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Kia of South Austin

Austin, TX

4.1
573 Reviews

5306 S Interstate 35 Frontage Rd

Austin, TX

78745

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Showing 573 reviews

May 23, 2023

Do not purchase a vehicle from KIA if you need any type of service they will keep your car for over a month this has happened 2 times already in the past 6 months and when we call they don't return your ca More

by glomac
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Salvador Ortega/33159 was the per that helped us.
May 23, 2023 -

glomac responded

glomac Do not purchase a vehicle from KIA if you need any type of service they will keep your car for over a month this has happened 2 times already in the past 6 months and when we call they don't return your call either. This last time I left it there approximately 30 days and my car never got seen at all and when we got there to pick up it also had a screw in my tire was flat and the car would not start cause it sat so long without getting looked at but according to sales person they had just drove our car up explain that they have no kind of courtesy to call and let us know what was going on. We need our car to work and they make you leave it or they won't even look at it. These are the Kia experts you will have work on your vehicle when you buy at KIA. Warning do not buy I just took my car in cause the emissions light was turning on and wanted to get it fixed before the problem got worse but nothing. If management even cares enough to call us to find out why they dropped the ball but they did not even come around at all. We are the Macias family and we picked our car up on 5-19-2023. Never again and we have bought 4 kia's but no more enough is enough. Worst customer service I ever got. NO WORK WAS DONE OVER DAYS LEFT AT KIA. I only gave you 1 star cause I could not submit without marking a star to rate.

May 31, 2023 -

Kia of South Austin responded

Thank you for your feedback about the length of service because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Kalani Asido General Manager kasido@Kiaofsouthaustin.com

May 31, 2023 -

glomac responded

my email is Glomac1958@gmail.com This is not the first time this happened twice in the past 9 months aboth time we took our car in left it over 30 days and still didn't get the maintenance we needed done. If you need to talk you can give me your ph. no and I will reach out to you.This still doesn't help with my car still not working properly and I thought I was taking it to the best place for a kia but apparently not.

April 28, 2023

I am a loyal customer, love service here, JD Juazez and Manager always working with me for a deal More

by somphosthunsan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Castille, Jose Fernandez, Enrique Rios, Arik Bachsian, Esteban Alanis, Kris Chakravorty, Jay Anderson, Kalani Asido, Derek Jackson, Shayna Sidilau
May 02, 2023 -

Kia of South Austin responded

Thank you for your kind words for our staff, we appreciate it!

May 03, 2023 -

Kia of South Austin responded

Hi Somphosthunsan, we are very happy to have provided you with such a positive experience!

April 28, 2023

Do NOT come to this Kia Dealership. They force you to buy overpriced dealership addons or they wont sell you the car while also bait and switching numbers and just straight up lying hop More

by cybeck6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
JD Juarez, Esteban Alanis
Apr 28, 2023 -

Kia of South Austin responded

Thank you for your feedback about your sales experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Kalani Asido General Manager kasido@Kiaofsouthaustin.com

March 19, 2023

The salesman was busy with another customer and when he got to me he didn’t seem interested in selling me the car. He didn’t look at my trade in and never got back to me to let me know if and when the car More

by msmith2118
Recommend Dealer
No
Employees Worked With
Jd Juarez
Mar 20, 2023 -

Kia of South Austin responded

Thank you for your feedback about your sales experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Kalani Asido General Manager 512.444.6635 kasido@Kiaofsouthaustin.com

January 02, 2023

DISTASTEFUL AMBASSADORS. Extremely poor customer service. My fiancé and I put a deposit on a 2023 Hybrid Sportage that was in transit and we were told it would be 3 weeks un More

by Jendyer95
Purchase Time
Recommend Dealer
No
Employees Worked With
Anthony Hill
Jan 03, 2023 -

Kia of South Austin responded

Thank you for your feedback about your sales experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Kalani Asido General Manager 512.444.6635 kasido@Kiaofsouthaustin.com

December 28, 2022

I have left message after message and nobody has returned my call. I had my car serviced at this location and expressed my concerns over an oil leak and a radiator leak-- car brough in for a recall also-- a More

by golfman862000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vanessa jackson, Jeremy Graves, saldavor, Brett Pelkey
Dec 29, 2022 -

Kia of South Austin responded

Thank you for speaking with us over your concerns. We truly appreciate your business and we look forward to seeing you on Friday so we can help resolve any issues.

October 28, 2022

We've purchased 3 automobiles from Kia of South Austin. We've returned to them because they are knowledgeable, courteous, patient, and always willing to answer our questions. From the receptionist, sales More

by salbracht
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Guerra/Product Specialist & Andrii Yurko/Finance Manager
Oct 31, 2022 -

Kia of South Austin responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

October 12, 2022

Made a appointment for an oil change. When I got here I was informed it would take about 3 hours. I was told that it’s really first come, first serve so why do they make appointments? I’ More

by plhbtx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure
Oct 14, 2022 -

Kia of South Austin responded

Thank you for your feedback about the time taken for your service because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Kalani Asido General Manager kasido@Kiaofsouthaustin.com

October 02, 2022

Hector was incredibly helpful throughout the entire process with repairing my vehicle. For someone like myself who doesn’t know much cars, he was very clear and thorough in explaining what was wrong. A More

by charles.mcmillan92
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Sosa
Oct 03, 2022 -

Kia of South Austin responded

Thank you Charles for your kind words! We look forward to your business with us again!

August 17, 2022

Horrendous from the get go when I leased through them. Poor dealer prep, problems with the paperwork. Shortly after I leased the vehicle I notice a few hail dimples in the roof. When I contacted them t More

by Gasser
Customer Service
Recommend Dealer
No
Employees Worked With
Don’t remember any names since they don’t respond.
Aug 17, 2022 -

Kia of South Austin responded

We truly value your business and thank you for bringing this to my attention. We have not had hail damage vehicles on our lot for over a year. Please contact me directly at 512.444.6635. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Kalani Asido General Manager

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