was fixed with a utube email and promised me he would contact Kiefer Kia in Eugene Oregon to share the information and educate their service staff. It's unbelievable that a 79-year old woman solved the problem after the service staff wouldn't even look at it for 2 days. Our second disappointment with their service department was that they didn't bother to check to see if it had a recall issued in July. I would imagine all of the new Tellurides have the same problem. Now, another 4-hour round trip to Eugene. Very disappointed in Keifer Kias service. More

I am always treated really well. They always tell me what needs to be done and also recommend things that could be done, but I never feel pressured at any point. They always tell me what needs to be done and also recommend things that could be done, but I never feel pressured at any point. More

Prompt courteous attention. Sales rep Igor was sensitive to our needs and directed us to the vehicle that closely met those needs. No high pressure. Very accomodating. Sales rep Igor was sensitive to our needs and directed us to the vehicle that closely met those needs. No high pressure. Very accomodating. More

The staff is very efficient, helpful and welcoming. The car is always well taken care of. Highly recommended! The car is always well taken care of. Highly recommended! More

Friendly, I feel heard, hood explaining ny service dude when I have question(s), very clean waiting area when I have question(s), very clean waiting area More

Great service department. Got my vehicle in on time and out as promised. Marrisa was great. Got my vehicle in on time and out as promised. Marrisa was great. More

Very professional and took care of our needs in a timely manner. Service was done and everything was explained, will be bringing it back again. manner. Service was done and everything was explained, will be bringing it back again. More

Always helpful and friendly staff. They never asked me to wear a mask during the nonsense, and I appreciate that! They never asked me to wear a mask during the nonsense, and I appreciate that! More