Kia of South Austin

Fantastic Everyone was so helpful and nice. We went in thinking we couldn't possibly leave with a car and I drove off the lot in a brand new car. Everyone was so helpful and nice. We went in thinking we couldn't possibly leave with a car and I drove off the lot in a brand new car. More

Employees stole my belongings out of my vehicle After picking out a vehicle to trade my truck in for I waited so long to sign the papers that the dealership was closing. It was a Saturday night. So After picking out a vehicle to trade my truck in for I waited so long to sign the papers that the dealership was closing. It was a Saturday night. So with their instructions I parked my truck over to the side, locked it, and was promised that not one person would touch my truck until the papers were signed and my belongings would be safe. I handed over my key, took home the car I was trading it in for and would return on Monday after work to sign papers. I was completely blown away when I came back. I found my truck had been moved, they took it to the back to clean, and wouldn't you know all of my stuff inside my truck was gone, truck sitting their unlocked! When I made the situation known the sales manager Mike assured me with no doubts he would make it right and pay for my stuff. I waited and waited, called numerous times, even went by the dealership. Just to get a call almost 6 weeks later that he wasn't going to do anything for me! I asked for the general manager Brian to call me, never received a call back. I left him numerous messages, and nope not one call. Talk about letting someone down! I could have made a claim on my insurance before I took my truck off, but they assured me it was going to be corrected! Sure seemed funny that the only two people who knew about my stuff was the salesman and his trainee and the trainee was super interested in my complete sound system, but mysteriously he couldn't be found and wasn't answering his phone, then quit...or got fired!! Shame on you kia! Horrible customer service! More

Good experience Pleasant employees, helpful and nice. Didn't really have to wait too long considering the issue. They resolved my problem in just under 3 hours and ke Pleasant employees, helpful and nice. Didn't really have to wait too long considering the issue. They resolved my problem in just under 3 hours and kept me informed along the way. Pretty expensive but I would rather have service work done at the dealership when it involves something like my issue (replacing all the break pads and rotors). More

Amazing, people Glenn Small was so helpful. Really appreciated the time he took to explain what was wrong with my car, ect.. they got to my car quick, and they were f Glenn Small was so helpful. Really appreciated the time he took to explain what was wrong with my car, ect.. they got to my car quick, and they were friendly yet extremely professional. More

Great service! Went in to get my camera recalibrated due to my windshield being replaced. Service was done in an expeditious manner & my guy even went the extra mil Went in to get my camera recalibrated due to my windshield being replaced. Service was done in an expeditious manner & my guy even went the extra mile to pull my car out front for me! More

Emissions repair us good for my health I have had good service at KIA South Austin several times in a year. They always greet you with smile and handshake. They assure you they will take ca I have had good service at KIA South Austin several times in a year. They always greet you with smile and handshake. They assure you they will take care of any service problems More

Kia South Austin Shawn was awesome, I knew what I wanted and didn't want to be there all day, two hours tops and I drove away with a new car. Kia is a great car, this Shawn was awesome, I knew what I wanted and didn't want to be there all day, two hours tops and I drove away with a new car. Kia is a great car, this is my second. More

Gotter done! Met at the door from a service writer who noted my issues and returned that afternoon to find everything fixed and he personally went and got and deli Met at the door from a service writer who noted my issues and returned that afternoon to find everything fixed and he personally went and got and delivered my car to me. Great job Gary Anders. More

Bait and switch Made a deal over the phone and internet for a specific car. When I arrived they had a different lesser value car and wouldn't honor price for the corr Made a deal over the phone and internet for a specific car. When I arrived they had a different lesser value car and wouldn't honor price for the correct car More

Great Experience Sold this dealership my 2016 RAV4 and they took great care of me. Arch made sure my vehicle was paid off quickly. Thank you Arch. Sold this dealership my 2016 RAV4 and they took great care of me. Arch made sure my vehicle was paid off quickly. Thank you Arch. More