Kia of South Austin

Crizelda: Highly professional and knowledgeable service advisor who patiently advised me through my vehicle service. advisor who patiently advised me through my vehicle service. More

Bought a 2022 KIA SOUL on 8/08/2021 from KIA of South Austin. I dealt with Salesman Chris Flanc, who is by far the BEST Salesperson I have ever had the pleasure to meet and do business with. He was not p Austin. I dealt with Salesman Chris Flanc, who is by far the BEST Salesperson I have ever had the pleasure to meet and do business with. He was not pushy, aggressive, or rude in any way. He is the most friendly and professional person I have ever encountered, he stayed back and let us shop around and when we had a question he was there and was able to answer ALL our questions and concerns. If not for the way Chris handled himself and how he treated us, I guarantee we would have walked off the lot without making a purchase. We had stopped by ALL the other car dealerships in Austin and walked off due to the Salesmens attitudes. If you want a great shopping experience, go to KIA of South Austin and deal with Chris Flanc, I GUARANTEE he will do right by you. And for a side note, the Sales Manager Esteban Alanis is also Top Notch. Thank you again CHRIS and ESTEBAN for the AWESOME treatment and speedy service in closing the deal. P.S. There was no need to haggle over pricing or anything else, we got a better deal than what we were anticipating. Thank you, Thank you, Thank you !!! More

In more than a half-century of doing business, my experience with South Austin Kia’s service department was by far the worst—in ANY type of business, let alone auto service. I took my Niro there for experience with South Austin Kia’s service department was by far the worst—in ANY type of business, let alone auto service. I took my Niro there for warranty repairs. It sat there for five days during which I couldn’t reach anyone on the phone to learn what was going on. Finally I drove my wife’s car an hour round-trip just to talk to Antonio, my supposed service rep. He was very vague about whether or not the car could be fixed, or when it might be fixed. So I told him that I’d just come back that afternoon to pick up the car and take it elsewhere. I then spent another hour round-trip going there a second time with my wife in her car so I could drive my Niro home. Only after I got home did I discover that they’d taken apart my back seat and hadn’t put it back together. After I took it to North Austin Kia, they told me that Kia South had also removed, and not put back, a safety panel without which I could have died if I’d touch what was underneath it. Kia North had to charge me $79.80 for putting back together what Kia South had left apart because that work could not be covered by warranty. Then I got a mumbled voicemail from just “Kia” saying my parts were in. I naturally assumed that was Kia North, because the voicemail came a week after I’d taken my car home from Kia South and I was waiting for parts to come in at Kia North, so I scheduled with Kia North to get the repairs done—only to discover when I showed up there that I’d wasted another round-trip hour because my parts were NOT yet in there. It turned out that the voicemail was from Antonio at South Austin, who had not even caught the fact that they were no longer on the case, that I was done with them—and his voicemail didn’t even say which Kia he was calling from. So Kia South Service deprived me of my vehicle for several days, did no repairs on it, told me nothing definite about it ever getting repaired, took parts apart and didn’t put them back together, risked my life by leaving off a key safety panel, idiotically left me a voicemail a week later about parts being in without even saying where they were calling from, and cost me a great deal of time, trouble, and $79.80, which Kia Corporate had to repay to me after I took this case to them. In sharp contrast, Kia North is clear and efficient; even when there’s a delay, they explain why, and you can actually reach them on the phone. Another reviewer said to avoid Kia South service for one’s mental health and to go to Kia North instead. I can certainly attest to the truth of that statement. It’s clear from the great many other negative reviews that while my experience was astonishing, it was not an exception. As I told Kia Corporate, the South Austin Kia Service Department should be closed. More

Awesome experience. Whole process was quick and smooth. I knew what I want and Kia of South Austin team made it happen. Price was lower than others and no "surprises". Everything was disclosed by salesperson knew what I want and Kia of South Austin team made it happen. Price was lower than others and no "surprises". Everything was disclosed by salesperson. They even got me better rate than my pre-approval. Would recommend everyone I know to give them a call. More

Dealer add ons that are not included in any printed price, either online or on the window sticker that add over 3K to a 16K car and are not optional are unethical and should be illegal. If they are al price, either online or on the window sticker that add over 3K to a 16K car and are not optional are unethical and should be illegal. If they are already installed, they should be part of the price that is advertised. I guess Truth in Advertising laws don't apply to car dealers? I will make sure everyone I know never gives this dealership any business. I own a Kia and I love it. You give Kia a bad name. More

We went to this one because my son saw a car he wanted to use for work and college. Come to find out they low balled us on our trade in by thousands of dollars and wanted a $6,000 down payment on a $9,000 ca use for work and college. Come to find out they low balled us on our trade in by thousands of dollars and wanted a $6,000 down payment on a $9,000 car. After being there for 5 hours and giving us the run around we left and my son's truck was acting up. Come to find out, the person or person's that appraised the truck took one of the plug wires off and disconnected from the distributor cap. This is how you treat your costomers?? Never go to this dealer. By the way, a few years ago I co-signed with my other son on his car and was approved in 10 minutes and I did Not have a job. So Kia of South Austin, thank you for Not letting us get a car for my son. More

I would give Kia 0 stars if I could. Who ever reads this save yourselves some heartache. This has been an absolute nightmare. This is me and my husbands first time buying a brand new car. We literally are t save yourselves some heartache. This has been an absolute nightmare. This is me and my husbands first time buying a brand new car. We literally are the people who buy cars off eBay. I bought my Kia Soul EX back in August 2020. Well started having issues with it after maybe 4-5 months/7,000 miles. Engine making horrible sounds and stalling out. They changed the oil said don’t know what the problem was runs/sounds fine now. Started doing it again after 2-3k miles driving it. They did an oil change and did a computer reset. Runs fine until the next 3k miles. Oh there’s a problem with the car using too much oil we’re going to have to replace the engine. Mind you on all occasions they would not help us get a loaner car or made excuses why they couldn’t help us. Kias cars are priced right and are attractive looking cars, but what’s the point of lux features if it doesn’t run and you pay $25,000 for a brand new car that only works half the time you’ve owned it for 6 months oh and you’ll have to wait weeks for a loaner car and have to fight and threaten the dealership to help you. I had to call the dealership yesterday to confirm the status of my vehicle because my rental is due back tomorrow and no one has contacted me to confirm if my car will be ready or if the rental will be extended. It took a week and a half after dropping it off to even get a rental. We even talked to the GM where all he offered was for us to trade in and buy a new car! My car that doesn’t work is brand new and I definitely don’t want to pay any more money than I have to with any Kia ever again. You will not get your time or money back, and trust me I’m less worried about the money, my time is much more valuable. I’ve had to call out of work and pay for Ubers for lack of transportation, mind you while making payments on my brand new car. But, if your someone where your money is more valuable I seriously caution you to avoid any and all of KIAs dealerships and cars. I wished I listened to my work friend who has had a similar experience with their Kia Telluride. Spend just a little more money on a car company with a better reputation of reliability, I really wish I had. More

Non-negotiable addon kahu is completely unacceptable. As someone who works in cybersecurity and deals with information privacy, the fact that Kahu is a non-removable option that is required is absolutely ho someone who works in cybersecurity and deals with information privacy, the fact that Kahu is a non-removable option that is required is absolutely horrible, especially since that company collects data about your location to sell. Before I get lectured on being tracked by smartphones all the time, I much rather a company like google or apple that is almost always under federal scrutiny managing my data rather than some unknown. An honest dealership absolutely should make this optional. More

Unorganized, untruthful and sell cars that have things wrong with them that they don't disclose. Run away. How can they improve? Dont pawn off lemon cars on unsuspecting people, do return calls, get bette wrong with them that they don't disclose. Run away. How can they improve? Dont pawn off lemon cars on unsuspecting people, do return calls, get better attitudes. More

Brought my car in for maintenance and ac diagnosis service. They kept it for three hours, claimed they did all these check and topped liquids off, and didn't perform any of the service and still charg service. They kept it for three hours, claimed they did all these check and topped liquids off, and didn't perform any of the service and still charged ac diagnostics where they didn't check squat but put freon in and said it was the compressor ( which second mechanic confirmed it was the condenser). After calling later to complain, the service lady Ivon, who also checked me in and out that same day, said I was never there and kept sticking to it until I said I could prove it with my credit card charge. Eventually talked to the manager but was an obvious sham. More