Kiefer Kia

$800 oil change! I took my 2023 kia in for an oil change on 10-15-24. I’d already signed up for just an oil change and tire rotation online but when I got there, th I took my 2023 kia in for an oil change on 10-15-24. I’d already signed up for just an oil change and tire rotation online but when I got there, the service “advisor” Trevor told me I needed a ton of extra service. I told him I only wanted what I signed up for but he told me I had to have the extra stuff because my car needed 20k service. I argued and should’ve walked out but I said fine go ahead. I was charged over $800 ($740 after the "discount"). On a car with 20k miles… for routine maintenance. The only services on this huge sheet of charges that’s recommended by the manufacturer is an oil change so I was lied to when I told I needed extra then bullied into giving in. When the service supervisor Kristi called me to see how service went she apologized and said they’ve been having this problem because “their job is to upsell” but wanted to make it right so she promised me the new service manager Roy would be calling me the next day. When I didn’t hear from him I called and left a message with return to call back. It’s Nov 7th and I’m still waiting. I’d give zero stars for the maintenance department if I could. I wouldn’t take a hot wheels car back there let alone my kia, I’ll be going literally anywhere else from now on. More

Worst place ever! !! They are liars !! I would never send anyone to them. Drive for a month and give it back cause they are liars !!!!!! !! They are liars !! I would never send anyone to them. Drive for a month and give it back cause they are liars !!!!!! More

My salesman Marco and the f&I manager Dylan were an absolute pleasure to deal with, very friendly, professional and knowledgeable. I would highly recommend talking to Marco if you are looking at purcha absolute pleasure to deal with, very friendly, professional and knowledgeable. I would highly recommend talking to Marco if you are looking at purchasing a vehicle. More

BUYER BEWARE! !!! DONT BUY A KIA! First off, they take forever to fix anything! Warranty coverage is a joke. We have been waiting to have our engine replaced !!! DONT BUY A KIA! First off, they take forever to fix anything! Warranty coverage is a joke. We have been waiting to have our engine replaced after seizing up at only 80k miles and that there is 17 cars waiting in front of us to have engines replaced. These cars are crap. On top of that, they have been leading us on telling us months ago that it will only take 2 weeks. We call every other week to check on the status and they tell us the same thing, just 2 more weeks. They have an excuse about something on why things aren’t moving forward every time. We have a car payment with no car! They won’t help with a rental and with the time frame it looks like it’s going to be months till it’s fixed. We have a new born baby and need means to get around with NO help from Kiefer, they lie to us over and over. DO NOT fall for there tricks, just because they offer a warranty, you’ll still be without a car for months, making payments, and if you want a rental it’s $45 per day, which seems like some scam to make more money off us! Just want to give a heads up to anyone thinking of buy a Kia or going to Kiefer to buy a car, DONT DO IT!! More

I was so amazed with this dealership it was the best car buying experience I’ve had in my lifetime. From starting online to texting the communication was polite and on point. I showed up at the dealership t buying experience I’ve had in my lifetime. From starting online to texting the communication was polite and on point. I showed up at the dealership to make a deal and unfortunately they had some power/internet issues ( squirrels 🤦🏻)but only a few hours later they had the deal ready. Great personalities and great people you won’t regret buying here 👍🏼. More

Easy to do business with. I got the deal I wanted,without a bunch of back and forth negotiations I got the deal I wanted,without a bunch of back and forth negotiations More

This was my first time buying a car and everyone who helped me especially Jackie did an excellent job! they helped me get the best deal i could and i came home with a new car i am still completely in lo helped me especially Jackie did an excellent job! they helped me get the best deal i could and i came home with a new car i am still completely in love with! Everyone there is so great, super friendly and easy to talk to, i 100% recommend going to kiefer when looking for your new vehicle! More

I had a very good experience at Kiefer Kia in Eugene. I had Abby sell me her first car and she did very well. Answered all of my questions and was very understanding of my emotions of trading my deceas I had Abby sell me her first car and she did very well. Answered all of my questions and was very understanding of my emotions of trading my deceased Mother's car. Thank you to the entire team for being so compassionate and kind. More

Tristan at Kiefer Kia did a phenomenal job. The entire experience went through smoothly and without any difficulty. This was a very stress free environment. We were given options educated about The entire experience went through smoothly and without any difficulty. This was a very stress free environment. We were given options educated about each option and given the space to make our own decisions. Tristan made us feel like we're old friends we talked about kids, pets and family. He has some adorable dogs Charlie and Rue💜 This was by far the best car buying experience. We got a fantastic deal. Thank you again Tristan!!! More