Kia of South Austin

Got in and out to get my car serviced so fast! The young lady who helped me in the service department was super helpful, polite, and thoughtful. Great experience! The young lady who helped me in the service department was super helpful, polite, and thoughtful. Great experience! More

Great experience. Bought my Kia Rio here and I've had serviced twice here. Great ppl! Wonderful waiting room Bought my Kia Rio here and I've had serviced twice here. Great ppl! Wonderful waiting room More

Great service. Transparent deals. Quick and reasonable prices. Very client friendly. Luna was exceptional. Great. Transparent deals. Quick and reasonable prices. Very client friendly. Luna was exceptional. Great. More

Wow Luna got me in for the recalls inspection and complete once over with my car. Shes fantastic!! She is so personable and competent, I love that I got her. Lucky me with the whole crew!! complete once over with my car. Shes fantastic!! She is so personable and competent, I love that I got her. Lucky me with the whole crew!! More

Dealership had car for two weeks called said car fixed not true. Paid 826.02. I will take car back and dispute payment. not true. Paid 826.02. I will take car back and dispute payment. More

Great service! Purchased my car here and take it in regularly for oil changes and check ups. Purchased my car here and take it in regularly for oil changes and check ups. More

It is a amazing place for servicing your car I am do pleased with the work and experience that I had at Kia of South Austin pleased with the work and experience that I had at Kia of South Austin More

Do not go here for service. I purchased a 2016 Sorrento in Jan. 2017. Never had a problem with it but never took it in for service. Well in March 2022 I purchased my 2nd one. Af I purchased a 2016 Sorrento in Jan. 2017. Never had a problem with it but never took it in for service. Well in March 2022 I purchased my 2nd one. After having it for 9 months it overheated & shut down on freeway. Had it towed to Kia Southwest. They said the radiator had something hit it & put a hole on it & it was not covered under my warranty. I called insurance & they looked at it & sent an estimate. Kia refused to honor it. I cost me around $1700. To get it fixed. It was there for a month. This past Dec 9th I took it in as the auto stop/stop would not go off. It kept pulling my speed down & I couldn’t drive over 40 mph. They had no idea what was wrong with it. They replaced an injector , all 4 spark plugs (did not authorize & was charged $200), 2 high pressure fuel pumps, oil change with air cleaner (tried to tell me it was 2 quarts over filled but knew it wasn’t as it was checked day before I took it in by a mechanic) said needed front end alignment (which I authorized but it is pulling so bad now) but had to pay for that. Final thing was a new electrical harness My car was there for exactly 3 months with only 3 phone calls from them. I made over 40 calls to them, went in 3 times. No one would return my calls. I even contacted corporate but felt like they could careless & not anymore helpful than dealership. I finally picked up my vehicle today. 1st they tried to charge me $650. Ended up paying over $415.00. When I got in my car to leave my windshield was broken. They acted like I did it but it was not broken 3 months ago when I took it in. I would not recommend this dealership to ANYONE. They don’t give you a loner vehicle. I had to drive a big pickup. I had knee replacement in August (which is now messed up). I had to pull myself up in it & slide down very slowly I am getting rid oft this car ASAP. I am so upset as I loved my Sorrento’s but can’t go through this again & I feel like this is not the end of problems. I would have given them zero stars if I could have More

I received excellent service when I brought my 2013 Kia Soul in for diagnostics (new catalytic converter). No complaints from me! Hats off to Sal and the team! Soul in for diagnostics (new catalytic converter). No complaints from me! Hats off to Sal and the team! More

Ok experience overall. They got me in the same day after I realized the app isn’t accurate and shows future mileage milestones as having the maintenance completed. Car does They got me in the same day after I realized the app isn’t accurate and shows future mileage milestones as having the maintenance completed. Car doesn’t even have as many miles on it, so this is impossible. The last two times I’ve gone for maintenance, I’ve had to remind them that we’ve already paid for the maintenance plan. You’d think the devices automatically show them this information but the iPad didn’t show it. We had to return to their office so they can check and confirm this, but what if I wasn’t aware of my coverage and had paid the charges? More