Kia of Streetsboro

We stopped to look a vehicle while in the area on a visit. A few days later we communicated with the sales person about possible purchase of the car and were told to use this dealer's online trade est visit. A few days later we communicated with the sales person about possible purchase of the car and were told to use this dealer's online trade estimator to detemine a potential trade amount. The sales person said we would be in the range given by their online estimator so we made arrangements to travel some distance to test drive the car and get a firm trade value. When we got to the dealership, we were told the car was not there despite being texted during the trip that it would be there. Later that day, the dealership offered to bring the car to us for a test drive and to appraise our possible trade. On the day this was to happen, they informed us that there was an issue with the stated trade value range and offered us a significantly lower trade estimate by thousands of dollars. In addition to the inconvenience and waste of time of our trip, we also felt that their online trade estimator was very inaccurate. The estimator gives you a much higher value than they are willing to actually offer. We did get a call from a manager apologizing for what had happened and a pledge to look into the trade in issue and to call back. The call did not happen. Finally after several weeks, another manager called and explained their position on the trade in. His explanation did not justify the trade in discrepancy we experienced. Buyer beware would be our advice to anyone considering purchasing from this dealership especially if you use their online trade in estimator. More

My wife and I went to Kia of Streetsboro wanting to purchase a new Sorento and with the understanding, that we would walk away if we were not able to agree on a price that met our budget. We worked wi purchase a new Sorento and with the understanding, that we would walk away if we were not able to agree on a price that met our budget. We worked with Vince and Gus during our negotiations and I must say this car-buying experience was the BEST we've ever experienced. They were very knowledgeable about their vehicles and shared multiple options with us during the process, the best feeling we had was how calm and without pressure the entire process went. At the end of the negotiations we purchased the vehicle we wanted and we stayed within our budget. Hats off to Vince and Gus and this dealership for an outstanding car-buying experience!! We must also add how smooth the financial process went, they have a digital process where you sign your name ONCE and then walk through all the financial documentation and you only have to touch the areas to add your signature digitally, an outstanding process! One last additional note, we had an 11-year-old vehicle with mechanical needs and we were able to obtain a FAIR value for that vehicle even though it required repairs, Thank you, Vince and Gus for a great car buying experience. Great job by your entire team! We appreciated all the detail, quality and care you all showed us during the process! More

I came in to look at a sportage with no intention to purchase. The knowledge Vince had and how polite he was I would of liked to purchase several more! It was a smooth interaction and what really made m purchase. The knowledge Vince had and how polite he was I would of liked to purchase several more! It was a smooth interaction and what really made me make my final decision was the pleasure of meeting Gus. That man is someone who is honest and amazing. Those two are the reason why I will be a future customer for years and years to come More

This was the best car buying experience I’ve had. Very quick buying the car didn’t take all day, In and out quickly. Great experience. Very quick buying the car didn’t take all day, In and out quickly. Great experience. More

Everyone was so helpful. Finance department was so accommodating and answered an endless amount of questions. Vince was our salesman and he was so patient, knowledgeable, ex Finance department was so accommodating and answered an endless amount of questions. Vince was our salesman and he was so patient, knowledgeable, extremely polite and helpful. Would highly recommend Vince and the Kia of Streetsboro dealership. More

Buying a car here was a good experience. Service department is another matter altogether. They are horribly understaffed (or else they just don't bother to ever return phone calls, I don't k Service department is another matter altogether. They are horribly understaffed (or else they just don't bother to ever return phone calls, I don't know). I have had experiences here twice now and both were the same. The service dept never answers their phone when you call; you can only leave a message. I left one this morning 10 minutes after they opened. It's now 30 minutes until they close for the day and they've still not called me back. I am going to try to get a refund on the service package I bought from them because deaing with them is so frustrating that I'd rather take my car just about anywhere else at this point. More

I had a great experience purchasing a new car here. My sales representative was Darius. Darius was very nice, helpful, and professional. I would highly recommend working with him. Ryan the finance My sales representative was Darius. Darius was very nice, helpful, and professional. I would highly recommend working with him. Ryan the finance person was very proficient at her job which I greatly appreciated as it was late in the day by the time I arrived to complete the deal for my new car. More

I am pleased to provide my commendation for Vince at Kia of Streetsboro. Throughout the process of acquiring a pre-owned Cadillac Escalade, Vince exhibited a professional and relaxed demeanor, fostering an of Streetsboro. Throughout the process of acquiring a pre-owned Cadillac Escalade, Vince exhibited a professional and relaxed demeanor, fostering an environment of informed decision-making free from undue pressure. Vince's patience was particularly notable, as my family and I engaged in multiple visits to ensure that our choice aligned with our preferences and requirements. His accommodating approach underscored his commitment to customer satisfaction. Moreover, the involvement of Gus, the sales manager, further elevated our experience. His kindness and consideration greatly facilitated the trade-in and negotiation proceedings, rendering them efficient and congenial. Additionally, the vehicle necessitated a minor repair that mandated its transfer to another dealership. During this period, Vince displayed exemplary communication by providing timely updates until the car was successfully restored and in our possession. I wholeheartedly recommend Kia of Streetsboro. Their dedication to professionalism and customer service significantly contributed to our positive interaction and successful acquisition. More

I had one of my best experiences at a dealership. Brianna Shorter-Roctz was pleasant and friendly as well as very professional and knowledgeable about all three vehicles I looked at. I will definite Brianna Shorter-Roctz was pleasant and friendly as well as very professional and knowledgeable about all three vehicles I looked at. I will definitely refer her to my family and friends. The whole transaction was done very efficiently and extremely professional. Thank you for such a great vehicle purchase experience. More

Malik went out of his way to find us the vehicle we wanted. He was friendly, knowledgeable, and helpful. Tammy in financing helped everything to go quick and smooth. We are very happy with our purch wanted. He was friendly, knowledgeable, and helpful. Tammy in financing helped everything to go quick and smooth. We are very happy with our purchase. We'll be back to purchase our next vehicle from them. More