Kia of South Austin

Kia South Austin Shawn was awesome, I knew what I wanted and didn't want to be there all day, two hours tops and I drove away with a new car. Kia is a great car, this Shawn was awesome, I knew what I wanted and didn't want to be there all day, two hours tops and I drove away with a new car. Kia is a great car, this is my second. More

Gotter done! Met at the door from a service writer who noted my issues and returned that afternoon to find everything fixed and he personally went and got and deli Met at the door from a service writer who noted my issues and returned that afternoon to find everything fixed and he personally went and got and delivered my car to me. Great job Gary Anders. More

Bait and switch Made a deal over the phone and internet for a specific car. When I arrived they had a different lesser value car and wouldn't honor price for the corr Made a deal over the phone and internet for a specific car. When I arrived they had a different lesser value car and wouldn't honor price for the correct car More

Great Experience Sold this dealership my 2016 RAV4 and they took great care of me. Arch made sure my vehicle was paid off quickly. Thank you Arch. Sold this dealership my 2016 RAV4 and they took great care of me. Arch made sure my vehicle was paid off quickly. Thank you Arch. More

Fast, Friendly, Helpful, and Informative Such a great experience. I drove to Kia of South Austin to look at some upgrade vans for my large family - they had ample stock and were in an area Such a great experience. I drove to Kia of South Austin to look at some upgrade vans for my large family - they had ample stock and were in an area teeming with dealerships. We arrived just after the dealership opened on Saturday morning. Esteban Alanis greeted us outside very warmly - literally. The heat was BLISTERING that day, but Esteban never showed that it affected him. He waited patiently for us outside while to transferred three car seats for a test drive (before we signed the paperwork) and while we transferred our belongings to our new vehicle from the old one (after we signed the lease). Esteban took the time to go over all of the amazing features in my new vehicle; he listened intently and was responsive to our questions. While we sat in his office, he was pleasant and always kept us updated on where we were in the car-leasing process (which was completely new to us). Another salesperson brought balloons to our young children while we waited - THANK YOU to whoever that was! You are a life saver. There is obviously a family-friendly culture being developed here. We settled on leasing a brand new Sedona - something I was certain I'd never be able to afford - after talking to Director James, who is upbeat, relatable, and obviously knowledgeable. The staff really came together and worked some amazing deals for us; we are under our previous car payment and have a MUCH nicer van than before. Make-ready on my new vehicle was perfect. Tara in finance did a great job explaining the paperwork. I went into her office first while my husband stayed in the waiting area with our children, and then I waited while he signed the lease. Tara had no problem explaining the terms twice and was very accommodating and friendly. She thoroughly explained the details of our warranties and dent/ding/interior repair "insurance". This is an excellent investment, especially for those planning to lease. I was very impressed with my experience at Kia of South Austin, and will definitely be back when it's time to trade in another vehicle. Thank you Esteban, James, and Tara! More

Deceptive I am foreigner person, so i did not know how 'scamy' process of buying car could be in US. So this dealership take advantage of it completely. In I am foreigner person, so i did not know how 'scamy' process of buying car could be in US. So this dealership take advantage of it completely. In details 1) When you speak with sales person/sales manager they discussed with you one terms/payments. When you come to sign papers its completely different terms, with different financing, with additional options. In my case what i end up paying was 30% more per month than what we discuss with sales person (1900$ package, with market value around 700$ as previous reviewer say it's only one trick, they have more of that) 2) They give me terrible price on trade in, saying that they give me a discount on new car, which turned out to be not discount, but lowering warranty terms. 3) They give me trade in paper to sign, before i see real terms on new car. So when i realize how bad deal is, i basically out of options (they already own my old car, so only option was go home on my legs) 4)They are not interested in giving your optimal financing terms, because of affiliation with banks. When i start to be angry, finance guy spend like 2 min with bank representative in online chat and lower my interest a bit. I bet he can do even more, but dealership seems to have some sort of commission, so they are interested in give you high possible interest rate you will agreed on. Why 2 star's? Because staff is generally friendly and positive. Answer your questions e.t.c. So if you plan to go here, it will be positive experience if you do your home work 1)You should know fair price of vehicle you want to buy 2)You should know fair price of traded in vehicle (your old car) 3)You should know fair financing terms applicable to you(better to look like as cash buyer) 4)You should know fair pricing of different car options (car maintenance over year e.t.c) 5)Dont ever sign anything before you got full package of documents and you see all terms clearly (it happens in place they called 'finance', where person hand you over loan terms on bank paper) 6)Always be ready to just stand up and leave if you dont like something If you will follow this rules you will have good experience with them, otherwise you will end up paying extra on every step of the process. More

Poor service Air conditioning went out. Took in for repair and was told a small part needed to be replaced. Ordered and when went to replace we were contacted that Air conditioning went out. Took in for repair and was told a small part needed to be replaced. Ordered and when went to replace we were contacted that all the wires were corroded and it would be 4500.00 to fix. I refused stating that how can wires corrode like that. Shrug of the shoulders "It happens. I requested further review from KIA and was told "sorry we can't help you". More

AVOID at ALL Costs!! I have been looking to purchase a used van for a few weeks and have done a lot of research. I used the USAA Car Buying service to find my next ride... I have been looking to purchase a used van for a few weeks and have done a lot of research. I used the USAA Car Buying service to find my next ride.... this place was listed, and after several back and forth emails and being told by JD to come in and let's make a deal, I drove the 2 hours to see what we could do.... What a MISTAKE!! When I arrived, JD was (conveniently) making a delivery, so after waiting about 10 minutes, Anthony came to help. He informed me that he would "Take good care of me" and that he was their "Top Salesman" (he did have several plaques on the wall in his cubicle to back that claim.) We went for a test drive -- No problem. It wasn't until we returned that the REAL problems began.... I'd asked about seeing another vehicle -- we never got to that, because things got ugly quick! After my vehicle was appraised with an extremely low offer, I presented Anthony with my documentation showing it's book value. He then brought that upstairs to their (OPEN) area where I guess employees do their "negotiations" for potential customers.... that's when it ALL fell apart! I kept hearing things like "She xxxxxx" this and "xxxxxx" that. I even heard a female employee, unrelated to my transaction, who was clearly wearing shoes not appropriate for her line of work, say loudly, "I xxxxxx hate these stairs!" as she stumbled down them. I told Anthony that we were finished and that I'd like my keys back. He went back upstairs for MORE cursing, ( "She just wants her xxxxxx keys back" and "She xxxxxx" this.) Next thing I know, a guy who claims to be the manager, (I didn't catch his name because at this point, I didn't care,) comes downstairs asking how he can help. I told him that was the most unprofessional dealership I'd ever been to and that I'd like my keys back. He didn't want to hand them over , and instead wanted to have a conversation, but I was FINISHED, so I grabbed my keys and began walking out. When I told him I could hear their conversations upstairs along with all of the cursing, he claimed that he wasn't a part of it and didn't know anything... even though he'd just walked downstairs! Regardless, as the "Manager" he's responsible for the behavior and conduct of his employees, and I doubt very seriously that he's "unaware" of their behavior and use of profanity. I drove 2 hours (ONE WAY!) because they had a vehicle I was interested in and I was assured that I'd be taken care of.... NOT the case!! Those people are representing a large car maker who has a good reputation. I expected MUCH better. I will NEVER set foot there again, and I will be SURE to let USAA know how a business they are referring their customers to treats people. *** The ONLY reason they got 1 star is because I HAD to check at least 1 to proceed! (they certainly do NOT deserve it!) More

rude!!!!! The salesman was rude and pushy. I accidentally left my drivers license, emailed JD to drop it in the mail. He emailed me and said it wasn't his fault The salesman was rude and pushy. I accidentally left my drivers license, emailed JD to drop it in the mail. He emailed me and said it wasn't his fault that I left it there. I had to drive 45 minutes each way to pick it up. More

Finance Department After emailing, calling for over 3 weeks the Kia South Point finance department still has not processed my application to purchase one of their cars. After emailing, calling for over 3 weeks the Kia South Point finance department still has not processed my application to purchase one of their cars. I finally gave up and went to Round Rock Kia. The finance person at Round Rock was very helpful and has gone out of his way to assist me in my purchase. More