Kia of South Austin

Exalance Could not ask for a better group to help us find what we were looking for everyone was willing to help would buy another car from kia Could not ask for a better group to help us find what we were looking for everyone was willing to help would buy another car from kia More

Excellent Customer Service I felt like a valued customer for just a simple oil change- great customer service, low cost, and the free car detailing was a great bonus. I felt like a valued customer for just a simple oil change- great customer service, low cost, and the free car detailing was a great bonus. More

Awesome customer service I bought a new 2018 Optima EX and our salesman Jacob B was awesome and extremely polite and accommodating as were all the managers and finance guy. Ou I bought a new 2018 Optima EX and our salesman Jacob B was awesome and extremely polite and accommodating as were all the managers and finance guy. Our car we looked at was sold after the test drive but our salesman found another one and drove it back to us from another dealership! I love my car! More

Did Not Purchase, but Felt Pressured I went into check out the used inventory and told them I was just there to look. I also told them I've never purchased from a dealership before and th I went into check out the used inventory and told them I was just there to look. I also told them I've never purchased from a dealership before and they proceeded to pressure me, wanted my loan quote # and credit info before I had even seen prices on the used cars I test drove. I said I was there to look for a Kia Forte Koup and he said, "but you can see this hatchback is a one of a kind" .... eyeroll More

Great experience. Car shopping is usually stressful. My experience last weekend was a pleasant surprise. Our salesperson was professional, efficient and attentive and h Car shopping is usually stressful. My experience last weekend was a pleasant surprise. Our salesperson was professional, efficient and attentive and helped create a winning deal. Highly recommend KIA of South Austin. Salesman: Robert Juarez. More

Great Service Esteban was fantastic in helping us pick our next car! He was extremely thorough, knowledgeable and also very patient with us. I would certainly recom Esteban was fantastic in helping us pick our next car! He was extremely thorough, knowledgeable and also very patient with us. I would certainly recommend coming to him for any new cars in the future. More

Routine vehicle maintenance Excellent job guys!! Keep it up! Service was great, facilities are great, everyone was friendly. Also, couldn't beat the prices either. I'll continu Excellent job guys!! Keep it up! Service was great, facilities are great, everyone was friendly. Also, couldn't beat the prices either. I'll continue to bring my KIA here for service! More

A total scam and sexually harassed If I could score this dealership lower I would. The service garage employees are sexist and practice scamming customers. I called prior to showing u If I could score this dealership lower I would. The service garage employees are sexist and practice scamming customers. I called prior to showing up and spoke to a service manager who told me one thing (your service will be covered under warranty) after he looked up my vehicle's info and I explained the issue to him that I had diagnosed at 2 other garages. I made an appointment and when I dropped my car off and a salesman and a porter made sexually harassing jokes in Spanish because they thought I didn't speak the language when I was working with another rep to give them my info for vehicle drop off. I then had another man interrupt my conversation to explain to me that I didn't know what I was talking about regarding the check engine light code and issues that I brought with me from 2 other garages and the car needed to have a full diagnostic review and it would be $130 an hour. I approved 1 hour only as I already had 2 other tests run from other garages and knew exactly what the p200a code was after my own research and it would not take more than an hour to run a code through a computer to get results. I was called later and told that even though I only approved 1 hour they decided to go ahead and move forward with an additional 2 hours and that it would be $390 just for diagnosing my car and to top it off their diagnostic report WAS THE EXACT SAME INFORMATION THAT I CAME IN WITH. I asked why it took so long to run a code and the service manager had only this to say well you dropped the car off at 12 and it's 3 now so that is three hours. After I explained to him that just because I dropped my car off was not a reason to start charging me and I should only be charged for when a technician starts working on my car and because I brought all the information in to them it really shouldn't have taken more than an 1 hour. Also, the service manager who was the same man I spoke to that told me the service was under warranty told me that it wasn't under warranty. Needless to say I did not have my service done here and WILL NEVER RETURN TO THIS DEALERSHIP EVER AGAIN. If you want to be sexually harassed, made to feel like an incompetent fool, completely scammed, and screwed over feel free to visit this dealership as they have those attributes in spades. More

Disappointing My experience with this Kia dealership was disappointing, to say the least. Our salesman, Devin, had little knowledge about the vehicles, financing, a My experience with this Kia dealership was disappointing, to say the least. Our salesman, Devin, had little knowledge about the vehicles, financing, and title. While test driving cars, Devin couldn't answer most questions we asked him, and a couple of the times he did answer he was wrong. After sitting down and agreeing on a price for the Forte, I decided I wanted a larger vehicle. Devin did not hide his disappointment. He made comments like, "come on, I've never seen us go this low on a price", "we've been here hours, just take it", "i live off commission. Just buy it." I ended up deciding to go with the soul. While signing the paper work Devin asked me to make sure to leave 5 star reviews and coached me on how to answer questions on a survey (which explains most of their reviews!). Despite his lack of knowledge, he was friendly so i agreed. About a month later I go to pick up my plates and notice an issue with the title. One that would have been avoided if Devin knew anything about sales. I tried to get help fixing the problem, but they made their sale. They didn't care anymore. Ted, the extremely friendly gentleman from finance was no longer friendly, and Steve refused to even come talk to me. I ended up leaving with plates in hand (apparently theyre incapable of putting them on) and no resolution to my problem. If customer service matters at all to you, go to another dealership. This one sucks. More

Oil Change My daughter is a new driver and she does not pay attention to oil changes etc. So her car started making a sound she made an appointment to take it i My daughter is a new driver and she does not pay attention to oil changes etc. So her car started making a sound she made an appointment to take it in. She called and they made the appointment the same day yesterday. They told her that her oil needed to be changed and she should have came in before then. They said they were going to change it and hopefully that would fix the problem and she did not come in too late. So they changed the oil and told her to come back in 2 months so they could make sure they got out all the sludge from the oil. The car worked great after the oil change. They could have taken advantage of her because she knows nothing about cars but they did not. She left paying only $15.00 dollars. I appreciate the customer service she received! More