Back

Kia of South Austin

Austin, TX

4.0
528 Reviews

5306 S Interstate 35 Frontage Rd

Austin, TX

78745

Directions

By Type

Showing 528 reviews

April 01, 2024

Great service. Transparent deals. Quick and reasonable prices. Very client friendly. Luna was exceptional. Great. More

by patrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luna
Apr 03, 2024 -

Kia of South Austin responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 30, 2024

Wow Luna got me in for the recalls inspection and complete once over with my car. Shes fantastic!! She is so personable and competent, I love that I got her. Lucky me with the whole crew!! More

by Telluride Fan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luna
Apr 04, 2024 -

Kia of South Austin responded

That's wonderful to hear about your positive experience with Luna! We're delighted that she provided such excellent service and made your visit enjoyable. We'll be sure to share your feedback with Luna and the rest of our team.

March 29, 2024

Dealership had car for two weeks called said car fixed not true. Paid 826.02. I will take car back and dispute payment. More

by yolandaflores4335
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Talley, Kalani Asido
Apr 03, 2024 -

Kia of South Austin responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 03, 2024 -

yolandaflores4335 responded

I took my car back few days later and Joseph Talley took my concern very seriously. He was very kind and did not rush me through the process. He told me he would follow up on any changes necessary. I picked up my car two days later 4-3-24 and Joseph Talley told me that all concerns were resolved. I expect to have no more problems. I wish to express my gratitude to Mr Joseph Talley for a great job. Also would like Kia management to acknowledge Mr Joseph Talley for the good work. Thank you.

May 02, 2024 -

Kia of South Austin responded

Thank you for speaking with Joseph and allowing him to address your concerns. We truly appreciate your business and if there is ever anything I can assist you with, please feel free to contact me. Kalani Asido General Manager kasido@Kiaofsouthaustin.com

March 26, 2024

Great service! Purchased my car here and take it in regularly for oil changes and check ups. More

by bensaxe356
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salvador
Mar 29, 2024 -

Kia of South Austin responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 09, 2024

Do not go here for service. I purchased a 2016 Sorrento in Jan. 2017. Never had a problem with it but never took it in for service. Well in March 2022 I purchased my 2nd one. Af More

by Optician0407
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Too many to namme, Jose Fernandez, Jonathan Sanchez, Enrique Rios, Kalani Asido, Derek Jackson, Shayna Sidilau
Mar 12, 2024 -

Kia of South Austin responded

Thank you for your feedback about this negative experience you had with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Kalani Asido, General Manager kasido@Kiaofsouthaustin.com

March 09, 2024

It is a amazing place for servicing your car I am do pleased with the work and experience that I had at Kia of South Austin More

by Hillsplace75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Esteban Alanis, Kalani Asido
Mar 13, 2024 -

Kia of South Austin responded

We're thrilled to hear that you had an amazing experience at Kia of South Austin while servicing your car. Safe travels in your well-serviced vehicle!

March 07, 2024

I received excellent service when I brought my 2013 Kia Soul in for diagnostics (new catalytic converter). No complaints from me! Hats off to Sal and the team! More

by RJS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal
Mar 10, 2024 -

Kia of South Austin responded

We're thrilled to hear that you received excellent service for your 2013 Kia Soul diagnostics, including a new catalytic converter. Thank you for acknowledging Sal and the team. We appreciate your positive comments and look forward to serving you again!

February 29, 2024

Ok experience overall. They got me in the same day after I realized the app isn’t accurate and shows future mileage milestones as having the maintenance completed. Car does More

by KNo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kalani Asido, Derek Jackson
Mar 03, 2024 -

Kia of South Austin responded

Thank you for sharing your recent experience with us. I apologize for any inconvenience caused by the inaccuracies in our app and the oversight regarding your maintenance plan. Your feedback is valuable, and I would appreciate the opportunity to address your concerns and ensure a smoother process moving forward. Please feel free to contact me directly, and I will personally assist in resolving any outstanding issues. I am committed to earning your trust and providing the level of service you deserve. I look forward to speaking with you. Kalani Asido General Manager (512) 444-6635 kasido@Kiaofsouthaustin.com

February 28, 2024

Joseph was awesome! He explained everything and was very patient and respectful. Thank you Kia of South Austin. More

by cathy.dawkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
Mar 02, 2024 -

Kia of South Austin responded

It's fantastic to hear that Joseph provided you with awesome service at Kia of South Austin! Clear explanations, patience, and respect are key elements of excellent customer service, and we're glad to know that your experience reflected that. Thank you for choosing Kia of South Austin, and we appreciate your kind words! Safe and enjoyable driving!

February 27, 2024

We appreciated the great service we received from Camilo when we bought our Sorento. There was no pressure, no hidden agenda - only great, honest service. Camilo did his best to show us the SUV and answer a More

by Timothy D.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Camilo Fernandez, Joe Petras
Mar 02, 2024 -

Kia of South Austin responded

Thank you for sharing your positive experience with Camilo and Joe at Kia of South Austin! It's fantastic to hear that you appreciated the great, honest service and felt no pressure during the buying process. Recommendations like yours can be valuable for others looking for a positive dealership experience. Congratulations on your new Sorento, and enjoy the road ahead!

...
8
...