Kia of Streetsboro

Service done on my car was excellent. I recently had some routine maintenance done to my Soul and was surprised by the friendliness and speed to which my car was finished. Tina helped me o I recently had some routine maintenance done to my Soul and was surprised by the friendliness and speed to which my car was finished. Tina helped me out and explained what was done to my car. I forget the name of the gentlemen that greeted me when I pulled my car in but he was also very friendly and helpful. More

Use extreme caution! Read everything,do not trust their word Yesterday I submitted my credit application online and requested availability of a SPECIFIC car I had come across online. Lauren promptly sent me a te Yesterday I submitted my credit application online and requested availability of a SPECIFIC car I had come across online. Lauren promptly sent me a text stating my application looked great and the car was there and available. I set up a 10am appointment for today and Lauren messaged me the address, the Medina address. So after a 40min drive and arriving at the Medina showroom I was immediately asked if I was interested in any other vehicles. When I told him no, he disappeared and came back to tell me it was at another one of their lots. He then proceeded to tell me that we needed to write up the paperwork and then the car would be brought down and if I liked it, I could just sign and go...Uh nope. So I called the Streetsboro store where the car was located and spoke to Tammy/Tamara? who informed me the car was definitely there and to ask for her when we got there. After another 40 minute drive, I was greeted by Nick. When I mentioned I was to ask for Tammy, he told me she was just the internet representative. (I'm pretty sure that was a lie) My husband looked over the car, we took it for a test drive, and decided we were interested in purchasing it. I felt like the car was reasonably priced and asked Nick to come down $329, yes only $329- to round down to the nearest grand. He spoke to his manager and we agreed on the price and proceeded to have paperwork written up. After coming back out with the paperwork for me to sign, he decided to go back to full asking price, and says "are you really going to let $329 come between you and the car?" Originally, no I wouldn't have, but because he tried to intimidate and corner me into a deal we didn't agree on, he let $329 come between him and a sale. It was unbelievable. More

Cowards Most incompetent dealership I have ever had to deal with. Long story short they sold me a car with numerous problems one being a broken starter and tw Most incompetent dealership I have ever had to deal with. Long story short they sold me a car with numerous problems one being a broken starter and two being a busted engine now they refuse to take ownership or even attempt to return telephone calls not just from me but another KIA dealer trying to resolve the issue or their own KIA consumer affairs team. So now I am forced to take legal action which I have tried to hold off on but this dealership has left me with no other options, which is seriously ashame. More

BE VERY CAREFUL ---- LOOK OVER EVERYTHING BEFORE YOU SIGN All I can say is if you are buying a car at Kia of Streetsboro be sure to really look over the sales agreement and the loan papers very carefully befo All I can say is if you are buying a car at Kia of Streetsboro be sure to really look over the sales agreement and the loan papers very carefully before you sign. Tactics used were very leagally questionable. We had many issues that are too extensive to go into here. Those issues took months, many emails and phone calls to Kia headquarters in California only to have a partial resolution. They have lost our business. They made a happy experience buying a new car a nightmare. More

Trade in not paid off in time I bought a new Optima in June and traded in my old Kia. They did not pay off my trade in on time and left me with bad credit. I talked to them many ti I bought a new Optima in June and traded in my old Kia. They did not pay off my trade in on time and left me with bad credit. I talked to them many times and they kept saying it was paid. Had to fight to get it done myself. Now I am trying to get them to fix this on my credit report and keep getting the run around. Terrible...... More

Not customer service oriented My brother-in-law passed away suddenly in May 2016 and had a lease on a Soul. Our lawyer suggested we return the car to the dealer where it was purch My brother-in-law passed away suddenly in May 2016 and had a lease on a Soul. Our lawyer suggested we return the car to the dealer where it was purchased. The dealer did no want any part of a return, offered no help other than call Kia lease. Absolutely no support from the people we talked to at the dealer. They actually walked away from us. Had the paper work on the lease and called Kia lease. Dealer didn't even offer us to use one of their phones. Spoke with Kia lease person who advised they needed death certificate, probate file number, etc. So we handed the situation to our lawyer. Our lawyer has been in contact a few times with Kia lease since August. The Soul is at my brother -in-law's condo, which we are trying to sell and management is theatening to have police tow the car since the tags have expired. On the latest call by our lawyer, he was advised we return the car to the, guess what, the dealer! He advised we tried that route at the start. So I would never recommend this dealer or to lease a vehicle. More

trade in not paid off in timely manner The car salesman was great and I left the dealer and told family members that I would highly recommend this dealer. I have now had the car for 45 day The car salesman was great and I left the dealer and told family members that I would highly recommend this dealer. I have now had the car for 45 days and they still haven't paid off the car that I traded in. I am getting harassing calls from GM at home and work. I have called this dealer several times and hear the same thing over and over. We will have a check overnighted and this will all be taken care of. I will never return to this dealer and I do not recommend it to anyone. They need to get their finance department straightened out and stop giving me the run around. More

Bait ans Switch I was at the end of my lease. so I stopped-in at other dealers to see about a new car lease.They gave me prices that I liked but I went to Kia of St I was at the end of my lease. so I stopped-in at other dealers to see about a new car lease.They gave me prices that I liked but I went to Kia of Streetsboro because of positive experiences in the past. The salesman was untruthful of what he could lease me a car for that I claimed I could get.He stated that no other dealer could give me the prices that I claimed. I asked about the purchase price of my car telling him I had a purchase price of 10k from the lease company. He stated that he would have the car financed for 10k. He brought the paper and quickly turned the pages asking me to sign.sign I was in a rush and did not have time for several days before I could look at the contract. The salesman,(Mike Stewert) did not write down 10k but a total of 18k with the interest. Why would I pay Kia of Streetsboro 18k when I only owed 10k. This salesman and dealership are one to stay clear of. Of course, all interest is what is paid for first. I am out 8k because of dishonest people. More

communication I have phoned 3 times with questions about my new Sportage. No one has returned my calls. I am very frustrated & unhappy. I will not recommend this de I have phoned 3 times with questions about my new Sportage. No one has returned my calls. I am very frustrated & unhappy. I will not recommend this dealership to others.in More

Service Center Technicians are extremely careless Service Center technicians at the facility are careless and poorly supervised by competent staff. The Service Center managers, both the Service Cente Service Center technicians at the facility are careless and poorly supervised by competent staff. The Service Center managers, both the Service Center Manager Lindsay and the Service Center Advisor John are excellent to deal with and try to make up for the Service Techs lack of attention. First time bringing the car in for routine oil change, came home to find out that they only put in 3 quarts of oil in my Sorento, and the engine covers were missing. Came back to the dealership and both Lindsay and John had the techs do another Oil change and replaced my engine covers. Second time to the dealership, I needed a new Thermostat. The replaced the thermostat and then I got no heat in the vehicle. Drove back to dealership, tech explained may be air in the system. They tried again to fix, still no heat. Brought the car over the Mentor Kia, and their techs discovered that the thermostat was improperly installed. Both Linday and John took care of the bill from Mentor Kia. I don't have a problem with the Service Center managers, I do however cannot stress how poor their service techs do their job and may cause damage to your vehicle. More