Kia of South Austin

Disappointing My experience with this Kia dealership was disappointing, to say the least. Our salesman, Devin, had little knowledge about the vehicles, financing, a My experience with this Kia dealership was disappointing, to say the least. Our salesman, Devin, had little knowledge about the vehicles, financing, and title. While test driving cars, Devin couldn't answer most questions we asked him, and a couple of the times he did answer he was wrong. After sitting down and agreeing on a price for the Forte, I decided I wanted a larger vehicle. Devin did not hide his disappointment. He made comments like, "come on, I've never seen us go this low on a price", "we've been here hours, just take it", "i live off commission. Just buy it." I ended up deciding to go with the soul. While signing the paper work Devin asked me to make sure to leave 5 star reviews and coached me on how to answer questions on a survey (which explains most of their reviews!). Despite his lack of knowledge, he was friendly so i agreed. About a month later I go to pick up my plates and notice an issue with the title. One that would have been avoided if Devin knew anything about sales. I tried to get help fixing the problem, but they made their sale. They didn't care anymore. Ted, the extremely friendly gentleman from finance was no longer friendly, and Steve refused to even come talk to me. I ended up leaving with plates in hand (apparently theyre incapable of putting them on) and no resolution to my problem. If customer service matters at all to you, go to another dealership. This one sucks. More

Oil Change My daughter is a new driver and she does not pay attention to oil changes etc. So her car started making a sound she made an appointment to take it i My daughter is a new driver and she does not pay attention to oil changes etc. So her car started making a sound she made an appointment to take it in. She called and they made the appointment the same day yesterday. They told her that her oil needed to be changed and she should have came in before then. They said they were going to change it and hopefully that would fix the problem and she did not come in too late. So they changed the oil and told her to come back in 2 months so they could make sure they got out all the sludge from the oil. The car worked great after the oil change. They could have taken advantage of her because she knows nothing about cars but they did not. She left paying only $15.00 dollars. I appreciate the customer service she received! More

Professional The sales center was clean, the staff friendly, smiling and professional. I like that they take care of the cars on the lot by putting them under sha The sales center was clean, the staff friendly, smiling and professional. I like that they take care of the cars on the lot by putting them under shade awnings. We had to wait more than 15 min for the test drive but that was because the specific model and engine we were looking for was on another lot. The finance guy was polite and did not try hard sell the add-ons. More

fuel reimbursment program Just stopped in to submit my fuel mileage reimbursement paperwork as I do every year. I was immediately helped and then on my way out the door. Just stopped in to submit my fuel mileage reimbursement paperwork as I do every year. I was immediately helped and then on my way out the door. More

Simply wonderful! I was made to feel relaxed and secure in my purchase of another Kia vehicle. Of course I had done a little "leg work" myself and most important to me I was made to feel relaxed and secure in my purchase of another Kia vehicle. Of course I had done a little "leg work" myself and most important to me is someone to LISTEN to my needs and suggestions. My salesperson, Anthony Hill did just that! He was attentive, knowledgeable and patient. My purchase was a great experience. So "Kudos" to Kia and Mr. Hill. Thank you, Lillian M. Respress More

Good experience Esteban was grest. He went on vacation so Anthony assisted when we picked up the car. He assisted with getting the plates and show3d us how to set up Esteban was grest. He went on vacation so Anthony assisted when we picked up the car. He assisted with getting the plates and show3d us how to set up Bluetooth and answered some of our questions. Anthony was very helpful! More

Super Customer Service The customer service I received from both the Salesman and the Finance person was the best there is. They went over everything in a diligent manner. The customer service I received from both the Salesman and the Finance person was the best there is. They went over everything in a diligent manner. More

Purchase of vehicle on 5/24/18 "Kudos" to Mr. Anthony Hill who was my salesperson on my recent purchase of a 2017 Kia Sportage. I told him what I had in mind including color and so "Kudos" to Mr. Anthony Hill who was my salesperson on my recent purchase of a 2017 Kia Sportage. I told him what I had in mind including color and some other details that were relevant to me, and he LISTEN! He was knowledgeable, patient, attentive and very professional, yet a little compassionate. In other words he was the "whole package", so of course I made the purchase, with a great deal of satisfaction. This was not my first Kia. I enjoyed the previous one and the sales experience also. Thank you Lillian M. Respress More

Nightmare Transaction Still Going on 6 Mo Later **UPDATE: Kia of South Austin has rectified the outstanding lease turn-in situation...albeit six months after the transaction should have been comple **UPDATE: Kia of South Austin has rectified the outstanding lease turn-in situation...albeit six months after the transaction should have been completed. I appreciate Vu Le (Sales Manager) accepting responsibility on behalf of the dealership and making good on what what discussed in December 2017. I'm giving the single star because of Mr. Le, otherwise I would give zero stars. **UPDATE: Six months later and the lease transaction is STILL NOT COMPLETE! As an update to my initial review below - used sales manager of dealership told me general manager agreed to pay outstanding amount in Jan. 2018. Apparently they never sent payment and I was just NOW contacted by Kia Finance that payment is still due. This is an absolute joke that this is still happening. **UPDATE: Used car manager has finally reached out to discuss. Salesperson has now gotten involved as well (still never heard a peep from finance director). Issue is not completely resolved...but this is a start. Note to dealer employees - acknowledge and communicate with your clients. Will update once entire transaction is complete.Lease transaction still not complete...a month after signing lease docs! This should have been a relatively painless turn-in of my leased Kia Sportage, and roll into a new Kia lease. I have top-tier credit and my Sportage was in excellent condition and under miles. Salesperson was a positive and helpful guy. Negotiation and even the dreaded finance signing was pretty smooth and was happy leaving the dealership with my new 2017 Kia Optima Hybrid. That's when it all went downhill. Got a call from the finance director the following day to ask me to come back in to resign part of my lease documents. IMPORTANT: they had failed to include payment of my outstanding lease balance on the documents, which was part of the car negotiation. Had no issue going back in to resign. Just happy it was caught. Finance director was clearly aware that they were to make the remaining payment (even have an email chain between us confirming the same)...and 30 days later do you think that payment has been made? Nope. It was supposed to have been paid within 20 days of transaction. We are past 20 business days. I have left voicemails and sent emails to the finance director without any contact. This is unacceptable that it has even gotten to this point. I went back to Kia because I had such an amazing experience leasing my Sportage from another dealer (in another state), another early-lease turn in with ZERO issues. I am disheartened this time around. More

Cody Kemmerling, great employee Great employee of your company. Excellent customer service and professionalism in all what he does. Always with the best attitude. Definitely I woul Great employee of your company. Excellent customer service and professionalism in all what he does. Always with the best attitude. Definitely I would go back because of this guy. Good job Cody. More