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Kia of South Austin

Austin, TX

4.0
530 Reviews

5306 S Interstate 35 Frontage Rd

Austin, TX

78745

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Showing 530 reviews

August 26, 2024

I’m giving 4 stars because they need to get more organized in the line for service department. More

by The Moise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Aug 31, 2024 -

Kia of South Austin responded

Hi, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

August 24, 2024

I am very impressed with Kia Service of South Austin. Jonathan helped me with my car service WAY and ABOVE my expectations. He is courteous, professional, customer centered and knowledgeable. I will de More

by Kenaismom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Sanchez, Kalani Asido
Aug 25, 2024 -

Kia of South Austin responded

Hi Kenaismom, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 20, 2024

They was very fast and Ms. CRIZELDA V. WAS GREAT AND VERY HELPFUL Thanks KIA More

by Coreyrose44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CRIZELDA V., Jared Castille, Jose Fernandez, Enrique Rios, Arik Bachsian, Esteban Alanis, Kris Chakravorty, Jay Anderson, Kalani Asido, Derek Jackson, Shayna Sidilau
Aug 24, 2024 -

Kia of South Austin responded

Hello, we're happy you found our staff to be so supportive during your experience here at Kia of South Austin. We are always more than happy to assist you if anything else comes up. Take care!

August 17, 2024

The Service department was great today. Anthony S. was efficient and professional. Look forward to the next visit More

by P. Mendoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Sandorv
Aug 19, 2024 -

Kia of South Austin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Kia of South Austin. Please don't hesitate to reach out if there's anything additional we can do for you.

August 16, 2024

Joseph is amazing! He is so polite and makes sure i know everything thats going on, and always gives the best service when i come in! More

by hanabrodeur123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
Aug 17, 2024 -

Kia of South Austin responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 15, 2024

Only recently bought my used 2022 KIA Telluride and so far I’ve made 2 visits (KIA South Austin) for regular check ups. Had a great experience both times. This second time they washed my car before pickup More

by heartybrand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
Aug 17, 2024 -

Kia of South Austin responded

Hello, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 11, 2024

Anthony S. on the service team always makes getting my Telluride serviced a seamless event. He actually talked me out of some services I had selected which save More

by jferguson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony S
Aug 12, 2024 -

Kia of South Austin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Kia of South Austin. We hope you have a great day!

August 10, 2024

I was sold a lemon of a car from this dealership. When I asked for them to repair, they refused. I will NEVER buy another Kia vehicle. More

by DB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jared Castille, Enrique Rios, Arik Bachsian, Esteban Alanis, Jay Anderson, Kalani Asido, Derek Jackson, Shayna Sidilau
Aug 12, 2024 -

Kia of South Austin responded

Thank you for your feedback about this negative experience you had with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Kalani Asido, General Manager kasido@Kiaofsouthaustin.com

August 08, 2024

My service advisor was extremely kind and very knowledgeable. She took excellent care of me when I dropped my Telluride off and was even more helpful when I picked it up! More

by Barb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kalani Asido, Derek Jackson
Aug 11, 2024 -

Kia of South Austin responded

Hello Barb, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 01, 2024

I went in for an oil change and tire rotation. My advisor was Joseph. He’s great with customers and even though I waited a while for my car, it was worth it. He had my car washed. It definitely ca More

by Ladysricks86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph T
Aug 04, 2024 -

Kia of South Austin responded

Ladysricks86, Thank you for your feedback regarding the inadequate communication while your vehicle was in service. This should not have happened, and I apologize for any inconvenience you experienced. Your concerns will be shared with our service team to address and prevent similar situations. If there is anything I can do to regain your trust, please reach out to me so I can learn more about what happened during your visit. Kalani Asido General Manager kasido@Kiaofsouthaustin.com

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