Kia of South Austin

Liars, Bait and Switch After coming to an arrangement on pricing I arrived at the dealership to find the car we'd made a deal on was "sold" (it wasn't) and that they would h After coming to an arrangement on pricing I arrived at the dealership to find the car we'd made a deal on was "sold" (it wasn't) and that they would honor the pricing on a lesser car. Anthony was who I had a deal with, Derek was the smug manager who was quick to dismiss a well qualified buyer with money to burn . More

Nice PEOPLE and Excellent Service! I took my Kia for a recall and it was done quick they even wash my Car! I will recommend them and we are thinking on get a new car from them!:) #Kia I took my Kia for a recall and it was done quick they even wash my Car! I will recommend them and we are thinking on get a new car from them!:) #KiaBestService More

Quick response, when my engine light came on! on a Friday, while picking up the kids from school our engine light came on. Once i stop i called in and spoke with Barbara. Explain what was going on on a Friday, while picking up the kids from school our engine light came on. Once i stop i called in and spoke with Barbara. Explain what was going on and i have check the oil and water but i didn't know what else could be wrong and i needed to take the car in, NOW. Barbara spoke with the Service Mgr and i was set to bring it in once i was done picking up the kids. What Barbara didn't know, i have to drop off the kids in Kyle and i was worry of getting stuck on 35. Somehow the light goes off and i was able to have the service appt for the next morning. After all the worry there was nothing found, the car is new and has 6,400 miles on it. More

Replaced alternator and brake service Took me in, I did not have an appointment. They evaluated situation and kept me informed. Fro not having an appointment the time the work was done was Took me in, I did not have an appointment. They evaluated situation and kept me informed. Fro not having an appointment the time the work was done was excellent. It was done on the same day. Thank you More

Showed respect for my time Cody listened carefully to my request for a timely repair - I happened to have a very tight schedule that day. He gave me a completion time that woul Cody listened carefully to my request for a timely repair - I happened to have a very tight schedule that day. He gave me a completion time that would get me to my appointment on time. While I was in the waiting room he came in to update me on progress which I appreciated. The car was washed and ready 20 minutes ahead of schedule. It is wonderful when people under promise and over deliver. Thank you Cody. More

Worth the wait! I had my regular oil change. I chose to wait, and even though it was time-consuming, it was a pleasant wait. Everyone was courteous. and profess I had my regular oil change. I chose to wait, and even though it was time-consuming, it was a pleasant wait. Everyone was courteous. and professional. More

Reliable Customer Service We did the deal long distance and it went extremely smooth in every way. Very reliable and timely with everything. It was a great experience. We did the deal long distance and it went extremely smooth in every way. Very reliable and timely with everything. It was a great experience. More

Great experience I took my car in for a software update. The service manager greeted me, immediately took care of the paperwork and showed me to the waiting room. They I took my car in for a software update. The service manager greeted me, immediately took care of the paperwork and showed me to the waiting room. They had fresh coffee and snacks available, and a comfortable lounge area. The service was done in the time told to me. As an extra bonus, they even washed my car! Great service. I highly recommend this dealership! More

Very impressed after six months Purchase of my new KIA Rio was painless. Salesman Robert Juarez made excellent suggestions based on my needs and limits – helping me find the perfect Purchase of my new KIA Rio was painless. Salesman Robert Juarez made excellent suggestions based on my needs and limits – helping me find the perfect vehicle at the right price. He also helped us understand the dealer's commitment to service and followup. From vehicle surveys to polite query from the dealer – it's obvious this dealership cares about total customer experience. My first vehicle checkup was painless. Booked in advance with the KIA South Austin app, Advisor Cody got my car in and out quickly with thorough attention to every detail. Very impressed with KIA of South Austin. They certainly set a high standard for sales and service. Very highly recommended. More

Joshua our salesman did an excellent job. Joshua understood as our salesman that this wasn't our first vehicle and time was everything. The other staff looked for the vehicle wanted by us beca Joshua understood as our salesman that this wasn't our first vehicle and time was everything. The other staff looked for the vehicle wanted by us because it wasn't available at the dealership. We were given a car to drive home until the following day to pick up the new vehicle. Joshua ensured we knew the upgrades on the 2019 Kia vs the 2016 we traded in. More