Kia of Wesley Chapel - Service Center

Manny Pena in the service dept is a rock star. He has always taken care of my wife and her vehicle and recently it was in for repairs when hurricane Milton headed this way. It took my wife over He has always taken care of my wife and her vehicle and recently it was in for repairs when hurricane Milton headed this way. It took my wife over three hours to get to the dealership to pick up her care. Manny left message with someone who was waiting for her after closing and as soon as she arrived greeted her and made sure she was taken care of. She was almost in tears after the day she had and how far the dealership went to take care of her. Soooo impressed I’d buy a Kia if they made a big truck!! More

This is an update to a review I wrote on July 17, 2024. Since the initial review I have met with the General Manager of KIA of Wesley Chapel, Shawn Visconte. After listening to my concerns, he took the i Since the initial review I have met with the General Manager of KIA of Wesley Chapel, Shawn Visconte. After listening to my concerns, he took the initiative to properly dispose of the vehicle and make things right with me. I appreciate him doing the right thing and my faith in his dealership has been restored More

Very nice service. The representative I worked with, Faisel Khalaf, was very polite, very carefully listen for my problem, and explained me everything about my problem. The representative I worked with, Faisel Khalaf, was very polite, very carefully listen for my problem, and explained me everything about my problem. More

We recently acquired an older, very low milage Kia Soul. The car had tires, brakes, fluids, filters and battery replaced due to age and all within the past 30 days and not at Kia of Wesley Chapel. We brou The car had tires, brakes, fluids, filters and battery replaced due to age and all within the past 30 days and not at Kia of Wesley Chapel. We brought the car to Kia of Wesley Chapel for a recall. Our service manager, Manny, called to inform us that the battery was so old that it could fail at any time, the filters were so dirty they needed immediate attention and hinted at a laundry list of "old" parts that needed to be replaced due to the age of the car. Of course, none of this was true. When he was confronted he became very defensive. He rambled about cameras to prove what he was saying and waived his cell phone in front of me as if it had some important information...which I was never actually shown. It's very unfortunate that Kia dealers are still acting in this manner today. In the past, Kia was known as a "down-brand" product. Dealers easily took advantage of customers who may not have had the resources of higher end buyers. Now, Kia manufactures some great products, but the dealers seem to be stuck in the same mindset... upsell and take advantage. There are many Kia dealers in the Tampa Bay area. As with everything, I would assume some are better than others and I would highly recommend you search out one of the others before deciding to trust your vehicle and money with Kia of Wesley Chapel. More

This guy is as good as it gets. Anyone looking for a Card wishing to be treated respectfully and professionally this is your guy! Anyone looking for a Card wishing to be treated respectfully and professionally this is your guy! More

Muy agradecido con el servicio en la Concecionaria en Kia de Wesley Chapel. Mi agente de ventas George Ryan, muy profesional y trabajas sin presionar al cliente. Regresarė de nuevo para mi próximo vehículo. de Wesley Chapel. Mi agente de ventas George Ryan, muy profesional y trabajas sin presionar al cliente. Regresarė de nuevo para mi próximo vehículo. También muy agradecido con el gerente de ventas, Luis Castellano. Gracias por su buen sevicio... More

I like their work and they're reasonably priced but this dealership's service department is too small, so even with an appointment, even for a small job, you're going to wait two or three hours, which is ki dealership's service department is too small, so even with an appointment, even for a small job, you're going to wait two or three hours, which is kind of maddening. More

Was sold a lemon . 2017 Sportage burns more oil than gas. Brought it in was told no leaks. 5 quarts in 6 months is excessive. 2017 Sportage burns more oil than gas. Brought it in was told no leaks. 5 quarts in 6 months is excessive. More

This dealership is great. The customer service and support they give is a step above other dealerships I've done business with. The customer service and support they give is a step above other dealerships I've done business with. More

Xavier Almonte did an awesome job! ! Stayed in touch give live update while my car was due for a recall. ! Stayed in touch give live update while my car was due for a recall. More