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Kia of South Austin

Austin, TX

Overview
Reviews
Vehicles
4.0
530 Reviews
Call Dealership (512) 444-6635

5306 S Interstate 35 Frontage Rd

Austin, TX

78745

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Showing 530 reviews

May 24, 2024

Timing and accuracy. Luna is a friendly trusted advisor. KIA South is my preferred choice. More

by I.Parra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luna Arias, Esteban Alanis
Report | Print
May 25, 2024 -

Kia of South Austin responded

We're delighted to learn about your positive experience and the friendly assistance provided by Luna! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 24, 2024

Manuel Simental and his service team are first class and have great attention to detail. JP in parts ordered some assessories, was very friendly and fast getting them in. Thank you all. RB More

by Tell Kia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manuel Simental, JP, Salvador Ortega, Anthony Sahdov, Luna, all super.
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May 28, 2024 -

Kia of South Austin responded

Thank you for your kind words! We're delighted to hear that Manuel and our service team provided first-class service with great attention to detail. We're also glad that JP in parts was friendly and efficient in ordering accessories for you. Your satisfaction is our priority, and we appreciate your feedback.

May 19, 2024

I was treated very nice. Very professional. Waiting was accommodated. Overall great experience. I will definitely return More

by Mccrabbjay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Castille, Jose Fernandez, Enrique Rios, Arik Bachsian, Esteban Alanis, Kris Chakravorty, Jay Anderson, Kalani Asido, Derek Jackson, Shayna Sidilau
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May 22, 2024 -

Kia of South Austin responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

May 17, 2024

Great service. We’ll be coming back in the future. Car was clean when we got it back. More

by RJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Sahdov
Report | Print
May 17, 2024 -

RJ responded

Thank you for such amazing service!

May 17, 2024 -

Kia of South Austin responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

May 14, 2024

Poor communications, it is clear they do not have the clients best interest in mind. When I went to pick up my car after failed service then I had to ask if 2 parts were under warranty, they were which t More

by Markelynch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny, sal
Report | Print
May 14, 2024 -

Kia of South Austin responded

Thank you for your feedback about this negative experience you had with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Kalani Asido, General Manager kasido@Kiaofsouthaustin.com

May 15, 2024 -

Kia of South Austin responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

April 22, 2024

I waited the exact amount of time that they estimated. Quick and effective. It was a bit more expensive then I was planning on spending More

by Shaynehelle21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Castille, Jose Fernandez, Shawn Hamze, Jonathan Sanchez, Chuy Lucio, Stephen Pratt, Arik Bachsian, Esteban Alanis, Kris Chakravorty, Jay Anderson
Report | Print
Apr 24, 2024 -

Kia of South Austin responded

It's great to hear that your service experience was quick and effective, with the estimated time being accurate. We apologize for any unexpected costs that may have exceeded your budget. Thank you for choosing us!

April 21, 2024

Luna good customer service ever good service tanks Nex time good mache May Day tanks More

by Maria alvizo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Apr 23, 2024 -

Kia of South Austin responded

It's fantastic to hear that you had a great experience and that Luna provided good assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 18, 2024

2 1/2 hours! Too long for oil change. I also had 2 recalls that shouldn’t have taken that much time to complete. More

by stanley.friedeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny
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Apr 20, 2024 -

Kia of South Austin responded

I apologize for the extended wait time you experienced during your recent visit for an oil change and two recalls. This is not the level of service we strive to provide, and I understand your frustration. I would appreciate the opportunity to address your concerns and work towards earning back your trust. Please feel free to contact me directly at (512) 444-6635 or email me at kasido@Kiaofsouthaustin.com. I look forward to speaking with you and resolving this matter. Kalani Asido General Manager

April 17, 2024

I had a bad experience up here at the dealership They forgot to change my oil. More

by keyorker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Johnathan Talle
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Apr 17, 2024 -

Kia of South Austin responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

Kia of South Austin responded

Thank you for your feedback about your oil not being changed because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Kalani Asido General Manager kasido@Kiaofsouthaustin.com

April 12, 2024

Good service, nice team, quick work, like the use of technology to provide updates. Thanks More

by pwmcdnl
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Castille, Enrique Rios, Arik Bachsian, Esteban Alanis, Kris Chakravorty, Jay Anderson, Kalani Asido, Derek Jackson, Shayna Sidilau
Report | Print
Apr 16, 2024 -

Kia of South Austin responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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