Kia of South Austin

Careless and inconsiderate. My initial phone call was transferred 5 times. I purchased 4 new tires previously. The service technician neglected to leave me the key for the ti My initial phone call was transferred 5 times. I purchased 4 new tires previously. The service technician neglected to leave me the key for the tire locks so I couldn’t put on my spare tire when I got a flat. I had to have my car towed to South Austin just to get my tire replaced. The service guy first told me they couldn’t help me because my tires were “old”, they were purchased in 2021 and had less than 1,000 miles. I told him that wasn’t relevant so he had to go ask his supervisor. When I picked up my car he told me “now, put this key somewhere where you won’t loose it”. And the tire pressure light was on! More

Brought my Kia as my oil light came on. I approved an oil change as it was time anyway and asked them to let me know if it solves the issue. After a day of no communication, I spent 20 minu I approved an oil change as it was time anyway and asked them to let me know if it solves the issue. After a day of no communication, I spent 20 minutes on hold before being told the person overseeing my vehicle was unavailable and would call me back later. 4 hours later I called back, this time spending 33 minutes on hold, before being told my car is ready to be picked up. The advisor said they never got a message to call me back. As soon as I pulled out of the parking lot, the light came back on again. I immediately texted the advisor (I was told this is the best way to get through) and was ghosted. I called and was told that the best way to find out what was done and what I need to do next is just to come back in person because no one calls back and the hold time is longer than driving back to the dealership. I am now told that no tests were done on the car beyond changing the oil and if I want to bring it back, I should expect to leave the car with them 5 WEEKS for them to do a diagnostic. Leave my car with them for 5 weeks?? I get that they don't have a qualified person on staff to address the issue or that they don't have enough people working there, but a 5 week window is patently absurd. Surely, they could just call me a day in advance, or a week in advance, or xxxx, 2 weeks in advance, and I could bring it in? They have a lost a customer for life and I can't image I'll be buying another Kia ever again. More

Very helpfful friendly and knowledgeable folks They really know how to help and allways ready to assist (when customers phone calls allow them) 😀 really know how to help and allways ready to assist (when customers phone calls allow them) 😀 More

Timeless and service exceeded expectations. I enjoy the professionalism and environment every time I visit. I enjoy the professionalism and environment every time I visit. More

The assistant was very helpful but the advisor is not and he try to told me you don't have any extension warranty I can't do any thing for you. he try to told me you don't have any extension warranty I can't do any thing for you. More

Employees will try to bribe you for reviews. They tell you how to answer every question on the review. I was given a $50 discount for a fake review where Anthony in service told me exactly what They tell you how to answer every question on the review. I was given a $50 discount for a fake review where Anthony in service told me exactly what answers to put on the review. More

I’m not happy. Kia, I hope y’all see this. My Kia is a 2021 and only has just under 33k mile on it. I bought it 6 months ago. It was towed almost a week ago due to Kia, I hope y’all see this. My Kia is a 2021 and only has just under 33k mile on it. I bought it 6 months ago. It was towed almost a week ago due to transmission issues. I contacted your service department to give them a heads up only to be told my vehicle wouldn’t even have a diagnostic test run for at least 4 weeks. I asked if y’all had a loaner or assist with a rental and was told no. I was told to call Kia customer Care and I could be reimbursed for a rental. Guess what Kia, I called and have a case number now. I can attempt to rent a car but here’s the problem, I have no actual date of when my car could be fixed and therefore I will be out of pocket for a month or more on a rental car because they won’t reimburse me until my car is done and I submit the receipts to y’all at pick up! This is absolutely disheartening and not acceptable. I work a full time job and have no means to get to and from work unless I have spare cash laying around to rent a car. Forget that I have a mortgage and a family to support, let me just pull out $45.00 a day to rent a car for an unknown fix date! You all sell hundreds of cars a year and you can’t afford to help your customers with a loaner or rental! That’s awful! I’ve owned pretty much every make of car and I have never had this kind of problem. Your dealerships issue with your “service warranty tech” being backed up 4weeks is a HUGE problem because you are now effecting people’s lives personally and financially. People are going into debt and losing their jobs because of this issue. And on another note, you might want to have your service employees trained better on customer services. No one from the service department called me to even let me know my car had arrived. I had to call 2 hrs later just to make sure my car had arrived to your dealership. I’m not pleased and y’all need to make this right to your customers. More

Do not purchase a vehicle from KIA if you need any type of service they will keep your car for over a month this has happened 2 times already in the past 6 months and when we call they don't return your ca of service they will keep your car for over a month this has happened 2 times already in the past 6 months and when we call they don't return your call either. This last time I left it there approximately 30 days and my car never got seen at all and when we got there to pick up it also had a screw in my tire was flat and the car would not start cause it sat so long without getting looked at but according to sales person they had just drove our car up explain that they have no kind of courtesy to call and let us know what was going on. We need our car to work and they make you leave it or they won't even look at it. These are the Kia experts you will have work on your vehicle when you buy at KIA. Warning do not buy I just took my car in cause the emissions light was turning on and wanted to get it fixed before the problem got worse but nothing. If management even cares enough to call us to find out why they dropped the ball but they did not even come around at all. We are the Macias family and we picked our car up on 5-19-2023. Never again and we have bought 4 kia's but no more enough is enough. Worst customer service I ever got. NO WORK WAS DONE OVER DAYS LEFT AT KIA. I only gave you 1 star cause I could not submit without marking a star to rate.Plus way too many recalls and your insurance goes up or they don't want to insure you. More

Do NOT come to this Kia Dealership. They force you to buy overpriced dealership addons or they wont sell you the car while also bait and switching numbers and just straight up lying hop They force you to buy overpriced dealership addons or they wont sell you the car while also bait and switching numbers and just straight up lying hoping you're to stupid to notice. If you somehow have to buy from this dealer, avoid JD at all cost, he will try to take you for everything you're worth then pressure you to not feel bad about not wanting to get ripped off. More

I am a loyal customer, love service here, JD Juazez and Manager always working with me for a deal Manager always working with me for a deal More