Kia of South Austin

I am submitting this review as a follow up to a review posted earlier here: Reviewer Information Username: dklaus Date Written: 4/20/2011 2:18:09 PM Go Live Date: 5/4/2011 2:30:09 PM In November posted earlier here: Reviewer Information Username: dklaus Date Written: 4/20/2011 2:18:09 PM Go Live Date: 5/4/2011 2:30:09 PM In November Taylor Brannen, Internet Marketing Coordinator, South Point Hyundai & KIA responded to me about that previous review above and reached out to me to give them another chance. I took Taylor up on this offer and did return. I am happy to say they exceeded my expectations and wanted to make it known that I am a satisfied customer now because of the attention put forth by the South Point Kia management team and staff to make sure my customer issues were resolved. I appreciated SP Kia reaching out to me after reading my review on my previous customer service experience at SP Kia. I can joyfully say my second experience was a 180 turnaround and cannot express more how delighted I was this time. It was a great customer experience overall and I want to send my gratitude to the Service Manager Jim Raney and his staff for an excellent job and service provided to me and my 2011 Kia Optima. Outstanding is how I would rate my satisfaction. I want to thank you again for the effort put forth on this issue to make it right is very commendable and it shows me that the management team DOES listen to their customers. It gives me the confidence now to come back and do business with SP Kia knowing that the current staff and management team is making sure customer service is a top priority as it should be. Job well done. Thanks again! More

We went into South Point Kia with an "idea" of what we were looking for in a car. After test driving the Optima we knew that is exactly what we wanted. Arik and the entire fi "idea" of what we were looking for in a car. After test driving the Optima we knew that is exactly what we wanted. Arik and the entire finacial staff were very helpful in getting us the deal we were looking for. Once the car was ours Arik helped us get aquainted with the car's features. Our overall experience at South Point Kia was GREAT!! I will be recommending this dealership to anyone I know who is interested in buying a car. :) More

Wow!!! I'd like to say that this was my greatest experience in a dealership since we came from Puerto Rico to Texas. I was kind of septic about visiting another dealership due to all the negative wa experience in a dealership since we came from Puerto Rico to Texas. I was kind of septic about visiting another dealership due to all the negative ways we have been treated in the past. My husband convinced me that we go to South Point Kia in Austin since we are living in San Antonio, he had spoken to a Spanish speaking rep named Eric and explained what he wanted. When we got there, Eric greeted us politely and directed us specifically to what we asked for respecting the fact we had a budget limit and worked with us giving us a satisfactory result. Enrique was the Sales Consultant who took us through the process, a very nice person who made us feel welcome. Ali Fawaz is the Finance Director a very professional person who helped us with payment options and worked around to meet our budget...I am definitely going to recommend South Point Kia to others. AWESOME!!! YOU GUYS ROCK!!! More

After visiting the Kia dealership in North Austin and being treated so badly, I visited South Point Kia at a friend's recommendation. The folks at SP Kia were incredibly friendly and wonderful to work wi being treated so badly, I visited South Point Kia at a friend's recommendation. The folks at SP Kia were incredibly friendly and wonderful to work with. My salesman, Arik, was so polite and helpful. I would recommend not only the dealership, but also Arik to anyone in the market for a vehicle. More

I had been to three other dealerships, two of which said they couldn't even help me... The third, Dodge Auto Outlet in San Marcos Tx, was a complete NIGHTMARE... Finally, I drove up to Austin to South Point they couldn't even help me... The third, Dodge Auto Outlet in San Marcos Tx, was a complete NIGHTMARE... Finally, I drove up to Austin to South Point Kia. The sales people were very polite and professional, they even fed me breakfast. They showed me the exact car I wanted to see at the price I could afford. I drove out of there in a 2012 Kia Forte for a lower price than the USED car I had been financing and traded in. I was very pleased with the whole experiance. More

We bought a new Kia Optima from South Point Kia. Esteban Alanis was the sales representative. We had visited other dealerships around Texas including other Kia dealerships. We were very impressed that Esteb Alanis was the sales representative. We had visited other dealerships around Texas including other Kia dealerships. We were very impressed that Esteban first of all was more knowledgeable about the car than the other sales reps at the other dealerships we visited. Also that he showed interest in gaining our business without "hounding" us with 5 calls a week! Esteban's professional and passion about Kia vehicles was the reason we made our purchase from South Point Kia. More

My husband and I had a Kia Sorento we bought used in 2006 from this dealer and loved the service we were given. We looked at other cars and dealers but came back to South Point again. The service we had wa from this dealer and loved the service we were given. We looked at other cars and dealers but came back to South Point again. The service we had was wonderful within 24 hours we had our brand new car with all we wanted. As many times as I changed my mind Enrique was so kind to me. More

5 years ago I bought a Kia Spectra from Shawn Hamze. He listened to what I wanted, got me a car at a fair price and I drove away feeling I had been treated fairly and professionally. I never had a problem listened to what I wanted, got me a car at a fair price and I drove away feeling I had been treated fairly and professionally. I never had a problem with the car and it was up to 106,000. My son's 10 year old car finally died beyond repair last week. He had been driving it since high school and had not had the experience of buying a car himself so we went to the dealership and asked for Shawn Hamze. He welcomed me back like an old family friend and made my son feel at ease going through the process of buying a car for the first time. My son gave him a price range for the car and monthly payments so he went online and found 3 vehicles that fit the requirements for the used car he wanted to buy. He showed all 3 of them to us and described the warrantees the did or didn't still have, the features and the milage. He did mention new cars in the same price range but once my son said he was not interested in a new car he focused on the used cars and didn't mention it again. We took 2 of the cars for a test drive and made the decision and the paper work started. The finance person did ask within a date range what date he wanted to make his monthly payment. THey got the payment at a range he could afford. We were in and out in about 2 hours. As we were looking around at cars I got interested in looking at one to replace my car that has 106,000 miles on it. I went back 2 days later and worked with Shawn again to find a car for me. I wanted a new car with no frills and that's what he found for me. I had a bit of a balance on my old car and they paid it off and did the paper work to take care of all the rest of it to get everything paid off and transferred. All the staff I dealt with were friendly, knowledgable and happy to help you in any way they could. I did not feel high pressure from any of them. I would definitely recommend them again. More

This dealer's customer service was superb. We have bought many vehicles from many places through-out the state and this dealer definitely ranks at the top. I worked w/ Chuy over the phone and there were no s many vehicles from many places through-out the state and this dealer definitely ranks at the top. I worked w/ Chuy over the phone and there were no surprises when I arrived. Everything was very organized - everyone from the salesman to the finance professional to the service team was very helpful & professional. I had shopped through-out Texas & their prices were the best deal. This dealer definitely fits in the class of being a great business. They make it known they want to earn your business and keep it. I will definitely recommend this dealer to others. More

The customer service was outstanding. The staff was very professional and knowledgeable. Although I had to drive from San Antonio to Austin,I would definitely recommend this dealership to everyone. professional and knowledgeable. Although I had to drive from San Antonio to Austin,I would definitely recommend this dealership to everyone. More