Kia of South Austin

They need more room, the man that helped me was great I wish I could remember his name. wish I could remember his name. More

On Saturday, January 13, I dropped off my Kia Soul for service after it had been stolen and recovered. Nearly two weeks later, they contacted me asking me to override my insurance so they could charge me service after it had been stolen and recovered. Nearly two weeks later, they contacted me asking me to override my insurance so they could charge me for extra work, explaining that no parts could be ordered and no work begin until I agree to their unapproved work. Nearly one month after they received my car, on Thursday, February 8, they told me they reached an agreement with insurance and would order parts/begin work and they promised the car ready by Saturday, February 10. On Saturday, they let me know they were still waiting for one part, which would come Wednesday, and they would have the car ready that day. My contact at Kia South Austin was Johnathan Talley. According to reports from my insurance agent, he was never in the office when she called or stopped by. And after he told me I could finally pick up my car on Valentines Day, he failed to communicate with his staff that I was paying through insurance, who had left them a check, so the lady at the desk tried to charge me the full amount. When I collected my car, there was a damp rag and a large piece of cardboard in the back seat that had not been present when I left the car with them. More

Sal our service rep was awesome. Great communication. I always knew exactly where the car was in the process and was repaired in a timely manner. Great communication. I always knew exactly where the car was in the process and was repaired in a timely manner. More

Fast servicing and nice people! I arrived early and they accommodated doing my appointment right away. I arrived early and they accommodated doing my appointment right away. More

Rudy the service advisor was great on everything good communication and great attitude, the place was clean communication and great attitude, the place was clean More

Rudy the Service Advisor was helpful and courteous. He walked me to the waiting area and made sure I knew what was available to me while I waited for my SUV, which was Nice! He walked me to the waiting area and made sure I knew what was available to me while I waited for my SUV, which was Nice! More

These people are so professional. I loved the attention they gave me. In the beginning they explained everything that they were going to do in detail and the mechanic recorded extra w I loved the attention they gave me. In the beginning they explained everything that they were going to do in detail and the mechanic recorded extra work that needed to be done on video which I thought was awesome. They are definitely with the times, using technology to the fullest to best serve their customers. Thanks to Luna and the crew that made everything happen. I was out the door one hour earlier than expected! Oh and btw, they have the best coffee in town in the lobby. More

This was my first interaction with Rudy Montalvo. He, like his predecessors, was absolutely top-notch in his friendliness, his eagerness to address questions honestly, and his caring attitude. He epi He, like his predecessors, was absolutely top-notch in his friendliness, his eagerness to address questions honestly, and his caring attitude. He epitomizes the quality of customer service I've come to expect with KIA of South Austin. More

Excelente atención por parte del personal, mi coche es mexicano y en ninguna otra agencia de KIA en Austin pudieron ayudarme a realizarle el servicio, estoy muy contento y agradecido con los empleados mexicano y en ninguna otra agencia de KIA en Austin pudieron ayudarme a realizarle el servicio, estoy muy contento y agradecido con los empleados More

Prompt and professional, and they told me that my car would be done on time and it was. Thanks for your service. would be done on time and it was. Thanks for your service. More