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Kia of South Austin
Austin, TX
530 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 530 reviews
July 19, 2023
Every time I go to Kia South Austin they go above and beyond to solve the issues I am having with my vehicle. The staff is so nice, the waiting area is clean and they keep you updated on the status of yo beyond to solve the issues I am having with my vehicle. The staff is so nice, the waiting area is clean and they keep you updated on the status of your car your entire visit. I definitely will recommend anyone to Kia of South Austin. Also, special shout-out to Joseph for assisting me on my last visit. He was very nice and made sure to help me out! More
by AB
Employees Worked With
Joseph
July 18, 2023
Worst service ever! Service team should just leave all of them. Customer service is worst than any place or industry I have ever seen. You just show up even with a appoi Service team should just leave all of them. Customer service is worst than any place or industry I have ever seen. You just show up even with a appointment you just stand there while the boys are just talking shop eating pizza and don’t even acknowledge that your alive.. then when there dine having there binging time they act upset that they have to stand up and go look at your car. I have all the names of each one of them and really feel disrespected that they can’t even say hello. The Gm should be very embarrassed but at the same time shocked not be shocked on review I mean look at be reviews on this it’s about the same issues. I have bought 2 brand new cars and 1 used Kia and trust me it’s not because of the service. Last example while I was waiting for my stinger GT being serviced I was really interested in upgrading to the new EV6 in the show room but for a hour while looking not one person in the showroom asked me if I was interested in buying a new car, what a lose they all look like there so busy or maybe I didn’t look like I could afford a 65k car. However after a hour one guy noticed me and said the door is unlocked if you want to peek in. Wow what a sales pitch. To bad I wanted the 2023 White GT in the showroom and my wife approved me to buy it. You guys need to do better there’s a lot of choices out there. TC . More
by TC
Employees Worked With
All service team
July 17, 2023
There are many reasons for this 1star today. I am a loyal Kia service center customer. From the time frame of an oil change that I was informed that it would take from2-3 that lasted 5hrs with n I am a loyal Kia service center customer. From the time frame of an oil change that I was informed that it would take from2-3 that lasted 5hrs with no correspondence informing me of the hold up. To getting the actual inspection report 30min prior to me leaving from a 5hr wait. To let me know of the recommendations needed/required. Poor customer service acknowledgment. At the point to where of course I would need to get the accommodation/requirements taken care of another day. That could have been prevented if I was informed at an earlier time within the wait. To me being informed that I purchased brand new tires at this dealership and was guaranteed warranty on the tires if any issues arises. But today was told they were not warranted because of the way the part was order by their representative at Kia dealership. How does this on fall on the customer? If the representative at the dealership orders the tires not the customer. Make it make sense. Kia please do better! My Kia since I have purchased the vehicle has always been serviced here. So disappointing. More
by savannadavila
Employees Worked With
Al
July 13, 2023
Job done in no time! The technicians are knowledgeable and answer questions promptly. I feel valued and respected. This is my third time at South Austin Kia. Hands down The technicians are knowledgeable and answer questions promptly. I feel valued and respected. This is my third time at South Austin Kia. Hands down the best service around! More
by babsywolf
Employees Worked With
Daniel
July 08, 2023
I loved my Kia! !! But I was so fed up with the dealership that I sold my car and went with a different brand. And I'm not the only one. When I called to tell my frie !! But I was so fed up with the dealership that I sold my car and went with a different brand. And I'm not the only one. When I called to tell my friend I had sold my Kia she told me that she had just been on a test drive for a different make of car because she was so fed up with Kia of South Austin that she couldn't take it any more either. There are maybe 2 good service people there. The policy of the dealership is that if they can't see you for five weeks (fairly standard time frame for them) that you have to leave your vehicle with them. The five weeks starts when they take possession of your car and they do not give loaners so you have to rent a car for a minimum of 5 weeks. All this before they would even look at the vehicle for an intermittent oil light that only started coming on AFTER my oil change 4 weeks earlier. I told the guy that I was leaving with my car and that I bet I'd have a new car from someone else before that five weeks was up. Seven days later and I have a new car and I won't have to deal with them again. I hate to say that because, again, I LOVED MY CAR. More
by changa
Employees Worked With
Not naming one b/c it's the whole place.
July 07, 2023
The service was terrible. The repairs were not completed. The car came back and within 10 minutes the issues that were to be resolved came back. The repairs were not completed. The car came back and within 10 minutes the issues that were to be resolved came back. More
by Sumitsdate
Employees Worked With
Not sure
