Kia of South Austin

Preferred service provider I always take my Soul into Kia of South Austin for regular service. This was my first visit since the remodel was complete. As usual, the service lead I always take my Soul into Kia of South Austin for regular service. This was my first visit since the remodel was complete. As usual, the service leads were polite. I had to wait a few minutes to get my car “checked-in” but it wasn’t a long. I waited while they serviced my car. My service manager came to speak to me about what was recommended based on mileage. I opted for 2 of the items and delayed the third. At the end of my service I received a very clear report with notes on what was done and future recommendations. It was a very clear report. Minor quibble - I miss the free drinks and snacks that used to be available in the waiting area. That waiting area is nicely updated and has good Wi-Fi though. More

Excellent Thomas James and Christopher Zack r excellent individuals they took my wants and concerns seriously and got what I needed without a feeling pressure Thomas James and Christopher Zack r excellent individuals they took my wants and concerns seriously and got what I needed without a feeling pressure this is a second time working with Chris and he is awesome.. for working with Thomas he was awesome also basically the business has an amazing group of people that cares about their customer this is my 4th vehicle I had with Kia.. thank you More

Tire service The service by Cody and the Service Manager, Mauricio, were excellent. We had a hiccup but Kia South Austin stepped up and took care of the issue. E The service by Cody and the Service Manager, Mauricio, were excellent. We had a hiccup but Kia South Austin stepped up and took care of the issue. Excellent customer service! More

Great customer service I bought my Kia at this dealership, and had all my maintenance done there. Over the years they have made improvements in service department: easy to I bought my Kia at this dealership, and had all my maintenance done there. Over the years they have made improvements in service department: easy to schedule service online, prompt service, fair prices and comfortable waiting room. They also offer shuttle rides if you are leaving your car for service. More

Good service experience. Cody was helpful. Good service experience. Cody was friendly and helpful. Car was ready in about an hour. Waiting area was good. In addition to the recall item I ha Good service experience. Cody was friendly and helpful. Car was ready in about an hour. Waiting area was good. In addition to the recall item I had an overall condition evaluation and a car wash. Painless visit More

Sales Ran Me Off, but Bertha Won Me Back!!! I went in looking for a car a few months ago. I did not like the way the sales men went about trying to find me a car. I am a first time car buyer, an I went in looking for a car a few months ago. I did not like the way the sales men went about trying to find me a car. I am a first time car buyer, and had no idea what I was doing. I left half way thru talking with them, as I did not feel comfortable with them. I ended up buying a car at another place, and came back to the Kia dealership for service, in hopes of a better trip. Let me start off by saying Bertha was amazing!!!! She was so kind, and kept me in the loop the whole time they were working on my car. The sales men should take a few lessons from her if they want to keep their customers. I will be back again thanks to all of her amazing and unprecedented help!! Give this girl a raise!!!! More

Service My car was service in under an hour. I like the fact they ask if I wanted a car wash instead of just asumming. Some of us don’t have the time to waste My car was service in under an hour. I like the fact they ask if I wanted a car wash instead of just asumming. Some of us don’t have the time to waste. More

Great Service and Warranty I have had excellent service when I come in and they always honor my warranty when something goes wrong with my Sorento. Frank Rodriguez helped me thi I have had excellent service when I come in and they always honor my warranty when something goes wrong with my Sorento. Frank Rodriguez helped me this last time and was very friendly, kind, and courteous. I have also worked with a lady at the front desk, who has been so awesome to work with, but sadly I can’t remember her name. I think she was pretty new when I came in about two months ago, but still provided exceptional service and even remembered me when I came back a month later. More

Repairs and recalls Frank in service was very helpful & friendly. He met me as I pulled up & wrote everything I needed done. Would like to see service include a complem Frank in service was very helpful & friendly. He met me as I pulled up & wrote everything I needed done. Would like to see service include a complementary cleaning inside as well as a wash like Southwest Kia. More

Worst experience ever! Went in with a specific down payment $800. and monthly payment (stressed no wiggle room) showed my Equifax and Equinox numbers from Credit Karma (so I Went in with a specific down payment $800. and monthly payment (stressed no wiggle room) showed my Equifax and Equinox numbers from Credit Karma (so I wouldn't have to do a credit check because it's a hard hit to my credit) to the salesperson Grady and manager Miguel which whom confirm to me that, my number was okay , can & will be worked with, that I would drive off the lot with one of the models I requested... not only did I NOT drive off with what was confirmed to me I would, my credit took a hard hit because a credit check was ran just to confirm what they already saw and knew, down payment increase to $7,000- $12,000, and monthly payments for what I was specific make and model or the vehicles these people started trying to sell me other vehicles with so many miles on it it was lies and games is all they played literally at this point I was so upset tears were running down my face they did not try to work with me at all lies lies and games More