Kia of South Austin

This dealership's service department has had my car since February 19... over 6 weeks ago. A complete lack of communication. No loaner cars to be had. I don't feel like my time is being valued at all. I don' February 19... over 6 weeks ago. A complete lack of communication. No loaner cars to be had. I don't feel like my time is being valued at all. I don't even know if my car has a diagnosis. I have been in touch with Kia USA and they ask me to wait for their representative to reach out to me, which also has not happened, though our case has been "escalated" for weeks. I call the dealership and no one picks up. Text the dealership and texts are ignored. My confidence in KIA is gone. More

After putting my car in for service four or five times for the same issue, John wanted to get it fixed. He was determined. He got me a loner car and they went to work. Peter, my service technician, kept m for the same issue, John wanted to get it fixed. He was determined. He got me a loner car and they went to work. Peter, my service technician, kept me up to date on the progress. They were finally able to figure it out and got it fixed for me. I appreciate the determination! More

Great service. The technician or representative who helped me was very knowledgeable and explained all of the details when providing a quote for the services. And t The technician or representative who helped me was very knowledgeable and explained all of the details when providing a quote for the services. And the final bill came in lower than the estimate! More

Polite, professional, and made time for a person passing through. Worked with Peter, and he was able to make sure that some upgrades were done as well as my oil change. through. Worked with Peter, and he was able to make sure that some upgrades were done as well as my oil change. More

Peter, in the service department was amazing g! ! Very knowledgeable, courteous, caring and patient to all my concerns!!! ! Very knowledgeable, courteous, caring and patient to all my concerns!!! More

Best experience with Peter the service person. Fast check in and Great service on oil and alignment. Fast check in and Great service on oil and alignment. More

I wish their online system gave you a timeframe on when your vehicle will get worked on. I scheduled an appointment online to get something diagnosed at the service center. I dropped off my Sorento and ask your vehicle will get worked on. I scheduled an appointment online to get something diagnosed at the service center. I dropped off my Sorento and asked about how long it would take to find out what’s wrong with it and such. The technician stated that no one would be able to look at it for 1-2 weeks. I don’t know about you, but I can’t really go that long without my vehicle. To be specific, I lasted about 5 days without it before it became too cumbersome to leave my vehicle just sitting and waiting to get looked at. That’s not even including the time it would take to repair it if they didn’t have the parts. Apparently, most of the techs were off, as their kids were off for spring break. This of course is understandable as this is when people tend to take time off from work. Also, even though it didn’t get looked at, everyone was nice and communicated what was going on. So maybe my specific case was the product of circumstance. More

Zane was honestly amazing and really helped me get the best deal for my auto repair. best deal for my auto repair. More

This service part of the dealership, under the current manager has become very reliable. If they see an issue, they are quick to make sure it is corrected, leaving the customer feeling confident their veh manager has become very reliable. If they see an issue, they are quick to make sure it is corrected, leaving the customer feeling confident their vehicle is in good hands.. More

Wild how poor the customer service is. Third try to get warranty work done. Fail. Third try to get warranty work done. Fail. More