Kia of South Austin

DISTASTEFUL AMBASSADORS. Extremely poor customer service. My fiancé and I put a deposit on a 2023 Hybrid Sportage that was in transit and we were told it would be 3 weeks un Extremely poor customer service. My fiancé and I put a deposit on a 2023 Hybrid Sportage that was in transit and we were told it would be 3 weeks until it arrived with no indication that it could be much later than this date. Our salesman, Anthony Hill, only stated that it could “even come in before that date”. Approaching the date, we contacted Mr. Hill regarding the car’s whereabouts and were informed that the date had been pushed another 2 weeks. This repeated 3 more times, each of which we were never contacted to be informed that it had yet again been pushed further out. One of these conversations consisted of Mr. Hill telling me he would call me back with an update because he was about to go into a meeting, to which he never did and I had to again contact him myself. Another time, Mr. Hill informed me he was not in the office that day, but would call me the following day; again to which he never did and I had to contact him again to receive an update. We were informed by an employee that answers the phones that the dealership receives new updates on the car’s ETA’s every Monday, however no one ever called to keep us updated even after asking to be informed should the date change again. After 2 months of this chaos, we decided to request a refund. Upon our arrival on 1/2/2023, Mr. Hill directed us towards an employee whom assisted us with the transaction and was extremely off putting. He told us to follow him into the office, asked for the card, performed the refund, and handed it back saying “y’all are good to go”. He began without a greeting, didn’t introduce himself, didn’t ask us for a reason for cancelling our purchase, and there was no remorse for the lack of communication from either him or Mr. Hill. These two employees do not embody the Kia Core Values of “[promoting] a customer- driven corporate culture by providing the best quality and impeccable service with all values centered on [their] customers”. My fiancé and I had still planned on buying a Kia from a different location in the near future because we have always heard good things about their customer service and quality of their cars, however after this interaction, we will be considering other brands that treat their customers with respect. More

I have left message after message and nobody has returned my call. I had my car serviced at this location and expressed my concerns over an oil leak and a radiator leak-- car brough in for a recall also-- a my call. I had my car serviced at this location and expressed my concerns over an oil leak and a radiator leak-- car brough in for a recall also-- after receiving a call for estimate on car- $2300.00-- i was advised of an oil leak and it was fixed, and rest of car passed inspections-- I asked about radiator leak and was told it was ok- passed inspection. Took car home and vehicle is leaking radiator fluid and looked over invoice and vehicle was 2000 for labor and 300 for parts. I called back to check for why radiator was not fixed with 2000 worth of labor--I have been hung up on- transferred to voicemail-- and promised to get someone to call me back "before closing" and has not happened-- I would like a call back and would like my like my leak fixed as originally promised-- customer service is not one of there priorities after they get their money-- I asked for police or teacher discount and service advisor said "we can take off about 100 " but upon paying - no such discount-- service texted me car was ready and said to pay it over phone and pick up next day since I could not pick up car when they called-- they texted at 5 and they close at 6-- not very professional-- More

We've purchased 3 automobiles from Kia of South Austin. We've returned to them because they are knowledgeable, courteous, patient, and always willing to answer our questions. From the receptionist, sales We've returned to them because they are knowledgeable, courteous, patient, and always willing to answer our questions. From the receptionist, sales representative, to the finance representative - ALL were helpful and friendly. We've not purchase a Certified Preowned Vehicle from them before (had always bought new). But, they had the Make, Model and 2023 auto we were looking for - with very low milege & in pristine condition. Paul Guerra (Product Specialist) and Andreii Yurko (Finance Manager) both earned Five Stars. We know we can trust Kia of South Austin! More

Made a appointment for an oil change. When I got here I was informed it would take about 3 hours. I was told that it’s really first come, first serve so why do they make appointments? I’ When I got here I was informed it would take about 3 hours. I was told that it’s really first come, first serve so why do they make appointments? I’ll be going somewhere else next time. I live out of town so there is no option but to wait here. More

Hector was incredibly helpful throughout the entire process with repairing my vehicle. For someone like myself who doesn’t know much cars, he was very clear and thorough in explaining what was wrong. A process with repairing my vehicle. For someone like myself who doesn’t know much cars, he was very clear and thorough in explaining what was wrong. Also all the ways they could assist me getting back on the road safely. I always have a great experience here and this time was nothing short of that. Thank you guys! More

Horrendous from the get go when I leased through them. Poor dealer prep, problems with the paperwork. Shortly after I leased the vehicle I notice a few hail dimples in the roof. When I contacted them t Poor dealer prep, problems with the paperwork. Shortly after I leased the vehicle I notice a few hail dimples in the roof. When I contacted them to fix them, they said they would but kept putting me off as to when and how. Then they quit returning my calls and I finally gave up. Service department is just as bad. They don’t even return my calls when I try to schedule work. Will never deal with them again. More

Great assistance from Jonathan Tolley. He was polite, professional and informative. He went the extra distance. He was polite, professional and informative. He went the extra distance. More

Horrible service dept. Car has been there since 3/8 for an engine replacement. All they do is give you the run around. I've spent thousands on rentals & drained my savings Car has been there since 3/8 for an engine replacement. All they do is give you the run around. I've spent thousands on rentals & drained my savings waiting on this repair. Every week it's something new. Advisor told me car would be ready today (I have a vm & texts messages as proof). I just called & was told the advisor's off, the tech's off, work's not done & I now need more repairs... one being a battery. Why wasn't I told this on Thursday, when the advisor called? 🤬 I absolutely HATE this dealership! My cars been sitting idle on their lot for a month... of course the battery is gonna die. It's their responsibility to keep the battery charged, if it's been there for over a mth. The battery is less than a year old, I know... because I purchased it and put it in myself. 😡 Now, I have to pay for their mistakes. I've already reported them to Kia Corporate, per the GM's recommendations and I will be calling them again on Monday. I will also report this dealership to every outlet that I can. I'm livid & will NEVER, ever bring my car back there. More

I took my car for an oil change and told salvador ortega the antifreeze was on the low mark ,he said that he was going to top it , I got home and check it ,they did not do it someone is not doin th ortega the antifreeze was on the low mark ,he said that he was going to top it , I got home and check it ,they did not do it someone is not doin their JOB. More

No customer service. I called about buying a new car. I wanted an out the door price for a cash deal. " Sales manager" supposed to call me. Three hours later, I have heard nothing. Afraid they blew a sale. wanted an out the door price for a cash deal. " Sales manager" supposed to call me. Three hours later, I have heard nothing. Afraid they blew a sale. More