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Kia of South Austin

Austin, TX

4.0
529 Reviews

5306 S Interstate 35 Frontage Rd

Austin, TX

78745

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Showing 529 reviews

June 26, 2021

We went to this one because my son saw a car he wanted to use for work and college. Come to find out they low balled us on our trade in by thousands of dollars and wanted a $6,000 down payment on a $9,000 ca More

by Mom
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Esteban Alanis
Jul 07, 2021 -

Kia of South Austin responded

Thank you for your feedback about your recent trade-in experience. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Kalani Asido General Manager 512.444.6635 kasido@Kiaofsouthaustin.com

Jul 07, 2021 -

Mom responded

We were actually in shock when we were offered $500 on a trade in for a truck that is worth thousands of dollars. When we did leave and the plug wire was taken off, what would have happened if we were in an accident? And if we had the truck inspected and saw the wire just hanging there. If the police asked who was the last person that looked at the truck, we would have said, Kia of South Austin, because whoever looked at the truck would have been responsible. We just can't believe how a dealership could sabotage a trade in vehicle to give the customer a lower trade in value.

June 17, 2021

I would give Kia 0 stars if I could. Who ever reads this save yourselves some heartache. This has been an absolute nightmare. This is me and my husbands first time buying a brand new car. We literally are t More

by hpsherretz
Recommend Dealer
No
Employees Worked With
N/A
Jul 07, 2021 -

Kia of South Austin responded

Thank you for your feedback about your car buying experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Kalani Asido General Manager 512.444.6635 kasido@Kiaofsouthaustin.com

May 31, 2021

Non-negotiable addon kahu is completely unacceptable. As someone who works in cybersecurity and deals with information privacy, the fact that Kahu is a non-removable option that is required is absolutely ho More

by aaa
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
aaa
Jun 10, 2021 -

Kia of South Austin responded

Thank you for your feedback about your experience with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Kalani Asido General Manager kasido@Kiaofsouthaustin.com

May 02, 2021

Unorganized, untruthful and sell cars that have things wrong with them that they don't disclose. Run away. How can they improve? Dont pawn off lemon cars on unsuspecting people, do return calls, get bette More

by farrisj1975
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Herb Steinmann
May 04, 2021 -

Kia of South Austin responded

Please call me, your farrisj1975 tag name isn’t helping me find you in our system. Let me clear this up really fast. We do not sell Lemons to anyone. All new vehicles come with warranties, if you have a Kia that you feel is a lemon and purchased it brand new. I have a few phone numbers that may help you with your problem. Please reach out to me Best Regards, Brian Chury General Manager bchury@kiaofsouthaustin.com

April 16, 2021

Brought my car in for maintenance and ac diagnosis service. They kept it for three hours, claimed they did all these check and topped liquids off, and didn't perform any of the service and still charg More

by VEHICULAR Menace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ivon
Apr 16, 2021 -

Kia of South Austin responded

Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to fix this and to earn your business, please contact me at AVento@Kiaofsouthaustin.com. I look forward to speaking with you. Anthony Vento Service Manager

March 27, 2021

This dealership sells lemons and is extremely unorganized. My partner made the mistake of buying a car here. Within a month, the windows were no longer working. They’ll set an appointment, we sho More

by Victor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chury, Brian
Mar 31, 2021 -

Kia of South Austin responded

Thank you for bringing this to my attention. I apologize for your shopping experience. I would like an opportunity to fix this and to earn your business, please contact me at bchury@kiaofsouthaustin.com. I look forward to speaking with you. Brian Chury General Manager

February 02, 2021

have never been as disgusted with a business’s practices have never been as disgusted with a business’s practices as I was (and am) with Kia of South Austin. My husband purchased a used vehicle from them wi More

by GOTfan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony
Feb 12, 2021 -

Kia of South Austin responded

Thank you for bringing this to my attention. I apologize for your husband's purchase experience. I would like an opportunity to fix this and to earn his and your business, please have him contact me at bchury@kiaofsouthaustin.com. I look forward to speaking with him. Brian Chury General Manager

January 13, 2021

Do not believe the "AcceleRide" nonsense. They state on the site that "Buying a car online and getting it delivered has never been easier." When I actually *tried* to buy one of the vehicles they had list More

by Frustrated potential customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Abraham
Jan 13, 2021 -

Kia of South Austin responded

Unfortunately, the Tellurides are selling over list price everywhere in America. Do you live in the South Austin area? If so, come and see me and I’ll work the deal. Best Regards, Brian Chury General Manager

Jan 13, 2021 -

Frustrated potential customer responded

Where in my post do you see anything complaining about free-market pricing of a popular vehicle? It’s a complaint about the (apparently fictional) claims of allowing fully online purchasing plastered all over your website and linked to in each car listing, and displaying a “purchase” that isn’t remotely close to the price you want to charge. I would never have put sensitive Personal Information into a website knowing that it was not (as claimed) a purchasing tool but just another sales lead generator. No wonder companies like Tesla are killing the dealer model by cutting out the middle man if this is how dealers do “e-commerce”. Fortunately not all dealers are so shady so I was able to get a vehicle at a marked up, but fair and transparent price elsewhere.

November 09, 2020

Terrible dealership. Do not buy from them. I reached an agreement to purchase a vehicle. They asked me to fill our a credit application to take my deposit even though I was going to pay cash for the full s More

by Kurt
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales Manager
Nov 13, 2020 -

Kia of South Austin responded

Kurt, I do not think this is a fair representation of what happened. This is why we do not hold cars. Holding vehicles causes too many problems, especially on the most popular Telluride package in the USA Besides, you inquired about a vehicle in October, then received a marketing email that was valid through the end of October. November 9, 2020, you inquired again after you had received an email from the General Manager asking if you had been assisted. Your reply was that a salesperson had not contacted you to purchase a vehicle we had in stock. After reviewing your emails to the dealership, All were specific saying that you wanted to order a Telluride and wanted a sales manager to reach out to you about it. There was no sale to "honor," as there was never a formal signed agreement to purchase a vehicle. Then you just inquired again, asking what your trade value is? We never agreed on numbers Brian Chury General Manager

October 12, 2020

Shady. Don’t trust them. They added a $2,000 up charge to my Kia for I guess extended warranty! It was not explained to me as required by their own contract. I have spent months trying to get it fixed but on More

by TJ.clement97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mr.Gill
Oct 16, 2020 -

Kia of South Austin responded

Tj We are a transparent company. We do not add a warranty until the customers sign the agreements. If you want it canceled, then let me know and I can send you a link so you can simply cancel The warranty. Best Regards, Brian Chury General Manager bchury@kiaofsouthaustin.com

Oct 16, 2020 -

TJ.clement97 responded

I have been in contact with Mr. Chury and I truly believe he will help me fix this issue. Thank you sir. I had clearly not reached the right person.

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