Kia of South Austin
Austin, TX
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Wow Luna got me in for the recalls inspection and complete once over with my car. Shes fantastic!! She is so personable and competent, I love that I got her. Lucky me with the whole crew!! complete once over with my car. Shes fantastic!! She is so personable and competent, I love that I got her. Lucky me with the whole crew!! More
Do not go here for service. I purchased a 2016 Sorrento in Jan. 2017. Never had a problem with it but never took it in for service. Well in March 2022 I purchased my 2nd one. Af I purchased a 2016 Sorrento in Jan. 2017. Never had a problem with it but never took it in for service. Well in March 2022 I purchased my 2nd one. After having it for 9 months it overheated & shut down on freeway. Had it towed to Kia Southwest. They said the radiator had something hit it & put a hole on it & it was not covered under my warranty. I called insurance & they looked at it & sent an estimate. Kia refused to honor it. I cost me around $1700. To get it fixed. It was there for a month. This past Dec 9th I took it in as the auto stop/stop would not go off. It kept pulling my speed down & I couldn’t drive over 40 mph. They had no idea what was wrong with it. They replaced an injector , all 4 spark plugs (did not authorize & was charged $200), 2 high pressure fuel pumps, oil change with air cleaner (tried to tell me it was 2 quarts over filled but knew it wasn’t as it was checked day before I took it in by a mechanic) said needed front end alignment (which I authorized but it is pulling so bad now) but had to pay for that. Final thing was a new electrical harness My car was there for exactly 3 months with only 3 phone calls from them. I made over 40 calls to them, went in 3 times. No one would return my calls. I even contacted corporate but felt like they could careless & not anymore helpful than dealership. I finally picked up my vehicle today. 1st they tried to charge me $650. Ended up paying over $415.00. When I got in my car to leave my windshield was broken. They acted like I did it but it was not broken 3 months ago when I took it in. I would not recommend this dealership to ANYONE. They don’t give you a loner vehicle. I had to drive a big pickup. I had knee replacement in August (which is now messed up). I had to pull myself up in it & slide down very slowly I am getting rid oft this car ASAP. I am so upset as I loved my Sorrento’s but can’t go through this again & I feel like this is not the end of problems. I would have given them zero stars if I could have More
I received excellent service when I brought my 2013 Kia Soul in for diagnostics (new catalytic converter). No complaints from me! Hats off to Sal and the team! Soul in for diagnostics (new catalytic converter). No complaints from me! Hats off to Sal and the team! More
Ok experience overall. They got me in the same day after I realized the app isn’t accurate and shows future mileage milestones as having the maintenance completed. Car does They got me in the same day after I realized the app isn’t accurate and shows future mileage milestones as having the maintenance completed. Car doesn’t even have as many miles on it, so this is impossible. The last two times I’ve gone for maintenance, I’ve had to remind them that we’ve already paid for the maintenance plan. You’d think the devices automatically show them this information but the iPad didn’t show it. We had to return to their office so they can check and confirm this, but what if I wasn’t aware of my coverage and had paid the charges? More
We appreciated the great service we received from Camilo when we bought our Sorento. There was no pressure, no hidden agenda - only great, honest service. Camilo did his best to show us the SUV and answer a when we bought our Sorento. There was no pressure, no hidden agenda - only great, honest service. Camilo did his best to show us the SUV and answer all of our questions. We definitely recommend Camilo to anyone needing to buy a vehicle. Joe in Finance also did a great job on the loan application, warranty and other paperwork. More