Kia of South Austin

I came there just to get an oil change and due to wonderful staff concern about me going out of town on two bad tires. They gave me tire options which I appreciate and purchased. wonderful staff concern about me going out of town on two bad tires. They gave me tire options which I appreciate and purchased. More

Had a good experience with them. They arranged transportation and were quick and efficient. The staff was kind and helpful as well They arranged transportation and were quick and efficient. The staff was kind and helpful as well More

Woeful experience. Not accreted by the Better Business Bureau you will not have consumer rights. Not accreted by the Better Business Bureau you will not have consumer rights. More

They are courteous, efficient and have a sense of humor. I've purchased my last two vehicles there and have been completely satisfied. I've purchased my last two vehicles there and have been completely satisfied. More

Really good service work done and had my car done really quickly. The customer service was phenomenal quickly. The customer service was phenomenal More

Completed the 60K service as requested. Great service rep! All good and completed on time. Thank you! Great service rep! All good and completed on time. Thank you! More

This service center is excellent. One of the reasons I buy KIA.. mm. Kkk oooo One of the reasons I buy KIA.. mm. Kkk oooo More

Unfortunately this is the closet dealership to my home. I have bought a vehicle and had three different vehicles serviced here. The lack of care and attention to detail is apparent. The service area is I have bought a vehicle and had three different vehicles serviced here. The lack of care and attention to detail is apparent. The service area is a mess with parts and boxes everywhere. When you are arrive for an appointment you will have to wait for an advisor and then be given a never accurate estimate of time. Late 2024 I came in for recall fixes and they applied software and parts for a completely different car. They then proceeded to gaslight me for a week. Just this week I came in with a check engine light that they said they fixed with a software change, that cost me $300 and when I left it wasn’t fixed. If you can avoid this dealership and its service department, I would. More

Got my car towed to this location because it was closest. Car had gone into limp mode and engine light came on. Spoke to Sal and he stated it would be around a week to week and a half until he could get a me Car had gone into limp mode and engine light came on. Spoke to Sal and he stated it would be around a week to week and a half until he could get a mechanic that had the ability to tear down and look at the engine. That time goes by still no call. Got a text stating needed 2 new tires oil change brakes and that the software was out of date they had updated it and car seemed to be out of limp mode. Called and asked for update and he only seemed concerned that I had not approved all the extra work when my only concern was motor. He told me it needed an oil change I had just had the oil changed 11/23 and it was now January 5th when it got towed. Told him this information he didn’t say but so I approved the oil change. We talked about doing 1000 mile check to verify if car was burning too much oil. He told me to bring it in right at 1000 miles to get levels checked. Wrote out notes since we would be taking to our local Kia in San Antonio. Well time goes by around 2/3 weeks we go drop it off and they state they will not be able to do it because the location there didn’t process properly and they didn’t put a seal on the oil cap. So now we are over miles and just so happens now we are over our warranty miles so looks like we’re screwed it there is an issue. Needless to say I’ve owned 4 Kia’s now and this will be my last with customer service like this. Wish I could go back and just have it towed to our local Kia instead of ever having to deal with the South Austin location. I’ve called Sal a few times but he apparently refuses to call me back. More

Always a pleasant experience! I got my 2019 Kia Forte here and the service department is always easy to work with. I got my 2019 Kia Forte here and the service department is always easy to work with. More