Kia of South Austin

Worked with them to get my daughter into a new car. First they tried to sell it to her for $3000 over the fair market value. I had to get on the phone to negotiate it down to where it should be. Both the sal they tried to sell it to her for $3000 over the fair market value. I had to get on the phone to negotiate it down to where it should be. Both the sales rep, Chuy, and the Financial Department were very deceitful in their dealings with us. I was to co-sign for my daughter on this car. Although they never told us this, they knew my daughter's credit was not as good as mine, so they put me as as primary applicant instead of co-applicant to get the loan. Even though I questioned how the paperwork seemed to have me as primary, they assured me it was just an oversight when their girl typed it up for them and that it would be fine to sign as is. So I did. Turns out - it was NOT an oversight - it was their deceitful bait & switch tactics to get the car sold. We didn't find out until the loan payments came in. I just talked to the bank and they did indeed pull a fast one. I suggest that no one EVER deal with this Kia dealership. Kia won't do anything about it because they claim their dealerships are independently owned. Horrible customer service on the part of Kia as a whole. STAY AWAY FROM SOUTH POINT KIA IN SAN MARCOS More

Today was my third Saturday in a row being at the service department trying to resolve one issue. My first visit, I waited for 90 minutes just to find out 'oh, we forgot about your car'. When I finally got t department trying to resolve one issue. My first visit, I waited for 90 minutes just to find out 'oh, we forgot about your car'. When I finally got the diagnosis, I didn't have time to fix the issue and said I would come back the following Saturday. It then took an additional 30 minutes to get paperwork ready for me to pay the $50 diagnostic fee. Second visit, I dropped the car off for the repairs and a few hours later got a call that I could come get my car. When I picked up my car, the tire pressure light was on and my Blu tooth was not working. They put some air in my tires and the receptionist fixed my Blu tooth (I thought it was odd that the receptionist did this and not a technician, but it got fixed). When I got home, I looked under the hood to check the repairs and surprisingly found I had just wasted another Saturday and money on electrical tape. They tried to cover up the wires I needed fixed with electrical tape (which has now melted and made a mess because it was not even clipped back into place) Third Saturday, I go in to complain and was told they repaired the wires correctly but should not have put tape over it. So, I waited another two hours for them to put conduit over these wires and put it back into place. When I questioned the manager regarding the customer service I received I was told 'Ya, I know. It sucks' 'Sorry you had to come back' Really? That's the best you can say/do for me? For me, to exemplify great customer service, like they say they do, he could have offered something simple like a free oil change or car wash (at the very least) for my trouble. I shouldn't have to check the repair work I'm paying you to do. This makes me wonder, what other things they have they half fixed and gotten away with? I dread the next time I have to take my car here. More

This is our third Kia we have purchased from South Point Kia. The three times I have always done my research and look for the best deals possible. The three times I have ended buying from South Point Kia Kia. The three times I have always done my research and look for the best deals possible. The three times I have ended buying from South Point Kia and always from Shawn. Technology helps in the research and it has become easy to find great deals when purchasing a car in the recent years. I believe it has become more important now for dealerships to provide not only good deals but also a personal touch that will bring buyers to their place. The three times I have visited and purchased from South Pointy Kia I have felt comfortable and relaxed which has helped me during my decision. Shawn is very genuine and a humble man who reminds us of another family man who is honestly trying to do his best. It is a pleasure ding business with Shawn. More

Buying our new car at South Point Kia was a very positive experience. Shawn Hamze was exceptional and made buying a new car a fun experience. He had all the paperwork ready for us and made us feel like experience. Shawn Hamze was exceptional and made buying a new car a fun experience. He had all the paperwork ready for us and made us feel like an important customer instead of a number. Not only was the car ready for us, we drove over from Houston, it even had a full tank of gas. What a class act as most dealers would not do this. Shawn even took the time to explain the features, and even programed my wife's cell into the Blue Tooth. Then when we left for our ride back to Houston, we were supplied with a cold bottle of water for the trip. I would highly recommend South Point Kia to my friends. Jim and Jamey Tipton More

After I had a stereotypical high pressure sales experience at another dealership to the North, Mr. Alanis was a breath of fresh air. He was knowledgable, helpful, and his priority was to get me in experience at another dealership to the North, Mr. Alanis was a breath of fresh air. He was knowledgable, helpful, and his priority was to get me in the perfect car for me. He worked diligently with his management team to get me the best car within my budget. I never felt pressured, only educated. The difference between my two experiences was profound and although I left both dealerships in tears, I left South Point in tears of joy! I would highly recommend this dealership where they have customer service as their priority! More

Enrique made me feel comfortable while buying my first car. I have been back for follow up and he greets me by name each time. car. I have been back for follow up and he greets me by name each time. More

First, I'd like to say that I very much appreciated Shawn's calm, attentive and friendly approach to the sale. I was prepared to be attacked by a salesman the moment I pulled in to the lot. I told him Shawn's calm, attentive and friendly approach to the sale. I was prepared to be attacked by a salesman the moment I pulled in to the lot. I told him exactly what I wanted and asked for information on how I could go about getting a new Kia Soul. He was so efficient, and I am still in shock that the entire purchase was done so quickly and easily! It was the best car buying experience ever! We are more than happy and satisfied with our new Soul, and he was able to put us in the exact vehicle we wanted. Very awesome experience altogether. We will definitely be referring anyone who's interested in a car to South Point, and will suggest they ask for Shawn specifically. Thank you so much for making it a quick and painless experience! :-) More

We saw a wonderful add on the internet for the Kia Rio sedan EX and had to come in and check it out. With the 10 year 100,000 mile warranty it was just something we could not pass up. Everyone at the deal sedan EX and had to come in and check it out. With the 10 year 100,000 mile warranty it was just something we could not pass up. Everyone at the dealership was very friendly towards us. We felt very welcomed. The car was amazing and had all the "Bells and whistles", but was a little out of our price range. Enrique worked with us and the numbers and was able to make it more affordable. We were also able to get the extended warranty. We could not be happier. More

Our experience with Southpoint and Enrique and Erica has made us customers for life. They were relentless in working to get us the vehicle we wanted at the price and payment we needed. Art in finance was gr made us customers for life. They were relentless in working to get us the vehicle we wanted at the price and payment we needed. Art in finance was great and even called us back because he was able to get us better financing and lower our paymentseven more. We love our KIA SOUL+ and Southpoints sales and finance for helping us get into it. The Spruill Family More