Kia of Streetsboro

They damaged my wife's car and refuse to pay for repairs. My wife took her car there for an oil change and the garage door to the service center closed on it and damaged the roof. They were extremely rude to My wife took her car there for an oil change and the garage door to the service center closed on it and damaged the roof. They were extremely rude to her when it happened and have refused to pay for the damages. Do NOT take your vehicles there for service (or any reason). More

Don’t want to make good on warrenty items Took a Kia Rio I purchased in 2016 there a few months ago due to knocking noise they didn’t cover anything on it that was wrong, but insisted I ran so Took a Kia Rio I purchased in 2016 there a few months ago due to knocking noise they didn’t cover anything on it that was wrong, but insisted I ran something over and had thousands in damage. ?? That did not happen. Driving down the road and strut falls off. Take it to them they say not under warranty because I hit a bump and broke it, they want to charge over $600$. Pull my car from there take down the road to Barker & Knubbs and it was because the strut was off, not broke, the screw came off and bent the bolt and it was pounding shock. They heated bolt to straighten and replaced nut. $50. Kia tried to rip me off and make $ on something that was under warranty. Will never purchase from them again! Their service Dept is incompetent. I guess they sell you an inexpensive car (11K) and make it up on service calls. More

Brake replacement /oil change I was very impressed with the friendliness and knowledge of the service department and the time it took to complete. On the flip side, the labor charg I was very impressed with the friendliness and knowledge of the service department and the time it took to complete. On the flip side, the labor charges seemed rather outrageous -$280 each for front and back. I searched average pricing with $145 being in the middle and $300 for the high cost. This is AFTER I was given a 10% discount which I did appreciate . Don't get me wrong, I was very pleased with the services provided, just think their pricing is unreasonable More

Worst car buying experience ever!! We purchased a new Kia from Kia of Streetsboro and we regret ever stepping into that dealership. It all started with our salesman who lacked people sk We purchased a new Kia from Kia of Streetsboro and we regret ever stepping into that dealership. It all started with our salesman who lacked people skills. It was so bad that we almost walked out 3 times but they did give us the price we wanted and they are the closest Kia dealership to us at only 8 miles away. I told my wife once the car is purchased we won't have to deal with anyone inside the dealership anymore just the service dept. so we agreed not to leave. When we took delivery of the car it only looked like they threw water on it and didn't even bother to dry it. The door jams and around the inside of the hatchback had quite a bit of dirt there, the dashboard was dusty and the carpet needed vacuumed. They weren't even going to include the carpeted floor mats but they heard us talking about it and we did get the mats. We left there hoping that was the last we would have to deal with anyone from the showroom because it was so painful working with the salesman. Boy were we wrong! Several days later my wife received an email with a survey to fill out about our experience at Bill Doraty Kia of Streetsboro. Because of the old adage, if you don't have anything nice to say, don't say anything at all, she deleted the emailed survey. She received another email a couple days later and deleted that, and then a 3rd email which she finally filled out. My wife filled out the survey honestly, accurately and fair describing our experience with the salesman and the condition of the car when we picked it up. Nothing bad was said, nothing derogatory was said, just our experience at the dealership. A couple days later she received a call at home and was asked if she was who she was, she was also asked if she filled out the survey and when she said yes the man on the phone asked her, "Who the @#%! do you think you are leaving a survey like that"? He then proceeded to ream her out over the phone for 3 minutes. She asked who he was and he told her his name and said he was one of sales managers at Kia. Words were exchanged and he told her that they didn't need to sell us a car and then over the course of his ill tempered beratement he specifically told her not to ever bring her car back to their dealerships for service which we see as an implied threat. He also made it clear to my wife that he knows where she works and what she does for a living. My wife immediately called Kia Corp. of USA to make a complaint about the phone call. Kia listened to everything and told her they thought it was serious enough and "creepy" enough to escalate the complaint for a faster response. I phoned Bill Doraty Kia of Medina to find out who the owner of the dealerships is since they are sister stores and I was met with hesitation over the phone to my questions. The manager in Medina told me he would contact the Streetsboro dealership to find out what happened and call me back. Medina never called me back but Streetsboro did. I explained to one of the other managers how, (lets just call him" T"), "T" verbally assaulted my wife over the phone and all I kept getting back from his boss were excuses on why "T" was so irate. After a lengthy conversation with "T"'s boss explaining to him why I wanted to know who the owner is and that Kia Corp had escalated this complaint he still did not tell me who the owner was and said he would only do what Kia Corp recommends. Over the next couple days the president of Bill Doraty Kia left a voicemail for my wife to call. When they were finally able to talk on the phone she told the president about what happened and he said he would like to meet with us and we met him at the Medina location Medina to discuss the matter. He immediately apologized for "T"s actions and said it was very unprofessional and uncalled for. He also said he reviewed the survey and found absolutely nothing wrong with her comments. We explained our concerns about "T" and what we perceived as an implied threat and how we would not and could not go back to Streetsboro to take her brand new car for service. The president said he spoke with" T "and "T" did not deny anything in our complaint and that he just thinks "T" just needs to be retrained. So that means we have to drive 27 miles for service instead of the 8 miles to Streetsboro? One of the main reasons for purchasing the car from Streetsboro was because of the close proximity to where we live. My parents have purchased 2 Kia Sorrentos from Bill Doraty Kia of Medina in about the last 6 years and have had that dealership service their vehicles and now they are now concerned for their safety as well since we obviously share the same last name. They have said they will never go back there for service or to purchase a car again. I also know several other people that have purchased cars from Bill Doraty Kia and they were shocked and said they would never go back. While we were in our meeting with the president he informed us that our car was going to be detailed since it was filthy when we bought it, they would top of our gas tank (which they never did)and because my wifes new car was keyed at work the day after she was verbally assaulted over the phone, they had a paint guy buff out the scratch to the paint job. We do appreciate what the president offered us but that still doesn't change the fact that we are unable to take our new vehicle to Streetsboro for service In fact we will not even be going back to their Medina dealership either. Our next closest option is to drive 35 miles away to have our brand new Kia serviced because of a coward who called my wife and harassed her over the phone. "T" should not be around people especially when the business involves customer service. He needs to be in a back room somewhere washing dishes or licking stamps. We spent over $25K at their store, left an honest review on how our experience was and then "T"called my wife on the phone only to strengthen our negative experience at Bill Doraty Kia. My wife is now constantly looking over her shoulder because of the irate phone call she received and I too am concerned for our safety. There's a reason they only have a 2.2 star rating. More More

Absolutely nightmare experience with service department. Practice of deception and lies by service writers sponsored and covered by service manager. Stay away from KIA and specially from Kia of Streetsb Practice of deception and lies by service writers sponsored and covered by service manager. Stay away from KIA and specially from Kia of Streetsboro! This dealership will charge you to repair a vehicle under manufacture bumper to bumper warranty! Most unpleasant experience of my life. Take your business elsewhere, away from “budget” manufacture! Currently filing complains with BBB and Attorney General Office. More