Kia of South Austin

Service department is awful About three weeks ago, I took my 2011 Sorento to the Kia of South Austin dealership to get two recalls fixed and to figure out why the check engine li About three weeks ago, I took my 2011 Sorento to the Kia of South Austin dealership to get two recalls fixed and to figure out why the check engine light is on. Turns out the check engine light issue is something that is covered under two other recalls for Sorentos. One covers Sorentos from 2012-2014 and the other covers a different type of 2011 Sorentos. So this is a well known issue but unfortunately it could not be covered under recall. Lucky for me, I have two different warranties and one of those warranties should have covered the issue. I made 30+ phone calls between the Austin dealership and the Chicago dealership (where I purchased it). Austin assured me that they called the warranty company and I did not have any warranty. But no worries, they offered to do the repair work for 15% off. Chicago assured me they called the warranty company and I do have a valid warranty. One of these dealerships was clearly lying. I left negative reviews for both dealerships and within a few hours I figured out which dealership was lying. It was the Austin dealership. The GM from the Chicago dealership had to call the Austin dealership and explain to them that I do, in fact, have a warranty and this issue is covered under warranty. Finally, Austin agreed to do the repair work. I had to wait 4-5 days for them to order a part. I dropped my car off on Monday night. My car was supposed to be ready Tuesday. Nobody even bothered to call on Tuesday. At 5pm, I called and was on hold for 25 minutes before I was informed no one in the service department could take my call. I relayed this to the Chicago GM, who was able to contact the Austin dealership within 10 minutes. Odd that he could get someone to pick up the phone but I couldn’t. Anyway, of course my car was not ready. I still don’t have a car. Who knows when it will be ready and if they will actually fix the problem? But here’s what I do know. Because of this experience, I will never buy a Kia again. If you would have told me that it would take over 20 hours of work (and counting!) just to try to convince Kia to honor a contract, I never would have bought one in the first place. More

Excellent work-inspection Great job, quick, efficient and pleasant experience. I was very pleased with the fast customer service especially the unexpected car wash. Thank you Great job, quick, efficient and pleasant experience. I was very pleased with the fast customer service especially the unexpected car wash. Thank you for the great job More

It was awesome Anthony was very helpful, he made sure I left with a car that was just right for me. He was the best. It was a great deal .. thank you so much!! Anthony was very helpful, he made sure I left with a car that was just right for me. He was the best. It was a great deal .. thank you so much!! More

7,500 mile service I had an appt. and was 15 minutes early. I waited an hour but only 45 minutes from appt. time. Good service. Saw my car out front and ready but took t I had an appt. and was 15 minutes early. I waited an hour but only 45 minutes from appt. time. Good service. Saw my car out front and ready but took tech more time to do paperwork so I could leave. More

Oil change visit Had an appointment for an oil change. Everything went well and the service advisor Gary Anders was very professional and helpful. I will be taking my Had an appointment for an oil change. Everything went well and the service advisor Gary Anders was very professional and helpful. I will be taking my KIA to this location for it's next appointment. More

Great service I was so pleased with the great customer service as soon as I walked through the door. My vehicle was serviced in no time. It was a great start to m I was so pleased with the great customer service as soon as I walked through the door. My vehicle was serviced in no time. It was a great start to my day. More

Fantastic Everyone was so helpful and nice. We went in thinking we couldn't possibly leave with a car and I drove off the lot in a brand new car. Everyone was so helpful and nice. We went in thinking we couldn't possibly leave with a car and I drove off the lot in a brand new car. More

Employees stole my belongings out of my vehicle After picking out a vehicle to trade my truck in for I waited so long to sign the papers that the dealership was closing. It was a Saturday night. So After picking out a vehicle to trade my truck in for I waited so long to sign the papers that the dealership was closing. It was a Saturday night. So with their instructions I parked my truck over to the side, locked it, and was promised that not one person would touch my truck until the papers were signed and my belongings would be safe. I handed over my key, took home the car I was trading it in for and would return on Monday after work to sign papers. I was completely blown away when I came back. I found my truck had been moved, they took it to the back to clean, and wouldn't you know all of my stuff inside my truck was gone, truck sitting their unlocked! When I made the situation known the sales manager Mike assured me with no doubts he would make it right and pay for my stuff. I waited and waited, called numerous times, even went by the dealership. Just to get a call almost 6 weeks later that he wasn't going to do anything for me! I asked for the general manager Brian to call me, never received a call back. I left him numerous messages, and nope not one call. Talk about letting someone down! I could have made a claim on my insurance before I took my truck off, but they assured me it was going to be corrected! Sure seemed funny that the only two people who knew about my stuff was the salesman and his trainee and the trainee was super interested in my complete sound system, but mysteriously he couldn't be found and wasn't answering his phone, then quit...or got fired!! Shame on you kia! Horrible customer service! More

Good experience Pleasant employees, helpful and nice. Didn't really have to wait too long considering the issue. They resolved my problem in just under 3 hours and ke Pleasant employees, helpful and nice. Didn't really have to wait too long considering the issue. They resolved my problem in just under 3 hours and kept me informed along the way. Pretty expensive but I would rather have service work done at the dealership when it involves something like my issue (replacing all the break pads and rotors). More

Amazing, people Glenn Small was so helpful. Really appreciated the time he took to explain what was wrong with my car, ect.. they got to my car quick, and they were f Glenn Small was so helpful. Really appreciated the time he took to explain what was wrong with my car, ect.. they got to my car quick, and they were friendly yet extremely professional. More