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Kia of South Austin
Austin, TX
573 Reviews
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Showing 573 reviews
April 23, 2022
Horrible service dept. Car has been there since 3/8 for an engine replacement. All they do is give you the run around. I've spent thousands on rentals & drained my savings Car has been there since 3/8 for an engine replacement. All they do is give you the run around. I've spent thousands on rentals & drained my savings waiting on this repair. Every week it's something new. Advisor told me car would be ready today (I have a vm & texts messages as proof). I just called & was told the advisor's off, the tech's off, work's not done & I now need more repairs... one being a battery. Why wasn't I told this on Thursday, when the advisor called? 🤬 I absolutely HATE this dealership! My cars been sitting idle on their lot for a month... of course the battery is gonna die. It's their responsibility to keep the battery charged, if it's been there for over a mth. The battery is less than a year old, I know... because I purchased it and put it in myself. 😡 Now, I have to pay for their mistakes. I've already reported them to Kia Corporate, per the GM's recommendations and I will be calling them again on Monday. I will also report this dealership to every outlet that I can. I'm livid & will NEVER, ever bring my car back there. More
by Rchrrson
Employees Worked With
Althony Allen
April 19, 2022
I took my car for an oil change and told salvador ortega the antifreeze was on the low mark ,he said that he was going to top it , I got home and check it ,they did not do it someone is not doin th ortega the antifreeze was on the low mark ,he said that he was going to top it , I got home and check it ,they did not do it someone is not doin their JOB. More
by saenzjohn354
Employees Worked With
salvador ortega
February 09, 2022
No customer service. I called about buying a new car. I wanted an out the door price for a cash deal. " Sales manager" supposed to call me. Three hours later, I have heard nothing. Afraid they blew a sale. wanted an out the door price for a cash deal. " Sales manager" supposed to call me. Three hours later, I have heard nothing. Afraid they blew a sale. More
by airnow36
Employees Worked With
Enrique Rios
January 25, 2022
months agoIn Kia of South Austin I was discriminated months ago In Kia of South Austin I was discriminated and deceived. I decided to buy a 2021 kia sorrento. When everything was ready, they sent me months ago In Kia of South Austin I was discriminated and deceived. I decided to buy a 2021 kia sorrento. When everything was ready, they sent me to their financial advisor to verify the credit and sign it. But, when I saw the interest rate it was 11.5%, the highest rate that I have been offered for a vehicle loan. I asked the financier why he gave me that high rate if the credit score is good -700- and my anual income is more than 60,000 a year and I do not have any bad report. He replied that the high rate was because you I'm an Uberdriver and that Kia finance does not like to lend to Uber Drivers. I decided to cancel the business and ask for my car back. It was received as a trade. After this big problem Esteban Alanis who introduced himself as sales manager and the salesman Leo Dawson came to apologize for what happened and ask me to give them the opportunity to get a better rate. They asked me to take the kia home to test it and daid they would call me when everything was ready. I told them yes , but that I would only accept a 4% rate, otherwise they would give me my car back and there would be no business. Esteban the Sales Manager called me two days later and said that everything was ready for me to come and sign the loan and keep the car. I asked him if he got 4% and he said no but I got him 4.25%. I said ok but still I am not going to buy the red 2021 kia sorrento because it does not have the safety technology that I had in my nissan rouge and that I'd the important to me, so I asked for my car returned. When I went to return the kia sorrento. I checked on the internet on the consesinary's website and they had a kia with everything I needed and asked why they didn't give me that, and the manager again discriminated against me, saying that car is not for uber drivers, I told him again are you discriminated me? He got scared and told me he was going to talk to the general manager. Then he returns 20 minutes later and he told me everything is ok and ready. The new kia sorrento s cristal beach is yours, I got you 4.25%. He send me the financier to sign the credit and said everything is ready for you. Tje financial guy gave me a summary and said your monthly payment is $ 750 with a rate of 4.25%. The monthly payment is higher because the car is worth more. He gave a close anvelope with my paperwork copies.I accepted and I sing over the tablet screen of the desk computer. I trusting everyone and signed and bought car. Even so, the monthly payment seemed high to me and one day I received a letter from my bank saying that they had made an offer but the dealer did not take it and show me the deal. I went to kia to make a complain but the Financier told me that he had deleted all the offers that he rrcived for my aplication. He said he did not showme the offer from my bank because it was surely higher. Two days ago I got a good refinancing offer from a bank with 2.4% for my good credit. For the first time I checked the sealed envelope with the copies of my credit papers that the dealer gave me and I discovered that they cheated me and gave me a rate of 6.25. More
by grojasusa
Employees Worked With
Leo, Jose Fernandez, Esteban Alanis, Kris Chakravorty
January 20, 2022
I had three separate visits to this dealer within the past few months. One was okay, one was disappointing, and one was terrible. Communication is poor, and when expected arrival dates change, they do no past few months. One was okay, one was disappointing, and one was terrible. Communication is poor, and when expected arrival dates change, they do not text to update you, so if you are looking forward to testing or seeing a vehicle, don't expect it to be there when they say, and realize you will need to keep checking in yourself. When you do make an appointment and they know you're coming, they will still leave you waiting around plenty once you arrive, and seem disorganized. On that second visit, we had to talk to probably three different people to finally see the car we came in to see, even after asking for the contact person. The most recent appointment with Chris Flanc was the worst. We called the day before and said we wanted to come in to special order a vehicle because the Kia site will not let you do it yourself from home. My husband took time off work and told them specifically which car. They had none in stock, which we understand, but they never said they would not be able to order one for us either, so we drove there and were misled by Chris for 35 minutes before he brought in some manager to say they are not taking any orders! Before that, he clicked around on the Kia site just as one can easily do at home and was not communicating anything or being helpful in any way. He couldn't even show us a car in the color we were interested in. Then he randomly got up from the desk without saying "Excuse me", "I'll be right back", or anything, and disappeared for about ten minutes, leaving us confused and frustrated. That's when the manager came and explained they are not taking any orders and we were like "What are we doing here?!" So overall, they are ridiculously unprofessional and showed utter disregard for our time. It was a huge, frustrating waste, especially when we clearly communicated in advance the purpose of the visit and had been in to see the same vehicle two months ago when they had one for someone else. With the dearth of cars now, it is clear they are unwilling to make the slightest show of customer service when the "ball" is so clearly in their court. We have been car shopping for quite a while now and no one has pulled anything as ridiculous as this! They also add an expensive package to new cars that I believe you don't have the option to remove and I know a nearby Kia dealer is charging $2K for it, as well as what they call a "premium" to obtain a car so that customers pay well above sticker price. On the first visit, Herb bragged how they are able to do this with their vehicles in such high demand. That is terrible when it's tough enough to find the vehicle you want in the first place. Perhaps that is determined by the manufacturer, but they could at least be kinder about it instead of like "Hahaha, if you really want it, you better prepared to cough up a few more thousand above the listed price!" I also saw on Cars.com that this dealer formerly had a different name, I think "South Point Kia" and they only had a two star rating, which is probably why they changed the name. Keep this up, and you'll need to change it again, Kia of South Austin. Please work on your people skills and emotional intelligence. More
by Patient, but poorly treated
Employees Worked With
Chris Flanc, Herb
January 10, 2022
Product Specialist Chris Flanc, was very helpful and professional person I have ever had the pleasure to meet and do business with. When I buy my next KIA I will definitely contact and work with Chris. professional person I have ever had the pleasure to meet and do business with. When I buy my next KIA I will definitely contact and work with Chris. More
by gno25
Employees Worked With
Chris Flanc
November 04, 2021
Sarah Soto and Anthony Hill are the most friendly and are the best. They helped my mom pick out her car and now they helped me pick out mine and couldn't ask for more the best. They helped my mom pick out her car and now they helped me pick out mine and couldn't ask for more More
by patkat2
Employees Worked With
Sarah Soto
