Kia of South Austin

Excellent! It’s always easy to drop off and get quick service. Everyone is nice and helpful! It’s always easy to drop off and get quick service. Everyone is nice and helpful! More

Great service! Thank you Jonathan for your help. Everyone was very nice and helpful. Thank you once again Thank you Jonathan for your help. Everyone was very nice and helpful. Thank you once again More

This dealership is driven to finding a win win scenario and do a great job of listening and helping find resolution. and do a great job of listening and helping find resolution. More

The whole service department is pretty good. I have four cars with them. Always looking out for me from Salvador to Luna Joseph. They’ve all been very helpful. I have four cars with them. Always looking out for me from Salvador to Luna Joseph. They’ve all been very helpful. More

Quick and Ccurate work. Easy in and oit. Al got my service complete well within the time quoted Easy in and oit. Al got my service complete well within the time quoted More

Service tech was prompt when I arrived and accurate about here estimate on how long the oil change would take here estimate on how long the oil change would take More

Every time I go to Kia South Austin they go above and beyond to solve the issues I am having with my vehicle. The staff is so nice, the waiting area is clean and they keep you updated on the status of yo beyond to solve the issues I am having with my vehicle. The staff is so nice, the waiting area is clean and they keep you updated on the status of your car your entire visit. I definitely will recommend anyone to Kia of South Austin. Also, special shout-out to Joseph for assisting me on my last visit. He was very nice and made sure to help me out! More

Worst service ever! Service team should just leave all of them. Customer service is worst than any place or industry I have ever seen. You just show up even with a appoi Service team should just leave all of them. Customer service is worst than any place or industry I have ever seen. You just show up even with a appointment you just stand there while the boys are just talking shop eating pizza and don’t even acknowledge that your alive.. then when there dine having there binging time they act upset that they have to stand up and go look at your car. I have all the names of each one of them and really feel disrespected that they can’t even say hello. The Gm should be very embarrassed but at the same time shocked not be shocked on review I mean look at be reviews on this it’s about the same issues. I have bought 2 brand new cars and 1 used Kia and trust me it’s not because of the service. Last example while I was waiting for my stinger GT being serviced I was really interested in upgrading to the new EV6 in the show room but for a hour while looking not one person in the showroom asked me if I was interested in buying a new car, what a lose they all look like there so busy or maybe I didn’t look like I could afford a 65k car. However after a hour one guy noticed me and said the door is unlocked if you want to peek in. Wow what a sales pitch. To bad I wanted the 2023 White GT in the showroom and my wife approved me to buy it. You guys need to do better there’s a lot of choices out there. TC . More

There are many reasons for this 1star today. I am a loyal Kia service center customer. From the time frame of an oil change that I was informed that it would take from2-3 that lasted 5hrs with n I am a loyal Kia service center customer. From the time frame of an oil change that I was informed that it would take from2-3 that lasted 5hrs with no correspondence informing me of the hold up. To getting the actual inspection report 30min prior to me leaving from a 5hr wait. To let me know of the recommendations needed/required. Poor customer service acknowledgment. At the point to where of course I would need to get the accommodation/requirements taken care of another day. That could have been prevented if I was informed at an earlier time within the wait. To me being informed that I purchased brand new tires at this dealership and was guaranteed warranty on the tires if any issues arises. But today was told they were not warranted because of the way the part was order by their representative at Kia dealership. How does this on fall on the customer? If the representative at the dealership orders the tires not the customer. Make it make sense. Kia please do better! My Kia since I have purchased the vehicle has always been serviced here. So disappointing. More