Kia of Wesley Chapel

I just bought a 2018 4 door wrangler from you guys. On the way home I hear a knocking sound coming from the back. I wasn’t sure what it was. I thought it may have been from the hardtop. I couldn’t figu On the way home I hear a knocking sound coming from the back. I wasn’t sure what it was. I thought it may have been from the hardtop. I couldn’t figure it out. I drove to work the next day and on the way into the parking lot my buddy could hear the knocking noise and asked me about it. I said I didn’t know what it was and I was leaving for Alabama the next day. I was going to leave the jeep and bring it back to the dealership upon my return. However my buddy, being a car guy said let me take a look. What he found was shocking. The left rear brake caliper was not bolted on. You can see clearly in the pictures. He had all the proper tools and fixed the caliper for me. Today now that I’m back from Alabama I gave the dealership a call to let them know of their shortcomings. I was promised this “Kia Advantage”. This I was told included a 172 point inspection on the vehicle. My 30k Jeep didn’t even have windshield wiper fluid in it never mind the brakes being properly bolted. I personally paid about 1,100 dollars for this. They charge most people over 2k. I talked to three different people fully explaining what happened. I do not want to take my Jeep back their for service or anything included in the “Kia “advantage”. I asked for my money back for the advantage. The last guy I talked to was Scott Lam. He offered me a $100 gift certificate. I told him he should keep it. I was lucky I didn’t get in an accident and hurt myself or others. I don’t post this to blast Kia of Wesley Chapels incompetence in both their service department and scummy sales department, I posted this for public safety purposes. Be Shute to make sure your brake calipers are bolted properly. More

Great service & George was the right person for the job really made me comfortably and very understanding. really made me comfortably and very understanding. More

Our sales man Paul Sherman did an outstanding job putting up with me and wife during a 2 vehicle sale, Paul got his steps in but end of closing he got it done. Paul did an outstanding job with test driving 2 up with me and wife during a 2 vehicle sale, Paul got his steps in but end of closing he got it done. Paul did an outstanding job with test driving 2 vehicles and explaining as we go through features. Thank you to everyone involved and Thank you to P. Sherman for everything. A Wonderful young man with big patience. More

Is just a wonderful place to do business and the employees are very good people employees are very good people More

It was a good experience buying my new vehicle Kia, they got the best way to helpme with my purchase. got the best way to helpme with my purchase. More

We came from Punta Gorda to purchase the Gray/Black Sportage XPro. Communicated with both George and Israel solely via phone and text until the had the specific vehicle we wanted on site. We came the d Sportage XPro. Communicated with both George and Israel solely via phone and text until the had the specific vehicle we wanted on site. We came the day after the vehicle was delivered. The purchasing experience was seamless and easy. Would highly recommend both of them!!! More

Excelente servicio y atención durante el tiempo en el dealer. El agente nos dio y respondió todas nuestras preguntas al instante con claridad. dealer. El agente nos dio y respondió todas nuestras preguntas al instante con claridad. More

He was very patient, understanding and passionate. He look for what I exactly I was looking for He look for what I exactly I was looking for More

Both Israel and Ed were professional, courteous, and respectful. They explained everything to myself and my wife that we needed to know about the car, the dealership, and most importantly the pricing of respectful. They explained everything to myself and my wife that we needed to know about the car, the dealership, and most importantly the pricing of the car we were to purchase. There were no pressure or problems during any of our conversations. The price we agreed to was more than fair. More

Patrick Jones was GREAT and patient. He took the time with me and answered all my questions. I love my new car. He took the time with me and answered all my questions. I love my new car. More