Kia of South Austin

Great service Great service, very promptly done- Gary also made sure to take care of a recall item I'd forgotten about. I'll definitely go back. Great service, very promptly done- Gary also made sure to take care of a recall item I'd forgotten about. I'll definitely go back. More

Anthony Hill was such a great salesman. He helped us find the perfect car for our daughter. He was very informative about all rebates, price of car, and payments was such a great salesman. He helped us find the perfect car for our daughter. He was very informative about all rebates, price of car, and payments. He did not pressure us in any way. We will definitely recommend this dealership and be referring all our friends and family to Anthony Hill. Thank you Anthony for making this car buying experience enjoyable. More

Great Customer Care Eddie and the customer service team at Kia South Austin are quite the cut above. Very thorough. I highly recommend them for your KIA service. Spotless Eddie and the customer service team at Kia South Austin are quite the cut above. Very thorough. I highly recommend them for your KIA service. Spotless car wash to boot!!! More

Excellent service Rapid work, bill detailed all work performed, they even washed car before giving it back to me. Very happy with dealer and will continue to return for Rapid work, bill detailed all work performed, they even washed car before giving it back to me. Very happy with dealer and will continue to return for services. More

Service department is awful About three weeks ago, I took my 2011 Sorento to the Kia of South Austin dealership to get two recalls fixed and to figure out why the check engine li About three weeks ago, I took my 2011 Sorento to the Kia of South Austin dealership to get two recalls fixed and to figure out why the check engine light is on. Turns out the check engine light issue is something that is covered under two other recalls for Sorentos. One covers Sorentos from 2012-2014 and the other covers a different type of 2011 Sorentos. So this is a well known issue but unfortunately it could not be covered under recall. Lucky for me, I have two different warranties and one of those warranties should have covered the issue. I made 30+ phone calls between the Austin dealership and the Chicago dealership (where I purchased it). Austin assured me that they called the warranty company and I did not have any warranty. But no worries, they offered to do the repair work for 15% off. Chicago assured me they called the warranty company and I do have a valid warranty. One of these dealerships was clearly lying. I left negative reviews for both dealerships and within a few hours I figured out which dealership was lying. It was the Austin dealership. The GM from the Chicago dealership had to call the Austin dealership and explain to them that I do, in fact, have a warranty and this issue is covered under warranty. Finally, Austin agreed to do the repair work. I had to wait 4-5 days for them to order a part. I dropped my car off on Monday night. My car was supposed to be ready Tuesday. Nobody even bothered to call on Tuesday. At 5pm, I called and was on hold for 25 minutes before I was informed no one in the service department could take my call. I relayed this to the Chicago GM, who was able to contact the Austin dealership within 10 minutes. Odd that he could get someone to pick up the phone but I couldn’t. Anyway, of course my car was not ready. I still don’t have a car. Who knows when it will be ready and if they will actually fix the problem? But here’s what I do know. Because of this experience, I will never buy a Kia again. If you would have told me that it would take over 20 hours of work (and counting!) just to try to convince Kia to honor a contract, I never would have bought one in the first place. More

Excellent work-inspection Great job, quick, efficient and pleasant experience. I was very pleased with the fast customer service especially the unexpected car wash. Thank you Great job, quick, efficient and pleasant experience. I was very pleased with the fast customer service especially the unexpected car wash. Thank you for the great job More

It was awesome Anthony was very helpful, he made sure I left with a car that was just right for me. He was the best. It was a great deal .. thank you so much!! Anthony was very helpful, he made sure I left with a car that was just right for me. He was the best. It was a great deal .. thank you so much!! More

7,500 mile service I had an appt. and was 15 minutes early. I waited an hour but only 45 minutes from appt. time. Good service. Saw my car out front and ready but took t I had an appt. and was 15 minutes early. I waited an hour but only 45 minutes from appt. time. Good service. Saw my car out front and ready but took tech more time to do paperwork so I could leave. More

Oil change visit Had an appointment for an oil change. Everything went well and the service advisor Gary Anders was very professional and helpful. I will be taking my Had an appointment for an oil change. Everything went well and the service advisor Gary Anders was very professional and helpful. I will be taking my KIA to this location for it's next appointment. More

Great service I was so pleased with the great customer service as soon as I walked through the door. My vehicle was serviced in no time. It was a great start to m I was so pleased with the great customer service as soon as I walked through the door. My vehicle was serviced in no time. It was a great start to my day. More