Kia of South Austin | Page 23

Made a appointment for an oil change. When I got here I was informed it would take about 3 hours. I was told that it’s really first come, first serve so why do they make appointments? I’ When I got here I was informed it would take about 3 hours. I was told that it’s really first come, first serve so why do they make appointments? I’ll be going somewhere else next time. I live out of town so there is no option but to wait here. More

Hector was incredibly helpful throughout the entire process with repairing my vehicle. For someone like myself who doesn’t know much cars, he was very clear and thorough in explaining what was wrong. A process with repairing my vehicle. For someone like myself who doesn’t know much cars, he was very clear and thorough in explaining what was wrong. Also all the ways they could assist me getting back on the road safely. I always have a great experience here and this time was nothing short of that. Thank you guys! More

Horrendous from the get go when I leased through them. Poor dealer prep, problems with the paperwork. Shortly after I leased the vehicle I notice a few hail dimples in the roof. When I contacted them t Poor dealer prep, problems with the paperwork. Shortly after I leased the vehicle I notice a few hail dimples in the roof. When I contacted them to fix them, they said they would but kept putting me off as to when and how. Then they quit returning my calls and I finally gave up. Service department is just as bad. They don’t even return my calls when I try to schedule work. Will never deal with them again. More

Great assistance from Jonathan Tolley. He was polite, professional and informative. He went the extra distance. He was polite, professional and informative. He went the extra distance. More

Horrible service dept. Car has been there since 3/8 for an engine replacement. All they do is give you the run around. I've spent thousands on rentals & drained my savings Car has been there since 3/8 for an engine replacement. All they do is give you the run around. I've spent thousands on rentals & drained my savings waiting on this repair. Every week it's something new. Advisor told me car would be ready today (I have a vm & texts messages as proof). I just called & was told the advisor's off, the tech's off, work's not done & I now need more repairs... one being a battery. Why wasn't I told this on Thursday, when the advisor called? 🤬 I absolutely HATE this dealership! My cars been sitting idle on their lot for a month... of course the battery is gonna die. It's their responsibility to keep the battery charged, if it's been there for over a mth. The battery is less than a year old, I know... because I purchased it and put it in myself. 😡 Now, I have to pay for their mistakes. I've already reported them to Kia Corporate, per the GM's recommendations and I will be calling them again on Monday. I will also report this dealership to every outlet that I can. I'm livid & will NEVER, ever bring my car back there. More

I took my car for an oil change and told salvador ortega the antifreeze was on the low mark ,he said that he was going to top it , I got home and check it ,they did not do it someone is not doin th ortega the antifreeze was on the low mark ,he said that he was going to top it , I got home and check it ,they did not do it someone is not doin their JOB. More

No customer service. I called about buying a new car. I wanted an out the door price for a cash deal. " Sales manager" supposed to call me. Three hours later, I have heard nothing. Afraid they blew a sale. wanted an out the door price for a cash deal. " Sales manager" supposed to call me. Three hours later, I have heard nothing. Afraid they blew a sale. More

I had three separate visits to this dealer within the past few months. One was okay, one was disappointing, and one was terrible. Communication is poor, and when expected arrival dates change, they do no past few months. One was okay, one was disappointing, and one was terrible. Communication is poor, and when expected arrival dates change, they do not text to update you, so if you are looking forward to testing or seeing a vehicle, don't expect it to be there when they say, and realize you will need to keep checking in yourself. When you do make an appointment and they know you're coming, they will still leave you waiting around plenty once you arrive, and seem disorganized. On that second visit, we had to talk to probably three different people to finally see the car we came in to see, even after asking for the contact person. The most recent appointment with Chris Flanc was the worst. We called the day before and said we wanted to come in to special order a vehicle because the Kia site will not let you do it yourself from home. My husband took time off work and told them specifically which car. They had none in stock, which we understand, but they never said they would not be able to order one for us either, so we drove there and were misled by Chris for 35 minutes before he brought in some manager to say they are not taking any orders! Before that, he clicked around on the Kia site just as one can easily do at home and was not communicating anything or being helpful in any way. He couldn't even show us a car in the color we were interested in. Then he randomly got up from the desk without saying "Excuse me", "I'll be right back", or anything, and disappeared for about ten minutes, leaving us confused and frustrated. That's when the manager came and explained they are not taking any orders and we were like "What are we doing here?!" So overall, they are ridiculously unprofessional and showed utter disregard for our time. It was a huge, frustrating waste, especially when we clearly communicated in advance the purpose of the visit and had been in to see the same vehicle two months ago when they had one for someone else. With the dearth of cars now, it is clear they are unwilling to make the slightest show of customer service when the "ball" is so clearly in their court. We have been car shopping for quite a while now and no one has pulled anything as ridiculous as this! They also add an expensive package to new cars that I believe you don't have the option to remove and I know a nearby Kia dealer is charging $2K for it, as well as what they call a "premium" to obtain a car so that customers pay well above sticker price. On the first visit, Herb bragged how they are able to do this with their vehicles in such high demand. That is terrible when it's tough enough to find the vehicle you want in the first place. Perhaps that is determined by the manufacturer, but they could at least be kinder about it instead of like "Hahaha, if you really want it, you better prepared to cough up a few more thousand above the listed price!" I also saw on Cars.com that this dealer formerly had a different name, I think "South Point Kia" and they only had a two star rating, which is probably why they changed the name. Keep this up, and you'll need to change it again, Kia of South Austin. Please work on your people skills and emotional intelligence. More

Gio was great! Very friendly and informative about my vehicle and the writing area service was excellent vehicle and the writing area service was excellent More