Kia of South Austin

Sparkling Car Shopping We just came to look but took home a brand new 2019 Sorrento - the experience from entering the premises was smooth and actually relaxing. The staff We just came to look but took home a brand new 2019 Sorrento - the experience from entering the premises was smooth and actually relaxing. The staff are so very personable and helpful and knowledgeable and made it all very pleasant. More

First Oil Change - great experience! This was my first experience with Kia service. I scheduled an early appointment knowing I had a 9:00AM customer meeting scheduled. I was confident This was my first experience with Kia service. I scheduled an early appointment knowing I had a 9:00AM customer meeting scheduled. I was confident they would let me down. This would have been impossible at Nyle Maxwell where I get my other cars serviced. I arrived early and was the second car in line. A nice lady opened the door at 7:00 and acted like I was an old friend. She got my car serviced and delivered back to me in just over an hour. She apologized for not getting the car washed but she knew I was in a hurry. She offered to wash it anytime if I were to bring it back. She was an incredible service agent. More

Exalance Could not ask for a better group to help us find what we were looking for everyone was willing to help would buy another car from kia Could not ask for a better group to help us find what we were looking for everyone was willing to help would buy another car from kia More

Excellent Customer Service I felt like a valued customer for just a simple oil change- great customer service, low cost, and the free car detailing was a great bonus. I felt like a valued customer for just a simple oil change- great customer service, low cost, and the free car detailing was a great bonus. More

Awesome customer service I bought a new 2018 Optima EX and our salesman Jacob B was awesome and extremely polite and accommodating as were all the managers and finance guy. Ou I bought a new 2018 Optima EX and our salesman Jacob B was awesome and extremely polite and accommodating as were all the managers and finance guy. Our car we looked at was sold after the test drive but our salesman found another one and drove it back to us from another dealership! I love my car! More

Did Not Purchase, but Felt Pressured I went into check out the used inventory and told them I was just there to look. I also told them I've never purchased from a dealership before and th I went into check out the used inventory and told them I was just there to look. I also told them I've never purchased from a dealership before and they proceeded to pressure me, wanted my loan quote # and credit info before I had even seen prices on the used cars I test drove. I said I was there to look for a Kia Forte Koup and he said, "but you can see this hatchback is a one of a kind" .... eyeroll More

Great experience. Car shopping is usually stressful. My experience last weekend was a pleasant surprise. Our salesperson was professional, efficient and attentive and h Car shopping is usually stressful. My experience last weekend was a pleasant surprise. Our salesperson was professional, efficient and attentive and helped create a winning deal. Highly recommend KIA of South Austin. Salesman: Robert Juarez. More

Great Service Esteban was fantastic in helping us pick our next car! He was extremely thorough, knowledgeable and also very patient with us. I would certainly recom Esteban was fantastic in helping us pick our next car! He was extremely thorough, knowledgeable and also very patient with us. I would certainly recommend coming to him for any new cars in the future. More

Routine vehicle maintenance Excellent job guys!! Keep it up! Service was great, facilities are great, everyone was friendly. Also, couldn't beat the prices either. I'll continu Excellent job guys!! Keep it up! Service was great, facilities are great, everyone was friendly. Also, couldn't beat the prices either. I'll continue to bring my KIA here for service! More

A total scam and sexually harassed If I could score this dealership lower I would. The service garage employees are sexist and practice scamming customers. I called prior to showing u If I could score this dealership lower I would. The service garage employees are sexist and practice scamming customers. I called prior to showing up and spoke to a service manager who told me one thing (your service will be covered under warranty) after he looked up my vehicle's info and I explained the issue to him that I had diagnosed at 2 other garages. I made an appointment and when I dropped my car off and a salesman and a porter made sexually harassing jokes in Spanish because they thought I didn't speak the language when I was working with another rep to give them my info for vehicle drop off. I then had another man interrupt my conversation to explain to me that I didn't know what I was talking about regarding the check engine light code and issues that I brought with me from 2 other garages and the car needed to have a full diagnostic review and it would be $130 an hour. I approved 1 hour only as I already had 2 other tests run from other garages and knew exactly what the p200a code was after my own research and it would not take more than an hour to run a code through a computer to get results. I was called later and told that even though I only approved 1 hour they decided to go ahead and move forward with an additional 2 hours and that it would be $390 just for diagnosing my car and to top it off their diagnostic report WAS THE EXACT SAME INFORMATION THAT I CAME IN WITH. I asked why it took so long to run a code and the service manager had only this to say well you dropped the car off at 12 and it's 3 now so that is three hours. After I explained to him that just because I dropped my car off was not a reason to start charging me and I should only be charged for when a technician starts working on my car and because I brought all the information in to them it really shouldn't have taken more than an 1 hour. Also, the service manager who was the same man I spoke to that told me the service was under warranty told me that it wasn't under warranty. Needless to say I did not have my service done here and WILL NEVER RETURN TO THIS DEALERSHIP EVER AGAIN. If you want to be sexually harassed, made to feel like an incompetent fool, completely scammed, and screwed over feel free to visit this dealership as they have those attributes in spades. More