Kia of South Austin

I had one of the worst dealership service experiences I've ever encountered at Kia South. I brought my vehicle in for a diagnosis and was quoted over $8,000 in repairs. Before agreeing to such a major e I've ever encountered at Kia South. I brought my vehicle in for a diagnosis and was quoted over $8,000 in repairs. Before agreeing to such a major expense, I asked for more detailed information about the diagnosis and the testing that had been performed. The service department was unable to provide clear technical details, and when I spoke directly with the dealership's service department director, Cody Kemmerling, he admitted he did not know the technical specifics behind the diagnosis. I was also told that certain diagnostic tests commonly associated with the issue were not performed because they were considered unnecessary. Wanting a second opinion before spending thousands of dollars, I consulted Kia North and Firestone as well. After reviewing the symptoms and the diagnosis provided by Kia South, both locations disagreed with the conclusion. Firestone specifically stated that the data Kia South presented as evidence for the repair was actually consistent with normal vehicle operation. Given the lack of any further test data. The service experience became even more frustrating when I returned to pick up my vehicle after declining the repairs. The dealership could not locate my keys, and I ended up waiting more than 30 minutes because the employee who had my keys had left for HEB with my keys still in his pocket. Once the keys were finally returned, no apology was offered for the delay or inconvenience. And to make matters worse, the director of service Cody Kemmerling personally brought my vehicle around but did not acknowledge the situation, apologize for the lost keys, or speak to me at all. He simply parked my car, got into his truck, and left. Between the questionable diagnosis, the lack of supporting information, the lost keys, and the overall lack of professionalism from start to finish, I left with very little confidence in this dealership's service department. I would strongly recommend getting a second opinion before authorizing any major repairs here. More

Amazing service, Zane May , my service advisor was very knowledgeable. I will keep bringing my vehicle for my regular maintenance services. Thank you very much. knowledgeable. I will keep bringing my vehicle for my regular maintenance services. Thank you very much. More

Sal was great! He was very helpful and I could tell he had a lot of experience. Fast service. He was very helpful and I could tell he had a lot of experience. Fast service. More

Steve was great, very helpful with getting my car ready fast. Also very nice to get me a ride to and from the service center fast. Also very nice to get me a ride to and from the service center More

The staff were great. Ashley was kind and answered my questions. The prices are predatory; geared toward uninformed customers who trust their dealerships by default. Ashley was kind and answered my questions. The prices are predatory; geared toward uninformed customers who trust their dealerships by default. More

Steve was very helpful, everyone is very pleasant. Service is great,the are very knowledgeable about my vehicle Service is great,the are very knowledgeable about my vehicle More

Mentioned that the warning message was not reset on the previous visit. They kept my car for 7 days, $1500 later, and the warning message IS STILL POPPING UP! Always something with their Service Department previous visit. They kept my car for 7 days, $1500 later, and the warning message IS STILL POPPING UP! Always something with their Service Department. More

I had a wonderful interaction with my agent. He was thoughtful and helpful. I would recommend them highly! He was thoughtful and helpful. I would recommend them highly! More

The service dept is friendly, attentive, well organized, and thorough. The prices are fair. Service time is always less than estimated. and thorough. The prices are fair. Service time is always less than estimated. More