Kia of South Austin

It was a pretty quick process for us. I gave 4 star mainly because of my main contact lady Ashley was very responsive when I had questions thru the process. And she was just great. The mi I gave 4 star mainly because of my main contact lady Ashley was very responsive when I had questions thru the process. And she was just great. The minus one star was because the mechanic informed us in the diagnostic that the steering system was not good but when we got it home we looked because we had previously replaced it that all the wires to it were cut or ripped off. Fixed a big issue we were having with the vehicle once we wired it back and taped it. As well as when I got on the highway my wheel wall fell off. But im happy the repairs we did have them do and my car is doing ok as of now. More

Kia of South Austin gave me a terrible experience. I had a scheduled appointment for a simple tire rotation on my EV9. When I arrived, they told me it would take two hours. When I mentioned my appoint I had a scheduled appointment for a simple tire rotation on my EV9. When I arrived, they told me it would take two hours. When I mentioned my appointment, the staff rudely said appointments mean nothing and other people have them too. Do not waste your time here. More

Super communicative and quickly assessed a problem with my fuel pump. Everything was under warranty so just had to wait on a part. At pick up, the folks in the service area were super friendly and it seeme my fuel pump. Everything was under warranty so just had to wait on a part. At pick up, the folks in the service area were super friendly and it seemed like a good teamwork environment. I would use them again for any future maintenance! More

Had excellent service! Everything was handled with professionalism and efficiency. I will definitely be using this dealership for additional servicing needs. Everything was handled with professionalism and efficiency. I will definitely be using this dealership for additional servicing needs. More

Speaking only about the service department; Repair itself seems appropriate, more so disappointed with the lack of communication and clarity during the entirety of the process. Vehicle was dropped off after seems appropriate, more so disappointed with the lack of communication and clarity during the entirety of the process. Vehicle was dropped off after hours on a Tuesday, called Wednesday to make sure it was received. Was told it wasn’t checked in yet and a service advisor would contact me once it was, and to expect 3-5 days for it to be diagnosed. That was alarming but I get they may be understaffed or overwhelmed. Confusing though, as I had booked an appointment for the drop off, which would lead one to believe they had the ability to inspect the vehicle sooner than 3-5 days later. Anyway, no call or messages, so I call again Friday afternoon approx 3:30p. I’m assured the service manager will call be back before closing time at 6p. No call. Saturday afternoon I get a text alert that it’s been diagnosed and requesting approval for repairs. I call again and ask for a call back, and approve the main repair via the automated text system. No call back still. Monday afternoon I finally receive the first call from a service advisor since the vehicle was dropped off- 6 days. It took 6 days and 4-5 phone calls/requests for a return call before someone finally contacted me. It’s not the worst experience at a dealership, but enough that I will try a different one for maintenance and service issues before I go back to Group 1. More

Set up a appointment 4 days before dropping off vehicle for oil and eng diagnostic ck. So when dropped off car 2 days past and got info for other services needed. So I picked one more service. And they sai for oil and eng diagnostic ck. So when dropped off car 2 days past and got info for other services needed. So I picked one more service. And they said that a service or someone at the desk will contact me. No did after I called for 2 days and was told the someone will call you back shortly never happened so now one week since dropped off I called one person said no car was not ready, then put me on hold and said oh yes it is so went today to dealership payed and they mentioned that I declined other services and I said yes because I didn't want my car in shop for another week just for a transmission flush and brake fluid flush. It was about the price it was the customer treatment and no feedback. More

Our car was towed in Tuesday because all lights on the dashboard were on and it would not drive. On Wednesday we were told it would be 3 to 4 days and that it would be covered by warranty. I asked them to dashboard were on and it would not drive. On Wednesday we were told it would be 3 to 4 days and that it would be covered by warranty. I asked them to double check because the issue with my car 2 months ago was not covered and they said they would double check the system. They confirmed that it would be covered under warranty. On Thursday I got notification that my car had been unlocked, so I called again for an update. The person said that the car was currently in progress and the technician on my car would call me with an update. I did not receive a call so I called the Service Center again on Saturday. The gentleman today said that my had NOT been checked yet and that based on the queue it wouldn't even be looked at until Tuesday, a week after it was towed in. When we asked why we were told that progress had started he said he didn't know but that there be no update until probably Tuesday. We did express the hardship that this causing our family and that the changing timeline is causing hardships for us. There seems to be no recourse for the disorganization and what seems like outright dishonesty. We were told a manger would call, but we received an email from the assistant manager the next day. Moving forward I kept all communication in writing due to the earlier issues. On top of the time frame, it took almost a month to get my vehicle back, there were surprise fees that were not communicated to me until the pick up of the car totaling over $500. When I expressed my confusion I was told either pay $500 or don’t get my car back. This was on top of a $3000 radiator issue that was not covered under warranty. In a little under 2 months there was over $9,000 in needed repairs. The customer service was by far the worst I have ever experienced and will never purchase another Kia. If I had been told of the additional amount up front I would have had my car towed to somewhere else that was quicker and cost less money. In contrast I’ve had my 2015 Honda Pilot for 11 years and had minimal repairs that my husband could fix. Before that I had a used a used Hyundai Elantra for over 7 years with no need to go to the mechanic. My 2023 Kia Sorrento has needed more work than any vehicle I have ever owned, it’s neither safe nor reliable. More

Their service department program is very unorganized. When you drop your car off, it could be at least four days before they even take a look at your car. I will not use their service department again. When you drop your car off, it could be at least four days before they even take a look at your car. I will not use their service department again. More

They were very professional and knowledgeable I felt like family they were very courteous and kind family they were very courteous and kind More