Kia of South Austin

I can't comment on the rest of the dealership, but the service department diagnosed and repaired my recent problem quickly. My "home" dealership's service department had 3 shots at it but couldn't even di service department diagnosed and repaired my recent problem quickly. My "home" dealership's service department had 3 shots at it but couldn't even diagnose the problem. My service manager at Kia South Austin, Salvador Ortega, was very personable, knowledgeable and actively listened to my description of the problem so the technician could get to the diagnosis quickly. If they weren't so far from my home (in SanAntonio), I'd definitely use them all the time! More

They are super polite and readily available to help me with any questions or issues I've had about my car. Will definitely recommend this dealership to anyone looking to buy a car or needing service on th with any questions or issues I've had about my car. Will definitely recommend this dealership to anyone looking to buy a car or needing service on their KIA. More

Jonathan was very friendly and explained everything clearly. He advised about what my car needed but was not pushy. He offered me an Uber ride and my car got a wash. Everything was great! I had a disco clearly. He advised about what my car needed but was not pushy. He offered me an Uber ride and my car got a wash. Everything was great! I had a discount and he applied it without issue. More

Received great customer service from Luna. My appointment was handled on time, work was completed within the timeframe that she quoted me. My appointment was handled on time, work was completed within the timeframe that she quoted me. More

Good service come see them Luna is great at helping good dealer and service thank you dealer and service thank you More

I went with an appointment for service but they made me wait for 3 hours to complete the service of the car. wait for 3 hours to complete the service of the car. More

Rotten service They are liars Stop buying their cars Owners and Managers has to be stupid not to know how their service reps are actually doing cars Owners and Managers has to be stupid not to know how their service reps are actually doing More

Very positive attitude, works hard to make you feel valued. Clearly describes what service is needed. valued. Clearly describes what service is needed. More

The service department told me it would take about 2 hours to complete my service. They were completed in 2 hrs while I waited. Excellent service. hours to complete my service. They were completed in 2 hrs while I waited. Excellent service. More

Wow - super poor customer communication. Lack of follow-up with customers. Like working in a time warp. No return calls, emails, texts, very slow and bad. Appears you are way too busy to ass Lack of follow-up with customers. Like working in a time warp. No return calls, emails, texts, very slow and bad. Appears you are way too busy to assist customers. No return calls, constantly on hold for 30 minutes at a to E, very frustrating. Tried to pay my bill and that took at least 7 calls to service and 7 days. Unreal. My family is not use to this type service, nowhere to even park when bringing car in for appointment service. You should consider more land, a break and or waiting room, friendly staff, customer appreciation, staff that helps callers and walkins and even folks with an appointment. Unreal. More