Kia of Streetsboro

Car is good but buying experience stressful I want to give 1 star but the sales person was at least knowledgeable about the car and explained to us about the warranty. and I said "Yes" if I woul I want to give 1 star but the sales person was at least knowledgeable about the car and explained to us about the warranty. and I said "Yes" if I would recommend the dealership only if you are buying a lower price car brand. My husband, my son and myself have all owned Kias of different models and years. We like all of them. I like the one I just purchased yesterday, Oct. 28, 2018 - Kia Rio S 2018. The reason I gave 2 stars was because I felt pressured into buying it after test driving it the day before the purchase. The salesman was helpful and accommodating at first, but when I said I want to test drive other cars, I felt being "pushed" to buy it right there. It was a Saturday afternoon and we did not bring any money or our checkbook with us since our intent that day was to look at cars. Plus, banks were already closed if we want to put down our deposit. I wish salespeople would "put their feet into buyer's shoes." Not all people who are shopping for cars have lots of money to just say "I want that car, I'm buying it, here's the money." Most of us regular working people buy car out of necessity so, buying a car and making payments is a lot to think about. I already had a stressful week since my old car hit a deer, then a few days later, it died on me. I wanted my husband and I to go home and think about budgeting the payments. When I said "I want to have options and I don't want to be pressured" into buying it that day (Saturday, Oct. 27), the salesman got more insistent and started saying negative things about another car brand. I understand he wants to make the sale - that's his job. But it would have been a better car buying experience if he had the understanding and empathy. In my personal opinion, I think salespeople should be trained to be more "empathetic" rather than "aggressive." Or more understanding of the situation. We wanted to go back today, Oct. 29 (Monday) so we could go to the bank to get the money intended for the down payment. But because of the pressure put on us, we made the appointment to go back Sunday, the 28th after I was done with my workshop. We let the salesperson know we will be there between 3:30 - 4pm. On our way there, he called if we were coming. We were just a minute away. We decided to use our credit card for down payment. Unfortunately, the maximum amount the dealership would accept was $3,000.00 and we did not know that. Yesterday's experience was more stressful than the day I hit the deer. So even though I like my car, the buying experience was a lot of stress. More

Recall Service Service visit to address a potential safety issue concerning the Driver Seatbelt Function (factory recall). In addition we had an issue with a slow ai Service visit to address a potential safety issue concerning the Driver Seatbelt Function (factory recall). In addition we had an issue with a slow air leak in left rear tire (very small pucture that might have been overlooked at the last service visit) . Our Service Advisor (Kendra) was on top of both issues and got it done in a most friendly, timely and supportive way, free of any charge. Great job, Kendra! More

Kia recall service - anti knock programming Appreciated being able to get in the same day after calling in the morning. Very nice, plus car was washed too! Thanks Bill! Nice coffee bar in the Appreciated being able to get in the same day after calling in the morning. Very nice, plus car was washed too! Thanks Bill! Nice coffee bar in the waiting area also. More

Service manager very rude Service manager acted like I was inconveniencing him by showing up for second recall visit on same component. I made it clear I didn’t appreciate th Service manager acted like I was inconveniencing him by showing up for second recall visit on same component. I made it clear I didn’t appreciate the attitude and he told me to leave and threatened to call the police. Never treated so rudely as a customer. More

Professional, friendly service Appreciated my service visit from arrival until departure. Professional, courteous, and extremely friendly. Please thank the young girl who made my ex Appreciated my service visit from arrival until departure. Professional, courteous, and extremely friendly. Please thank the young girl who made my experience a great one More

Love my Kia Soal I love the staff at Kia Soal in Streetsboro! Friendly, took time to explain the process and went over the features of the car with me. I was in and I love the staff at Kia Soal in Streetsboro! Friendly, took time to explain the process and went over the features of the car with me. I was in and out in no time! More

Frusatrating We had less than 14,000 miles on our Kia Soul and had to have rotors and pads replaced. We ended up paying 500$. This will be there last time we deal We had less than 14,000 miles on our Kia Soul and had to have rotors and pads replaced. We ended up paying 500$. This will be there last time we deal with Kia Streetsboro. More

Consistently good experiences I have been taking our 2012 Kia Sedona to this dealership for 4 years now and have had consistently good experiences. They have always been polite an I have been taking our 2012 Kia Sedona to this dealership for 4 years now and have had consistently good experiences. They have always been polite and professional. They give me all my options and don't pressure me to buy additional services. The waiting area is especially clean and well stocked with food and drinks. My wait times have been as expected, but they always offer me a ride home even though I don't live in Streetsboro. This is our second Kia van and we will probably continue to buy this brand as we've been happy with the overall vehicle and have not had to have any unforeseen maintenance. If we are still living in the area when we need a new vehicle, we'll almost certainly buy it from this dealership, because of the amazing customer service we've enjoyed. More

Service I currently have two Kia’s and always receive excellent top notch customer care from the service department. Recently I was getting an oil change an I currently have two Kia’s and always receive excellent top notch customer care from the service department. Recently I was getting an oil change and wanted to go shopping so the service department dropped me off and picked me up at Walmart. Who does that ? Kia of STREETSBORO !!! Sincerely Mike More

Bought Second Kia from Dealership - Luv it!!! We bought our first Kia Forte from this Dealership 6 yrs. ago (when it was Classic Kia), and had a great experience - told tons of people about them a We bought our first Kia Forte from this Dealership 6 yrs. ago (when it was Classic Kia), and had a great experience - told tons of people about them and their service!!!! Then a new owner bought it and for awhile, they weren't as "customer focused" as before...…..so we went to other places...……. Well, there's a new owner in town for them at Kia - and they are back to the great service again!!! Went in, and after rebates & my military discount - we got a brand new Forte for about the same price we got the first one 6yrs. ago!!! It was a seamless production, no high pressure, and everyone was super friendly - our kind of place :-) They will be getting more referrals from us again!!! More