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Kia of South Austin
Austin, TX
584 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 06, 2023
STAY AWAY! !! They had my car on a warranty job caused by a Kia mechanic for 5 MONTHS with zero proactive communication. After I paid for car it wouldn't start! !! They had my car on a warranty job caused by a Kia mechanic for 5 MONTHS with zero proactive communication. After I paid for car it wouldn't start! I have notified the federal trade commission and retained counsel. Al Althony was my service advisor and he was useless and a liar. More
by Huggy
Employees Worked With
Al Allen
August 21, 2023
This dealer has many issues that span across a variety of areas you may experience. First and foremost, the service department is absolute chaos. I visited this dealership 4 times in a 4 month span to get my areas you may experience. First and foremost, the service department is absolute chaos. I visited this dealership 4 times in a 4 month span to get my car serviced while it was still under warranty and on multiple occasions, the advisor would forget to order the part needed to fix my vehicle. After 3 failed attempts, they finally called and told me the part was in and I could come get it fixed. Once I did, I was quoted 3 hours on the total time it would take to fix it and I ended up waiting for just under 5 hours. These past experiences ended up leaving me to find a different Kia dealership to get serviced. I recommend finding a smaller dealership or local shop to get your car serviced because the overall process at Kia of South Austin will leave you wanting to pull your hair out from pure frustration and minimal communication and transparency. They also try to upsell EVERYTHING so save your money and get a quote from a smaller service center, otherwise you’ll pay an arm and a leg for a service from this location. More
by BM
Employees Worked With
N,A
August 18, 2023
Love this KIA dealership. I go to KIA of South Austin to service my Telluride. Jonathan took great care of my Telluride. When it was ready for the ride home it was so clean it I go to KIA of South Austin to service my Telluride. Jonathan took great care of my Telluride. When it was ready for the ride home it was so clean it sparkled 😁. Thank you Jonathan!! More
by Carla Gilmore
Employees Worked With
Jonathan Sanchez, Kalani Asido, Derek Jackson
August 13, 2023
Quick and very intuitive. I love the technology and how spot on everything is. Not very invasive making it feel more comfortable for everyone. I love the technology and how spot on everything is. Not very invasive making it feel more comfortable for everyone. More
by Jimmy.davidson.26
Employees Worked With
Luna
August 12, 2023
Very impressed with Aaron Schulman in sales! He not only offered to show us a car on his day off but provided all the information we needed to complete the sale. We felt he was truly interested He not only offered to show us a car on his day off but provided all the information we needed to complete the sale. We felt he was truly interested in being honest and transparent throughout the process. Appreciate his integrity! More
by Steph
Employees Worked With
Aaron Schulman
August 12, 2023
This review is only about the service Aaron Schulman provided my daughter and myself when she purchased a used vehicle from this dealership. Aaron was very courteous, and knowledgeable about the used C provided my daughter and myself when she purchased a used vehicle from this dealership. Aaron was very courteous, and knowledgeable about the used Chevrolet we were looking to buy. Throughout the purchase process Aaron went out of his way to make sure all our questions were answered and made us feel comfortable dealing with him. VERY PROFESSIONAL! Will definitely contact him again when looking to purchase a KIA. More
by cbobgo
Employees Worked With
Aaron Schulman
August 08, 2023
The Service department does a Good job but the mechanic who worked on my 2020 Telluride needs to be informed that a State Inspection needs to be done before the car battery is replaced. I had to drive my c who worked on my 2020 Telluride needs to be informed that a State Inspection needs to be done before the car battery is replaced. I had to drive my car 2 times a distance of 20 miles to clear monitors but it didn't clear all monitors. I am returning my car for the State Inspection in 3 days to see if all monitors are cleared. More
by andylepore
Employees Worked With
Manuel Simental
