Kia of Streetsboro

I was extremely happy with my buying experience at Classic Kia (Streetsboro). I called the night before and spoke to Jason Ball. He knew ahead of time what I wanted and when I would be in. I asked for Classic Kia (Streetsboro). I called the night before and spoke to Jason Ball. He knew ahead of time what I wanted and when I would be in. I asked for him and got excellent service. He didn't act like he had to hurry off to help someone else. He made sure I found a vehicle I would be happy with. Dan DeMastry helped to make a deal on a vehicle that I could afford without being "pushy". Dustin Marvin took care of my paperwork and explained things to me very well. All together, these people are a good team. I would definitely refer anyone looking for a vehicle to Classic Kia (Streetsboro). I was very impressed with their attentiveness and customer service. Thank you, Elizabeth Male More

Very nice and professional salesman in Jason. Very friendly and easy to get along with. He was also very knowledgable and a trustable guy. Dan was a very nice guy as well, very good closer and made th friendly and easy to get along with. He was also very knowledgable and a trustable guy. Dan was a very nice guy as well, very good closer and made the deal so good I couldnt say no. Very friendly as well and easy to get along with. More

Outstanding Dealership. Very knowledgeable and a pleasure to work with. Love the redesign of the Kia Optima. Great value for the money. We were undecided on which car we were going to purchase between the H to work with. Love the redesign of the Kia Optima. Great value for the money. We were undecided on which car we were going to purchase between the Hyundai and Kia but after working with Jason and Mike we were please to know we were able to get a vehicle loaded with the options we were looking for in our price bracket. More

My husband and I were not planning to buy a car, just to look. My husband had talked with Jason before in response to an online request for quote. While Kia apparently still has not seen fit to build Fort look. My husband had talked with Jason before in response to an online request for quote. While Kia apparently still has not seen fit to build Forte 5 with manual transmission (contrary to what they show on their web site), Jason and Dan worked hard, yet very relaxed and low pressure to get us more familiar with a very nice Forte Sedan SX with manual 6. We liked the car and we liked how Jason and Dan went about the business. Jason even went so far to making a 15 mile trip with us to our home, pick up the trade-in car and the required paperwork to finalize the deal, so we could go home in a new car. This was actually fun. Everybody involved in the transaction was very professional, yet very caring and concerned to make us feel comfortable through the entire transaction. A class act! More

I say yes with reluctance,that I would recommend Classic Kia only because of the fact that I got a very good deal without a big hassle. Good interest rate with good payments on purchase deal. But if ther Kia only because of the fact that I got a very good deal without a big hassle. Good interest rate with good payments on purchase deal. But if there was a 'maybe' I would have chosen that one. The biggest downfall of my car buying experience in early Nov 2010 was the lack of follow through in the after sale by my salesman Kevin. Here's why. 1) I didn't notice right away that I only had about a 1/4 tank of gas in my new car, not until later a couple hours later. By that time the dealership was closed and maybe they don't do that any more. Still I had traded my car in with a nearly full tank of gas. I had left a cd in the car I traded in so I emailed Kevin about that and about the 1/4 tank of gas. He apologized and said that all customers get a full tank of gas and he would be happy to get a gas card out to me and would check on my cd. Well I did get my cd back but no gas card. 2) I wanted to get an ipod adapter for my KIA. I emailed Kevin after searching on the KIA site for some info, not finding what I needed. He said he they had them in stock there and would throw one in for me with the gas card I would be receiving. I'm still waiting and this was right after Thanksgiving. 3) My 30 day tags were about to expire but still I had no memorandum title. I ended up having to buy another temp tag after some hassle with the clerk at the BMV. I asked Kevin to look into this and have another copy sent as it was almost 40 days since I had bought the car. I could pursue a complaint after 40 days with the State of Ohio. I was able to get another temp tag. And guess what? I did get my title on day 40. 4) My fiance wanted to get me racing style jacket with the KIA logo for Christmas and called Kevin for some assistance. Kevin told him he'd get back to him with a number and my fiance had to call again after hearing nothing for a week or 2. And once again the ball was dropped. I got the story on Christmas day. If the customer is supposed to utilize their sales person for after sales issues how are we to do that if we are continually let down. It doesn't foster good relations for future sales and recommendations. I'm trying hard not to let this be a reflection on the dealership where it is the salesman who has dropped the ball in the "after sale." My advice to anyone relatively new in sales is don't neglect customer service but don't make promises you can't keep. Will I go back to Classic KIA for my next car? The verdict is out on that one right now. More

Generally, I and my wife were well treated,with courtesy & help. John went out of his way to be helpful and tried to be sure we were satisfied with the car we selected. We were not able to get our financing & help. John went out of his way to be helpful and tried to be sure we were satisfied with the car we selected. We were not able to get our financing for the thirty six month period we wanted but were finally satified with the forty eight month period. More

Had an overall good experience!! Dan was really great and went out of his way to make the new car purchase fairly seamless. He was over and above with customer service. I also found him up front and ho and went out of his way to make the new car purchase fairly seamless. He was over and above with customer service. I also found him up front and honest in the negotiation process. Peja was very nice also and knew the Kia product line thoroughly. Thought the phone personnel were very nice and directed the customer to the appropriate sales person promptly. Dealership was clean and user friendly. (would like more attention to the coffee/tea station... this area should be kept very clean and neat. Need to refresh the coffee or get a single cup brew machine). Was not totally satisfied with the availability of the vehicle I wanted to purchase. Could not locate the color I wanted and had to purchase another color. Should be more availability so the customer can get exactly what they want. Also, items such as floor mats and cargo mats were not readily available for purchase and in fact the cargo mat I currently have does not fit the cargo area of the vehicle. We are hoping a mat will come available to trade out. At this point I was told the mat is not available for my vehicle? I think Kia is coming along but need to work some of the bugs out. Most of the issues I had were not at all related to the dealership. Have talked with other friends that also were not able to purchase the exact vehicle they wanted. This could be a big deterrent to sales at Kia. I have purchased vehicles from Classic for 20 years and will likely continue to do so. I feel Jim Brown does a great job with his dealerships. I have worked in a customer service industry for 30 years and really appreciate attention to detail. I feel customers want to feel secure in the purchase of a vehicle....don't want a run around and also need to know that the customer service does not end at the finish of the sale but continues throughout the vehicle ownership. Debbie Plewacki p.s. I can't say enough good things about Dan. He is really a gem!!!! More

This is the second vehicle we have purchased from this dealership. Totally pleased with the overall experience. We drive in from out of town because of the amount of invetory they have and friendliness of dealership. Totally pleased with the overall experience. We drive in from out of town because of the amount of invetory they have and friendliness of salesmen. Understood our needs and wprked with us to find the right car in our price range. Will return for future purchases. More

Classic Kia is absolutely top notch!!! This is the third Kia we've purchased since August, 2010, and the second Kia from Classic. The staff is SO easy to work with, they have a quick response time, no need Kia we've purchased since August, 2010, and the second Kia from Classic. The staff is SO easy to work with, they have a quick response time, no needless waiting, and great follow through. They treat you as an individual and not a number when you walk through the door. Everyone we dealt with was friendly, and it seemed as though their goal was to make sure we left happy. It's kind of sad, though...now that we have three new cars we won't be car shopping for a while...we truly enjoyed working with Kevin and Mike!!! We have been recommending Classic Kia to our friends and co-workers. Thanks for making car buying SO easy! More

All services were excellent. Kevin was well informed about his product. I would recommend he dealership and Kevin for another car purchase. The GM of the dealership took time to make sure that al of ou about his product. I would recommend he dealership and Kevin for another car purchase. The GM of the dealership took time to make sure that al of ou needs were met and tht pricing met our requiements. More