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Kia of South Austin

Austin, TX

Overview
Reviews
Vehicles
4.1
536 Reviews
Call Dealership (512) 444-6635

5306 S Interstate 35 Frontage Rd

Austin, TX

78745

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Showing 536 reviews

October 04, 2024

Good service come see them Luna is great at helping good dealer and service thank you More

by dennisdove40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luna in auto service
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Oct 06, 2024 -

Kia of South Austin responded

Hi, thank you for your kind review; we are happy to pass along your comments to the Luna here at Kia of South Austin! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 24, 2024

I went with an appointment for service but they made me wait for 3 hours to complete the service of the car. More

by prageetbds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Sep 28, 2024 -

Kia of South Austin responded

prageetbds, Thank you for your feedback about your extended wait time, this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Kalani Asido General Manager kasido@Kiaofsouthaustin.com

September 23, 2024

Rotten service They are liars Stop buying their cars Owners and Managers has to be stupid not to know how their service reps are actually doing More

by Mr Ortega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony service department Is a liar should be fired. But the owners or managers have no clue or just plain stupid
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Sep 28, 2024 -

Kia of South Austin responded

Mr Ortega, Thank you for your feedback about your recent service, this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Kalani Asido General Manager kasido@Kiaofsouthaustin.com

Sep 28, 2024 -

Mr Ortega responded

He healed my car for 10 days with no work if he told me he could not work with it within a day I would’ve went somewhere else then he did not want to give me a loaner. Danny told me that he was gonna call me and he didn’t call me. I called him, Denny told me it would be another Two weeks and I call and he wouldn’t answer then he called me after 10 days and told me that the work would cost me over $4000 did not even do the recall that was on that car so I came and took the car home and has someone else Work on it the same day you all people should respond to these terrible service and do something about it instead of saying we’ll talk about it with my group of people which is nothing but lies. Your company will lose a lot of business and maybe go out of business because of your terrible service And terrible people working for you and no loaners and not telling you. They’ll keep it day after day after day without working because they’re too busy had I known went somewhere else. I will never come to your shop again and I will tell my friends and neighbors about my terrible experience With your company

September 21, 2024

Very positive attitude, works hard to make you feel valued. Clearly describes what service is needed. More

by biggrobbk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Talley
Report | Print
Sep 28, 2024 -

Kia of South Austin responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 10, 2024

The service department told me it would take about 2 hours to complete my service. They were completed in 2 hrs while I waited. Excellent service. More

by Baybrookgsd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Talley
Report | Print
Sep 13, 2024 -

Kia of South Austin responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 10, 2024

Wow - super poor customer communication. Lack of follow-up with customers. Like working in a time warp. No return calls, emails, texts, very slow and bad. Appears you are way too busy to ass More

by dalepearson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph, Kalani Asido
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Sep 15, 2024 -

Kia of South Austin responded

dalepearson1, Thank you for your feedback about the poor communication, this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our service team so that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Kalani Asido General Manager kasido@Kiaofsouthaustin.com

September 09, 2024

We bought our EV here and have been having it serviced as needed ever since. Timely service and good communication. I’m very happy with their products and service. More

by amkeane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manuel Bernal
Report | Print
Sep 10, 2024 -

Kia of South Austin responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 07, 2024

The only bad thing was is took a month before they even looked at the car before they could determine what was wrong. Once they figured that out it took only 2 days. More

by bonniemcvey
Recommend Dealer
Yes
Employees Worked With
Anthony
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Sep 10, 2024 -

Kia of South Austin responded

Thank you for your feedback about this negative experience you had with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Kalani Asido, General Manager kasido@Kiaofsouthaustin.com

September 04, 2024

They diagnosed the battery and replaced it, car starts right up now! They also let me know my brake pads need replacing but that has to wait until next month when I have a bigger paycheck. Drop off and ch More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man sho checked me in.
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Sep 06, 2024 -

Kia of South Austin responded

Hi Lisa, thank you again for taking the time to let us know how we did. We hope you have a great day!

September 04, 2024

Everything was great except financing took way too long it took almost 2 hrs I have exceptional credit and it was a rather small purchase More

by Larryfernandes8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Gonzales
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Sep 06, 2024 -

Kia of South Austin responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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